Description
Welcome to Fiji! (Bula means Welcome, Hello, Cheers). This is a word you will hear everywhere you go in Fiji. Take the hassle out of arriving in Fiji with our ARRIVAL PACK. On arrival at Nadi International Airport, our friendly staff will be there to greet you, check your arrangements, and arrange your transfer to your accommodation. If you have an AWESOME PASS they can also assist with booking your first couple of nights in the islands.
**We will contact you for availability dates after purchase.
Why a Welcome Pack?
Upon arrival at Nadi International Airport, our staff will greet you with a big ‘Bula!’, check all your travel arrangements and then direct you to our coach to transfer you to your Nadi or Denarau accommodation. There you can relax by the beach or the pool, get into ‘Fiji time’, soak up the sun and the friendly atmosphere and start your vacation! The next morning, you’ll be treated to a delicious breakfast before being picked up by our coach and transferred to Denarau Marina, the gateway to the Mamanuca and Yasawa Islands!
The Palms Denarau Welcome Pack Pricing
- 1 Bedroom Apartment for 1 Person: $449.00 AUD
- 1 Bedroom Apartment for 2 People: $464.00 AUD
- 2 Bedroom Apartment for 1 Person: $543.00 AUD
- 2 Bedroom Apartment for 2 People: $558.00 AUD
- 2 Bedroom Apartment for 3 People: $573.00 AUD
- 3 Bedroom Apartment for 1 Person: $676.00 AUD
- 3 Bedroom Apartment for 2 People: $690.00 AUD
- 3 Bedroom Apartment for 3 People: $705.00 AUD
- Guest Room (private ensuite, aircon) for 1 Person: $325.00 AUD
- Guest Room (private ensuite, aircon) for 2 People: $338.00 AUD
Resort Features
- Free WiFi
- Restaurant
- Bar
- Beachfront
- Swimming pool
- Private beach area
The Palms Denarau Welcome Pack Inclusions
- Meet and greet by Awesome Adventures Fiji representative at Nadi International Airport
- Shared vehicle transfer to your accommodation
- Your choice of accommodation of 1 or more nights
- Coach transfer to Port Denarau for your vessel departure to the islands
Info
- Guest Room – Spacious room for up to 2 people, 2x double beds, air conditioning
- 1 Bedroom Apartment – Spacious room for up to 2 people, 1x king bed, air conditioning, washing machine, kitchen facilities
- 2 Bedroom Apartment – Spacious room for up to 4 people, 1x king bed + 2x single beds, air conditioning, laundry & kitchen facilities
- 3 Bedroom Apartment – Spacious room for up to 6 people, 1x king bed + 2x double beds, air conditioning, laundry & kitchen facilities
- Please print a copy of our e-ticket or have it readily available on your smart phone/tablet, or note down your booking reference number for check-in.
- Awesome Adventures Fiji uses a Day/Month/Year date format in all confirmations / itineraries.
- There is a no smoking policy on all Awesome Adventures Fiji & South Sea Cruises’ coaches and vessels.
- The Resorts’ booked through Awesome Adventures Fiji will provide you with linen, towels, and most provide basic toiletries – some properties may charge a small fee for the use of towels in their dorms. We suggest that you bring your own toiletries and may also wish to bring your own towel as well as sunscreen, insect repellent (with DEET or similar), swimwear, a sunhat, and sunglasses. Light, loose clothing is recommended during the day with something warmer for those cooler evenings. The resorts all have generators with the majority operating 24 hours a day, voltage and power sockets are the same as those used in Australia and New Zealand (220 – 240 volts).
- Meals are NOT included in the accommodation price and the set Meal Plan costs must be either prepaid at the time of booking or paid directly at each of the resorts upon check-in (in Fijian dollars). Prices are determined by the resorts and may be subject to price increases as each Resort reserves the right to change the cost of their compulsory meal packages (not common but can happen). Meals are normally served at specific times of the day e.g., breakfast 8am – 9am, providing an opportunity for you to meet fellow travellers. Meal plans commence from arrival at your resort. You will generally arrive at your resort in time for lunch, therefore day one will include Lunch and Dinner. On the day of your departure from each resort, only Breakfast will be included. Should your resort connection not depart for your next destination until after lunch and you wish to have lunch while waiting this will be at your own cost. If you have not already advised us, we recommend that you notify your resort as soon as you arrive if you have any dietary requirements.
