Description
Enjoy a sunset camel ride in the MacDonnell Ranges, a signature Red Centre experience perfect for all ages. Make friends with your gentle camel during the one-hour tour and learn fun camel facts from your expert guide.
Catch sight of native animals and unwind in desert tranquility. Choose the sunset ride to see the colours of the range deepen to a glowing red and the sky shift from cobalt blue to orange-pink. What better vantage point than from the top of a camel? great photo opportunities.
Chat with our friendly camel team about the long history of cameleering in Central Australia, their incredible experiences of catching wild camels in the Simpson Desert, walking solo through the desert with only camels for company, and everyday life on an outback camel farm. Visit our camel-themed museum and buy souvenirs. Light refreshments are supplied after the sunset camel ride. Free transfers or self-drive.
Departures
- Departure times vary by season.
When does the sunset occur?
The time that the sunset camel ride departs varies by season.
The summer season, from November 1 to March 19, departs at 6 p.m.
Winter season: 20 April to 30 September departs at 5 p.m.
Midseason: 1 October to 31 October and 20 March to 19 April departs at 5.30 p.m.
How to find us
Drive yourself to Pyndan Camel Tracks. Located only 20 minutes from Alice Springs CBD,.
Cool facts
Only camels retain the majority of their body fat in a hump, unlike most other animal species. If food is scarce, the animal can get by on the fat in its hump. A camel’s hump decreases in size if it is famished. The animal’s hump can even detach from its back and hang down by its side. The camel’s hump returns to being firm and plump after a few weeks of rest and nourishment. Contrary to popular belief, the hump does not serve as a water holding area.
A camel’s hump is primarily made up of fat. Strong tissue bands bind fat pads together to create the hump above the backbone. A robust, well-fed camel’s hump could weigh as much as 35 kilograms or more.
Important info before travel
Firstly, come to your camel ride well hydrated; drink water before you leave home!
Choose sun-smart clothing including sunscreen; avoid wearing singlets or shirts that provide no sun protection. Comfortable shoes are best including sandals. Wearing very short shorts or a short skirt may be uncomfortable sitting on your camel. Bring a day pack if you wish.
For insurance purposes, we supply a riding helmet that has a sun visor. It’s not possible to wear a hat under the helmet. If you want added sun protection, drape a scarf around your neck.
Pyndan Camel Tracks is a trading business of Pyndan Enterprises Pty Ltd, ABN 47 635 402 425.
Risk Management policy
As of 20 June 2020, It is a condition of our public liability insurer that all camel riders wear a riding helmet that we provide and sign a waiver. We supply these prior to your tour.
Customer’s Responsibility
After making your booking online, you will receive an email confirmation from Pyndan Camel Tracks containing your order details (if you have provided your email address). It is your responsibility to ensure that you have received booking confirmation details of your tour. If you wish to query a delivery please contact us at pyndan@cameltracks.com. You are required to follow our reconfirmation procedures outlined on your booking confirmation prior to your tour.
Payment Policy
Our online calendar shows the pricing. Note a price increase for tours scheduled from 1 April 2024.
An online booking fee is payable in addition to the ticket price. The booking fee is charged by our online booking platform at 6% per transaction. Our online booking platform is managed by FareHarbor: https://fareharbor.com/legal/tos
If payment is not made at the time of direct booking by phone or email, your credit details may be requested to secure the booking. You will not be charged in advance without prior agreement. Payment can be made on the day by cash, EFTPOS and credit card.
By providing your credit card details to secure your booking you are agreeing to these terms and conditions and allow Pyndan Camel Tracks to charge your credit card for your booking.
In addition, a secure payment link is provided with the tickets sent by email.
Cancellation policy
Cancellations made within 48 hours of tour date do not receive a refund.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.
If you have booked through a 3rd party supplier that has not pre-paid Pyndan Camel Tracks for your tour, it is your responsibility to request a refund for your cancellation from the 3rd party supplier.
COVID-19: Please email pyndan@cameltracks.com if your cancellation is due to NT-border closure as result of a Covid-19 lockdown. We will honour a full refund or create a gift card to the value of your booking.
Refund policy
Cancelling your tour with more than 48 hours notice allows you to get a full refund. Please email your tour details to pyndan@cameltracks.com
If a situation beyond the control of Pyndan Camel Tracks arises and Pyndan Camel Tracks have to cancel the tour, then a 100% refund applies.
COVID-19: Please email pyndan@cameltracks.com if your cancellation is due to NT-border closure as result of a Covid-19 lockdown. We will honour a full refund or create a gift card to the full value of your booking.
Refunds are paid to a credit card or to an Australian bank account. Refunds are made within 14 days.
Cancellations by Pyndan Camel Tracks are very rare. We value comfort and safety for both our customers and our camels. If we had to cancel, we will endeavour to contact you through your hotel or supplied contact number or email.
Hopefully we could arrange another time for you to come on our scenic rides, or a special visit to pat our gentle giants.
We reserve the right to alter the times of tours or cancel tours without notice.
Cold feet policy
If a customer suffers ‘cold feet’ by choosing not to get onto their camel at the tour or gets off the camel during the tour, they may forfeit the full fare per customer and not be given a refund. This will be at the discretion of Pyndan Camel Tracks depending on the circumstances.
Carriage at discretion of Pyndan Camel Tracks
The camel tour operator has absolute discretion in deciding whether a passenger will ride the camel or not. Such decisions are made in the best interest of the safety of the customers and staff. Pyndan Camel Tracks accepts no liability for any inconvenience or damage caused. Customers not able to ride camels may, at the discretion of Pyndan Camel Tracks or booking agent, be given a partial refund through their booking agent or by Pyndan Camel Tracks if they booked direct.
