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Tamborine Mountain Winery Tour – From Brisbane

From: $229.00

  • Boutique Winery Experience – Visit 4-5 award-winning family-owned wineries
  • Expert Guided Tastings – Sample 15+ premium wines with knowledgeable hosts
  • Scenic Mountain Views – Stunning outlooks across the Gold Coast hinterland
  • Gourmet Lunch Included – Delicious meal at a renowned local restaurant
  • Small Group Luxury – Travel in comfort with max 20 guests
  • Brisbane Convenience – CBD hotel pickups and drop-offs

Category:

Description

Experience the endless picturesque views from the unique wine trails of Mt Tamborine. For a unique opportunity to pleasure your senses by tasting a hand-picked selection of wines produced by seasoned wine makers and award-winning boutique wineries along the way.

Get picked up from your door anywhere on Tamborine Mountain. As we move around the mountain, your senses will be stimulated by picturesque mountain views, breathtaking landscapes and fresh mountain air.

First, we will make stops at a number of family-run wineries, where you can excite your palates with guided tastings of between 6-8 varieties of wine at each stop. 

To complement your wine tasting experience, we’ve included a two-course gourmet lunch – the perfect way to relax and refuel midday

Afterward, you will have the opportunity to visit the Gallery Walk. Alternatively, if you prefer to explore further, you can join our free Hop-on Hop-off bus, which allows you to discover other scenic areas of the mountain at your own pace.

The hop on Hop off bus will connect with the tour bus at 3:30pm on Gallery Walk for your return journey.

Our well-trained, efficient, and entertaining guides love sharing their knowledge of Tamborine Mountain’s sights, sounds, and history. As part of the experience, we provide door-to-door pick-up and drop-off from the city center, ensuring a hassle-free journey.

This tour is perfect for the solo traveller , couples &  small groups.
  • Guided Tastings at each venue
  • New Modern Vehicles
  • Two course gourmet lunch
  • Fudge tasting
  • Scenic Lookouts along the way
  • Door to Door Service
Itinerary:
  • Gold Coast and Brisbane Pickup 8:30 – 9:00am
  • Tamborine Mountain Pickup 10:00 am
  • Cedar Creek Estate
  • Hampton Estate
  • Witches Falls
  • *Tour Itinerary may change depending on venue trading days, weddings and functions.
  • *If you are booking this as a private tour. You are welcome to choose the destinations and pick up/drop off times.
  • *Pick up and drop off times can vary depending on customer locations.

Important Info

1. Making a Purchase

When you purchase an experience voucher or Gift Card and/or use a Pineapple Tours Gift and tick the box that says ‘I understand and accept the Terms and Conditions’, you become legally bound by these terms and conditions and the Pineapple Tours Privacy Policy. Please do not proceed to purchase/use your Pineapple Tours Gift until you have read, understood and accepted these terms and conditions.When you make a purchase on behalf of another individual (such as purchasing an experience or gift card for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.If you have any queries, please contact us and we will be pleased to assist.

Australia Phone: 0466 331 232
+61 466 331 232 (outside Australia)
E-mail: bookings@pineappletours.com.au

Please note: Vouchers purchased on pineappletours.com.au in Australian Dollars and gift cards purchased in Australian retailers in Australian Dollars cannot be redeemed or used to purchase experiences on any other website.

2. Gift Voucher Refunds

14 Day Change-of-Mind Refund Policy

If you have purchased an Experience Voucher from Pineapple Tours, you can request a refund of the Experience Voucher within 14 days of the purchase date if you have a change-of-mind. The refund excludes any delivery or transaction fees paid at the time of purchase. The change of mind refund excludes Physical products.

Conditions of Refund:

  1. Change-of-mind refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been booked on the Pineapple Tours system. Once you have requested a booking, your voucher cannot be cancelled and is not refundable for a change-of-mind, but may be subject to a credit if the experience cannot be fulfilled.
  2. The refund will be processed back to the purchaser only.
  3. Any Pineapple Tours account credits used for the purchase will be refunded in the same form of tender.
  4. The Change-of-Mind Policy does not apply to Dollar Gift Certificates, Gift Cards, E-Gift Cards, Gift Products, or any purchases made through a rewards platform points system (eg. Redii or other partner platforms).
  5. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change-of-Mind’. Un-used, un-expired vouchers can now be exchanged free of charge (please refer to conditions of Exchange).