- There are no banks in the Mamanuca or Yasawa Islands, so please take a credit/debit card for any incidentals. You will find ATM cash machines at Nadi International Airport, Wailoaloa Bay and at Port Denarau should you wish to take a small amount of cash with you.
- Unless otherwise stipulated by the resort you are staying at, we do advise not to drink the water in the rooms/bures as in many cases this is not potable water. However, most of the resorts we book do ensure that the water accessing the kitchen, bar and the restaurant is all filtered to drinking standards. All the resorts will have filtered drinking water available for you to refill your reusable drink bottle.
- ‘Bula’ is Fijian for ‘Hello’ and ‘Vinaka’ is Fijian for ‘Thank you’ – bring your sense of fun and don’t forget to relax and enjoy this beautiful part of the world!
- • Sunday is a day of rest in Fiji and the local villages attend church services throughout the Yasawa Islands. This means that some of the activities may not be on offer. You will of course be welcome to join the local church service in the village – an amazing experience!
General Information and booking conditions:
1. Information on the website
The website rates are valid for travel until 31 March 2026.
1a Facilities or services may change after the date of publication. We endeavour to keep trade partners and customers informed of any changes to the information on this website that is brought to our attention. Prior to booking your trip, customers should ask their travel agent or Awesome Adventures Fiji directly about any changes to the published information of which your agent may be aware.
1b All maps, illustrations, and photographs are for indicative purposes only and may not necessarily reflect actual places or positioning.
1c For Island Stay Packages and Awesome Passes, accommodation must be consecutive at the same resort to qualify for the minimum 4-night bonus offers. Important: Resorts have the right to change conditions and bonus offers. Late checkouts are subject to availability at the time of stay and may incur an additional cost by the resort.
1d Room types can vary across packages.
1e All dorms have a minimum age of 18 years – people 17 years and under are not permitted in this room category.
2. Prices
All prices include 15% Fiji Government taxes and levies where applicable. All prices are per person. Double/Twin rates are per person based on a minimum of two people booking and sharing the same room/bure. Triple share pricing is based on three people booking and sharing the same room/bure.
2a Right to Vary: While we try our utmost not to increase our prices, this is sometimes outside of our control. On that basis, we reserve the right to amend our prices although amendments should occur only in the instance of increases in our costs to deliver the packages such as but not limited to, fuel costs, government taxes and charges, exchange rate fluctuations, and ground costs beyond the control of Awesome Adventures Fiji and which are deemed material to operations. Any increase in price must be paid before departure.
2b Child Prices: This can vary from property to property therefore all child prices are on application through the Awesome Adventures Fiji’s reservations team. All dorms have a minimum age of 18 years – people 17 years and under are not permitted in this room category.
3. Deposit & Payment Terms
3a A deposit of $100 per person is required at the time of booking to secure your reservation. The remaining balance is to be paid in full at least 80 days prior to your departure date prior to your travel date.
3b If travel is for departure within 80 days of the booking date, then the full balance is due upon confirmation of all booking arrangements.
3c Bookings will not be considered as confirmed until the first payment (either deposit or full balance, whichever applies) has been received, and should the outstanding balance not be paid by the due date, the booking will be cancelled, and no refund will be provided.
3d Group bookings will have a separate deposit and payment schedule which will be confirmed at the time of booking
3e Payment may be made by Credit/Debit Card or Direct Deposit to our bank account. A (non-refundable) administration fee of 2.5% for Visa/Mastercard and 3% for Amex is applied to all International Debit and Credit card transactions.