No show policy
You will be charged the full cost of your tour if you fail to show for your ride no matter what the reason. No refunds or rescheduling are allowed following no show.
Direct bookings – by providing your credit card details to secure your booking you are agreeing to these terms and conditions and allowing Pyndan Camel Tracks to charge your credit card in the event you fail to show. You may send someone else in your place if you wish. Please let us know the name of the replacement person before the tour. If you are unduly concerned about your ability to attend the tour, travel insurance is recommended.
NB: Separate cancellation and alteration provisions apply to large groups and customised events. These are specified on the group booking documentation supplied. Pyndan Camel Tracks reserves the right to amend these fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation or Gift Voucher.
Group bookings cancellation policy
Group bookings require a 50% deposit at least 14 days prior to tour with a full payment received 7 days prior to tour. The deposit is refunded if you cancel more than 7 days prior to the tour. If you cancelled within 7 days of the tour, the booking is non-refundable.
General Mobility
Physical fitness is not a requirement to enjoy a camel ride but a customer must be able to climb up onto the camel saddle while the camel is sitting or from the mounting platform. This requires some flexibility in the hips, legs and arm strength. Props to get onto the camel are not provided.
Our ‘Cold Feet’ and/or ‘Carriage at discretion of Pyndan Camel Tracks Policy’ will apply if customer fails to join the tour due to general mobility issues.
Medical Conditions
Passengers with medical conditions should check their suitability to ride camels prior to booking, advise our staff when booking and state their medical condition on the waiver. We do not recommend that you ride a camel if you are waiting for or have recently had any surgery, in particular on your knees, back or hips.
Persons with medical conditions participating in the camel tour do so at their own risk and Pyndan Camel Tracks accepts no liability for any damage or injury caused. Our ‘Cold Feet’ and/or ‘Carriage at discretion of Pyndan Camel Tracks Policy’ will apply if customer fails to join the tour due to medical condition issues.
Pregnant Persons
We do not recommend riding camels for persons who are pregnant. Our ‘Cold Feet’ and/or ‘Carriage at discretion of Pyndan Camel Tracks Policy’ will apply if customer fails to join the tour due to pregnancy.
Photographs, Filming and Media
As part of your camel tour, Pyndan Camel Tracks advises that photos and/or videos may be taken by us at any time throughout the tour. By travelling with Pyndan Camel Tracks you are accepting that you assign all copyright in such photos and/or film to Pyndan Camel Tracks. You acknowledge that Pyndan Camel Tracks has and reserves the right to use such photos and/or films in any medium and in any reasonable manner whatsoever without payment or notification to you.
COVID-19 Policies
In line with current government restrictions and guidelines, Pyndan Camel Tracks has made some changes to ensure that we are all COVID Safe. Please take a moment to read through the following details for your camel ride to make sure that you and those who you booked in your group understand your obligations before arriving for your tour.
What Pyndan Camel Tracks are doing to ensure your safety:
- All Pyndan Camel Tracks staff have undertaken the COVID-19 Infection Control training provided by the Australian Government Department of Health.
- Pyndan Camel Tracks abides by NT Government regulations in relations to outdoor gatherings and will limit capacity of camel rides accordingly.
- We will expect our customers to abide by the physical distancing recommendations of 1.5 metres from persons who are not known to them and we may ask customers to adhere to physical distancing.
- Pyndan Camel Tracks regularly cleans all touch points and equipment in accordance with guidance from Safe Work Australia and public health authority to promote smart hygiene.
- Two hand washing areas are provided; alcohol-based hand sanitiser is available in our vehicle and in public areas at Pyndan Camel Tracks.
- We collect customer information in case of contact tracing through various methods including booking details, completion of waivers, and The Territory Check in app; we require staff to download the COVID safe app.
- For camel tours, with several camels joined to each other by ropes, each camel is spaced at a greater distance apart than the 1.5m physical distancing rule.
- Each camel may seat two persons, providing they are from the same booking.
- Cameleer tour guides may assist a customer to climb onto the camel, which would involve contact for less than three minutes.
- Our staff are educated about and adhere to Covid-19 safety practice.
- Our COVID-19 Safety Plan is reviewed at least every six months to make sure we continue to address any required safety responsibilities.
- We have appointed a COVID Safety Supervisor to facilitate the implementation of our COVID-19 Safety Plan and other relevant CHO Directions.
We ask that our guests
- Adhere to all physical distancing and hygiene safety guidelines during your time with Pyndan Camel Tracks.
- Wash your hands with soap and water on arrival.
- Avoid touching your face and to cough and to sneeze into a tissue or into your elbow.
- Use Tap and Go payment options for purchase of souvenirs, where possible.
- Acknowledge that we collect your information in case of contact tracing through various methods including booking details, completion of waivers, and The Territory Check in app.
- Acknowledge that we highly recommend that all passengers download the Australian Government COVID Safe app before arrival to assist if the need for contact tracing arises.
- Acknowledge that we encourage you to provide your own transfers.
- Should you feel unwell in the days before your camel ride please phone us to discuss postponing your camel ride.
- Should you feel unwell on the morning of your camel ride, we ask that you please do not arrive for your ride. You MUST call us (+61 416170164) to advise that you will not be able to arrive for your ride. You will also need to provide a Doctor Certificate to advise that you are unfit to ride. Failure to advise cancellation and supply doctor certificate will result in the cancellation of your ticket and you will not receive a refund.