Guarantees and Warranties required by law

The Change of Mind policy above is in addition to your rights under both Australian and New Zealand Consumer Law in respect of guarantees and warranties for our products and services which by law cannot be excluded.

You should contact Pineapple Tours with any issues with a product or experience voucher purchased through Pineapple Tours. Upon receiving your query, Pineapple Tours will contact the supplier or Experience Provider to endeavour to resolve the issue on your behalf. If your issue cannot be resolved, we will provide you a remedy in accordance with your statutory consumer guarantee rights and these terms and conditions.

In particular:

  • In respect of products purchased on Pineapple Tours (e.g. Gifts & Hampers and their contents) they must be of acceptable quality, free from defects, match what was advertised and be reasonably fit for the purpose considering the prices and description provided to you at the point of sale. If there is a major failure with the product not fulfilling any of these criteria then you will be entitled to a refund in accordance with your statutory consumer guarantee rights so long as the complaint is made to us within a reasonable period of time.
  • In respect of services it is the independent Experience Providers who provides the experience to you following the redemption of an experience voucher (see section 11). You will be entitled to a refund in accordance with your statutory consumer guarantee rights if there is a major failure with the Experience Provider not providing the experience with due skill and care, not providing the experience within a reasonable period of time within the validity period (18 months), or with the experience not being fit for the purpose described at the point of sale.
  • Where the Consumer Law does not apply to a circumstance beyond the control of either or both of Pineapple Tours or the Experience Provider, Pineapple Tours will provide you with a credit.

Please note that refunds can only be processed back to the original purchaser.

3. Exchange of Pineapple Tours Gifts

Experience Vouchers

The purchaser or recipient of an experience voucher, at any time during the validity period, can make a booking, for any experience on the Pineapple Tours website. The experience presented on the voucher is only a suggestion from the purchaser of the voucher. The voucher holder is not limited to the experience displayed on the voucher.

Conditions of exchange:

  1. Change in experience choice is only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been requested on the Pineapple Tours system.
  2. Any experience voucher changed for an alternative experience will maintain the original expiry date of the voucher.
  3. If the new experience chosen is of lesser value, any remaining balance will be held on your Pineapple Tours account. This amount is subject to the same expiry date as the original voucher. If you choose an experience of higher value, you will be required and prompted to pay the difference.
  4. The value of your voucher that becomes available does not include any delivery or transaction fees paid at time of purchase.

Gift Certificates 

Exchanges for change-of-mind do not apply to Gift Certificates.

Gift Cards & E-Gift Cards

Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed. Gift cards are redeemable for any product on the Pineapple Tours website. They are not redeemable for cash and cannot be refunded or exchanged for change-of-mind. Gift cards cannot be used in conjunction with promotional offers. Gift cards will expire 5 years from the date of issue. If the date of issue is not specified, the expiry date will be 5 years after the date of purchase. Will be void and may not be redeemed after expiry date. Cannot be reloaded. Cash will not be given for any unused amount. Purchases exceeding available balance require difference paid by other method. We reserve the right to change the terms contained in these Terms of Use at any time. To check balance or expiry date please check the email confirmation that was sent to you or contact our bookings team.

Gift cards purchased on or after 1st October 2020 will have an expiry date of 5 years.

Gifts & Hampers

Once a Pineapple Tours Gifts & Hampers product has been purchased and dispatched, it cannot be exchanged for change-of-mind.

4. Prices

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia and 15% in New Zealand.

Pineapple Tours Australia charges a transaction fee to recover the costs it incurs for card payments and Paypal. Pineapple Tours Australia charges no fees for payments made using debit cards and BPAY. Fees will not apply when redeeming a gift voucher or using Pineapple Tours credit.

Transaction fees vary dependent on the payment method chosen.