4. Meal Costs
5. Awesome Experiences
These are the activities that are identified under the Awesome Experiences inclusions section for each package. Awesome Experiences activities are subject to sea, weather and other conditions. Awesome Adventures Fiji reserves the right to substitute Awesome Experiences activities with other products in the event that the listed activity is unavailable. All activities will be based on the activities provided at the hotel confirmed in the final itinerary and may be substituted for an alternative should it not be available or operational upon client’s arrival. No refunds or compensation are offered for any unused proportion or change to an Awesome Experience.
5a As sharks are wild animals we can’t guarantee sightseeing however we do have a high success rate. If poor weather and sea conditions result in the cancellation of the “Shark Snorkel Encounter” then a substitute snorkelling safari will be provided.
5b The Swim with manta ray inclusion is seasonal (May till October) and subject to there being manta rays in the region. An alternative snorkelling trip will be provided should the manta rays not be sighted.
5c The Bonus Day Pass to Malamala Beach Club included in the Inclusive Packages of 4 days/3 nights or more and can be used either pre or post the trip to the Yasawa Islands. This includes return coach transfers to/from Port Denarau from most hotels/resorts in Denarau, Nadi, and Wailoaloa, return vessel transfers, club entry, free use of non-motorised watersports equipment. A date for this trip should be pre-booked to ensure availability. No refund or compensation is available should the pass not be utilised.
6. Open-dated Bookings
These apply to Passes and current pricing which is available for travel from 1 April 2025 through to 31 March 2026 (a new season’s price surcharge will be charted for travel past this date). Bookings must be confirmed with Awesome Adventures Fiji at least 14 days prior to arrival in Fiji. The below ‘Right to Vary’ conditions apply.
7. Right to vary travel arrangements
4a For ‘Island Stay’ bookings, where an additional price is shown under ‘meals’ these are the compulsory meal plan/resort package prices as provided by the hotels. These prices are per person per night and include 3 meals per day stayed unless otherwise stated and can either be paid at the time of booking (for hotels that allow pre-payment of meals) or upon check-in at each of the hotels in local currency, FJ$ (for resorts that state ‘Pay Direct’ under meals). Where meals are listed as included or have a daily price, clients will receive 3 meals per day stayed.
4b For the ‘Arrival and Departure’ bookings, the meal prices shown are for daily breakfast only.
6c All meal prices are Net Non-Commissionable.
4d Important: Meal plans for the ‘multi-night Inclusive Packages’ and ‘Awesome Passes’ are not able to be pre-purchased. Therefore, all meals are to be paid directly to each resort stayed at in the itinerary once passengers are in Fiji. The resort meal packages are compulsory and must be taken once at the resorts as there are no alternative dining options.
4e Meal rates are correct at the time of issue and are subject to change by the resorts.
6f When meals are prebooked (for Island Stays only), any/all dietary requirements and/or allergies must be requested/advised at the time of booking, so we can pass this important information to the resorts. There are no refunds or credits for any unused meals.
4g Meal plans commence from arrival at your resort. You will arrive at your resort in time for lunch, therefore day one will include Lunch and Dinner. On your last day at a resort, only Breakfast will be included. Should your resort connection not depart for your next destination until after lunch and you wish to have lunch while waiting, this meal will be at your own cost.
4h For meal plan pricing at each individual resort in Fijian dollars please refer to the following table (prices are valid at the time of publication but are subject to change):
| Daily Meal Prices – Per Person per Day in Fijian Dollars – Valid for travel 01 Apr 25 to 31 Mar 26 | |||
| Hotel Name | Per Person Per Day | Hotel Name | Per Person Per Day |
| South Sea Island | FJD $125.00 | Blue Lagoon Beach Resort | Pay direct at resort FJD $189.00 |
| Barefoot Kuata Resort | FJD $139.00 | Oarsman’s Bay Lodge | FJD $149.00 |
| Barefoot Manta Resort | FJD $139.00 | Coconut Beach Resort | FJD $160.00 |
| Mantaray Island Resort | FJD $159.00 | Paradise Cove Resort | Pay direct at resort FJD $289.00 |
| Octopus Resort | Pay direct at resort FJD $189.00 | Waya Island Resort | Included in daily rates |
| Boathouse Nanuya | FJD $135.00 | Nanuya Island Resort | Pay Direct at Resort – a la Carte |
Any necessary changes will be advised prior to travel – we reserve the right to substitute a property of a similar standard and/or reverse the order of the brochure itinerary.
7a Any necessary changes to the itinerary will be advised prior to the clients’ travel date. As most of the hotels/resorts featured in our packages are small, they are at times full, when this is the case, we reserve the right to substitute a hotel/resort of a similar standard and/or reverse the order of the itinerary in order to confirm the booking.
7b Awesome Adventures Fiji reserves the right to cancel vessel departures, alter prices, apply a fuel surcharge, arrange alternative transport and vary itineraries and services as necessary.
7c All transfers are subject to sea and weather conditions and operational requirements. Should adverse conditions prevent the operation of our services, Awesome Adventures Fiji will not be held responsible for additional accommodation and/or alternative arrangement costs incurred by customers. Awesome Adventures Fiji shall be the sole judge of when vessels should not operate under this clause.
8. Amendments
8a Changes to departure date/booking details can be made up until 80 days prior to travel without incurring any amendment fees. Any change of date or changes to itineraries are still subject to confirmation and must be made inb writing to reservations@awesomefiji.com quoting the original booking reference provided at the time of booking.
- Bula Pass – No amendment fee applies for changes made right up to the travel date as the Pass is not activated until the first day of travel
- Awesome Pass – No amendment fee applies for changes made right up until the travel date as long as no hotels/resorts have been booked.
8b All changes made within 80 days of travel – any amendment/cancellation fees imposed by the resort(s) being affected by the change will be added to the new itinerary costs.
8c Bula and Awesome Pass Extensions: These passes can be extended anytime during travel but prior to the pass expiry date by paying the price difference to upgrade to a longer Pass. This can be done at the Travel Desk onboard the Awesome Adventures Fiji vessel or by contacting our reservations team by phone or email.
9. Cancellation Policy
9a Bookings will not be confirmed until full payment has been received. We will not regard a booking as cancelled unless and until written notice is received by us from you or someone acting on your authority.
9b No refunds will be issued for unused days on the Passes nor for any unused components of the Packages (including any unused Awesome Experiences Activities) unless cancellation of vessel services by the Operator, for reasons other than those stated above, prevents the product fulfilment. No refunds will be issued for any part of the Awesome Pass once travel on the Pass has commenced. Cancellation fees apply to the total package price:
- Welcome & Departure Packs
- No Show or cancellation during the tip – 100%
- 14 days or less notice – 100%
- 15-30 days’ notice – 50%
- 31 days and over notice – no fee
- Bula Passes
- No cancellation fee applies until 24 hours prior to the first day of reserved travel.
- Inside 24 hours or No Show on the first day of reserved travel – a 100% No Show fee applies.
- No refund applies to any unused portion after the commencement of travel.
- Packages & Island Stays
- No Show or cancellation during the trip – 100% of the booking charged
- 45 days or less – 100% of the booking value
- 46-80 days – the higher amount of either 10% of the booking vlaue or the deposit, whichever is higher
- 81 days and over – non-refundable deposit
- Awesome Passes
Cancellation for any passes where accommodation has NOT been reserved at any hotels/resorts – $100 per person.
The following cancellation fees only apply once resorts/dates have been pre-booked:- No Show or cancellation during the trip – 100% of the booking charged
- 45 days or less – 100% of the booking value
- 46-80 days – the higher amount of either 10% of the booking vlaue or the deposit, whichever is higher
- 81 days and over – non-refundable deposit
9c No refunds will be issued for unused days on the Passes nor for any unused components of the Packages (including any unused Awesome Experience activities) unless cancellation of vessel services by the Operator, for reasons other than those stated in point 2 above, prevents the product fulfilment. No refunds will be issued for any part of the Awesome Pass once travel on the Pass has commenced. Cancellation fees apply to the total package price.
10. Inclusive Packages
Our packages are great for those that prefer a more independent experience – these are self-guided packages that let the traveller explore at their own pace. Packages visit different regions within the Yasawa and Mamanuca Islands (Blue Lagoon region, Manta Ray region, Yasawa Gateway region and Mamanuca Islands). As the resorts within these regions are small (which is part of the attraction of visiting these islands) there is limited availability, therefore we use at least 2 resorts in most regions to try to accommodate all guests. On nights where our itineraries show more than one hotel listed within a region, the Awesome Adventures reservations office will confirm the client’s itinerary based on the availability of the resorts and room types at the time of receiving the booking. While we try to accommodate requests for specific resorts/hotels, these are not guaranteed and will be subject to availability at the time of booking. All activities provided will be based on the activities provided at the hotel confirmed in the final itinerary and may be substituted for an alternative activity should they not be available or operational upon client’s arrival at the resort.
11. Bula and Awesome Hop-On/Hop-Off Passes
11a ‘Bula Passes’ and ‘Awesome Passes’ are valid for the travel duration as purchased/shown on the Pass
11b The Awesome Pass is available in 2 categories:
- Awesome Pass – Standard – this is based on Dorms and ‘lead in’ Bures/room types (some with shared bathroom facilities)
- Awesome Pass- Upgrade – this guarantees a higher bure category, all with private en suites and many of the hotels/resorts included in this grade of pass are based on beachfront room categories
11c Minimum/Maximum stay requirements
- When using an Awesome Pass Standard or Upgrade there is a maximum of 4 nights at any one hotel/resort
- When using an Awesome Pass Standard – there is a 1 (one) night minimum stay at South Sea Island for all guests travelling on an Awesome Pass of 8 (eight) nights or more
11d Passes are valid for travel on board South Sea Cruises and Awesome Adventures Fiji vessels to/from South Sea Island only in the Mamanuca Islands and all stops serviced in the Yasawa Islands on Route 7 for the consecutive number of days of the pass duration selected based on vessel schedules at the time of travel.
11e All Dorms and room types with shared bathroom facilities have a minimum age of 18 years – people 17 years and under are not permitted in these room categories
11f Passes include complimentary scheduled coach transfers from most Nadi, Denarau, and Wailoaloa hotels/resorts (and Nadi Airport) to connect with the Yasawa Flyer – these must be pre-booked.
11g Passes are activated on the first day of travel and are valid for the period shown on the Pass. If clients are still travelling outside of the expiry date of the Pass, they will be charged the normal fare for any additional sectors travelled. Once clients return to Port Denarau, the pass becomes invalid for any further use.
11h Awesome Pass vouchers issued for the specified number of nights as per the selected pass duration. While all travel is pre-paid it does not need to be pre-booked at the time of purchase – reservations must stil be made for all vessel transfers and accommodation at least 24 hours prior to the travel date and accommodation MUST be booked before disembarking from the South Sea Cruises vessels. Guests must make their accommodation bookings in advance of their arrival at a resort – all accommodation is subject to availability. Hotels/resorts can be requested either before arriving in Fiji or booked with the Awesome Adventures staff at the Tour Desk on board the Yasawa Flyer or by calling the Awesome hoteline +679 999 5512
11i Meal Plans for the ‘Awesome Passes’ are not able to be pre-purchased. Therefore, all meals are to be paid directly to each resort stayed at in the itinerary once passengers are in Fiji – these are compulsory and must be taken at the resort as there are no alternate dining options.
11j Passes can be extended at any time during the client’s travel (prior to the pass expiry) by paying the price difference to upgrade to a longer Pass directly to the staff at the Travel Desk onboard the Yasawa Flyer or by calling the Awesome hotline on +679 999 5512
11k Any pass being used by a person other than the pass owner will be confiscated and the balance of its use will be forfeited.
11l Any pre-booked accommodation is subject to the cancellation fees listed below.
11m Lost, stolen, damaged, or misplaced ‘Bula Pass’ and/or ‘Awesome Pass’ vouchers will not be replaced. Lost Awesome Passes could result in the holder paying the accommodation directly to the resort for the night specified on the lost voucher.
11n Customers purchasing a Bula or Awesome Pass are entitled to purchase a Day Pass to Malamala Beach Club at a substantially reduced rate (FJ$99 per person) – this can be pre-purchased with their pass or locally via Awesome Adventures once they arrive in Fiji.
12. Check-In
You will be given all the necessary documents/vouchers including the Awesome Adventures Pack (Awesome Adventures sulu, drink bottle, and dry bag) if this is included in your selected package, at Port Denarau on the first morning of your island trip. Take good care of these documents as these are required to be sighted by each hotel/resort and tour operator.
13. Liability
Where another company or persons operate the tour, activity or excursion, diving, accommodation, or shore transfers, Awesome Adventures Fiji is only acting as a Sales Agent. Responsibility for the operation and liability for any mishap lies with those operators solely. Awesome Adventures Fiji is not responsible for missed flights or any associated expenses due to late arrival at check-in counters.
13. Charter for Addressing Problems
In the event you strike a problem, or you are dissatisfied with some aspect of the service or facilities during the course of your trip, our recomendation is to discuss the issue immediately with the service supplier at the time or as practicable in the circumstance. This provides the opportunity to resolve the issue at the time and allows you to continue to enjoy your travel. Should you require our assistance, please contact our Awesome Adventures Fiji customer support team immediately at customerservices@ssc.com.fj and they will assist in resolving the issue.
14. Force Majeure
Awesome Adventures Fiji shall not be liable or responsible for any failure or delay in the performance of its obligations specified herein arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, acts of war or terrorism, strikes, riots, accidents, civil or military disturbances, natural catastrophes or acts of God, virus outbreaks, pandemics, power or any other mechanical failures, computer virus, governmental action, or communications disruption.
15. Visa Requirements
It is the responsibility of all customers travelling with Awesome Adventures Fiji to check and adhere to Fiji’s visa requirements.
16. Travel Insurance
There are very limited medical facilities in the Yasawa Islands so if any medical problem arises you will likely need to return to Nadi. If this problem develops into a serious medical issue, you will most likely want to leave Fiji for Australia or New Zealand, or home. There is also a higher degree of risk in public areas, on local vessels, etc. Sea conditions and sometimes cyclones can prevent travel on the booked dates. It is therefore, an essential condition of travelling with Awesome Adventures Fiji that you have a valid travel insurance policy to cover the cost of any emergency medical treatment and/or evacuation plus insurance cover for cancelled and/or delayed travel expenses incurred due to cancelled or delayed services as the result of weather events or unforeseen operational issues.
17. Resort Grading
17a Resorts/hotels used in the program offer modern dorms and bures with a good standard of accommodation and amenities. Meals are not included in the nightly rate; instead, you buy a compulsory daily meal plan either when booking or at check-in. Meals can feature multiple courses with a varied selection of local and international dishes. Resorts feature a selection of room types from dorms with shared facilities through to beachfront bures with ensuites. WiFi will generally be available in public areas. The room types used in the ‘Awesome Pass- Upgrade’ are a higher room grade and always have private ensuite bathrooms – these are generally situated in beachfront locations.
17b Please note that some resorts/hotels in the islands do not accept cash and all transactions must be paid via credit/debit card.
18. Diving
Age and medical restrictions apply to any scuba diving activities. A medical questionnaire must be completed. Divers cannot fly for 24 hours after diving and the company accepts no liability for medical conditions experienced as a result of diving or flying after diving. All diving is operated by Crystal Blue Reef Safari Ltd and booking to dive with them deems acceptance of the terms and conditions as published on their website www.reefsafaridivingfiji.com. South Sea Cruises assumes no liability for any diving activities undertaken with Crystal Blue Reef Safari Ltd, or any other operator.
19. Company Information
Awesome Adventures Fiji is a trading brand of South Sea Cruises Pte Limited, a Company incorporated in Fiji. Any reference to Awesome Adventures Fiji or to South Sea Cruises is in reference to South Sea Cruises Pte Limited.
20. Conditions of carriage
Travel with Awesome Adventures Fiji is subject to our Conditions of Carriage. A copy is held in our offices or can be viewed here.