If transaction fees apply, the transaction fees charged will be clearly displayed to Pineapple Tours Australia customers at the time of purchase.

Pineapple Tours Australia will charge a flat rate fee of 2% of the purchase price on all transactions. This fee will not apply when redeeming a gift voucher or Pineapple Tours credit. All fees will be clearly displayed to Pineapple Tours customers at the time of purchase.

Sometimes, despite our best efforts, products may be incorrectly displayed on our website at a price that is lower than the correct price. Where there is such a manifest error, we will notify you of the error as soon as possible to provide you with the option of purchasing the product at the correct price. In the event that you do not wish to pay the correct price, we reserve our rights to cancel your order, in which case we will refund you any payments that you have made to us in respect of that product.

5. Transfer of Pineapple Tours Gifts

Gift Vouchers

All valid and unused Pineapple Tours Gift Vouchers are fully transferable. Pineapple Tours accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder’s responsibility to ensure the safe keeping of the Gift Voucher(s).

Gift vouchers (including experience vouchers, gift certificates, gift cards and e-gift cards) may not, without the prior written consent of the Big Red Group, be resold or offered for resale (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes. If a gift voucher is sold or used in breach of this condition, the gift voucher may be cancelled without a refund and holder of the gift voucher will be unable to use the gift voucher. Big Red Group cannot guarantee the validity of any gift voucher offered for resale on 3rd party websites such as Viagogo, Facebook, eBay or Gumtree.

Pineapple Tours Account Credit and Program Points

These may not be transferred under any circumstances.

Gifts & Hampers

Transfer does not apply to Pineapple Tours ‘Gifts & Hampers’.

6. Lost Gift Vouchers

If a Pineapple Tours Gift Voucher is received and subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.

Conditions for replacement of lost Pineapple Tours Gift Vouchers:

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase is provided; either an order number, purchaser’s full name or purchaser’s email address.
  3. Pineapple Tours is able to correctly verify you as the original recipient.


Please note it is the voucher recipient’s responsibility to obtain and provide Pineapple Tours with all required verification details. Failure to do so will mean no replacement voucher can be issued.

7. Expiry & Extensions: Gift Vouchers

Experience Vouchers

Experience Vouchers

Experience Vouchers will remain valid for 60 months from the date of purchase subject to the following;

  • If the Experience Voucher is not booked and taken within 18 months the amount paid for the voucher will be preserved for a further 42 months but the experience supplier will not be obliged to offer the experience nor to offer the experience at the same price.
  • After 18 months, if the price of the experience has increased, an additional amount will need to be paid at the time of booking.
  • After 18 months, if the experience is no longer available a Pineapple Tours Account Credit will be provided for the amount paid for the voucher.

If your gift voucher is close to or has expired up to a maximum of 90 days past the expiry date, you can request an extension for a maximum of 90 days. This will incur a $30 extension fee paid at the time of extension.

If your gift voucher has been expired for greater than 90 days the voucher cannot be extended under any circumstances. Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Pineapple Tours.

If you are eligible for an extension, please contact our Customer Experience team by getting in contact here. Please note an extension can only be granted once per voucher.

Vouchers purchased on or after 1st October 2020 will have an expiry date of 60 months.


Gift Certificates or Gift Cards

Gift Certificates/ Cards must be used within 60 months (5 years) of purchase.

8. Expiry & Extensions: Pineapple Tours Account Credits

Pineapple Tours Account Credits carry the same expiry date as the original Experience Voucher, Gift Certificate or Gift Card. Expired Pineapple Tours Account credits are non-refundable in whole or in part. After credit has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Pineapple Tours.

Extensions for use of Pineapple Tours Account Credits are not permitted under any circumstances.

9. Gift Voucher Delivery

It is the responsibility of the purchaser to correctly address gifts, whether by email, post or courier. Pineapple Tours cannot be held responsible for any damaged, missing or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.

All Gift Vouchers are dispatched from Pineapple Tours fulfilment partner based on the Gold Coast.

A redelivery charge will apply (depending on the delivery method chosen) if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

In some circumstances where delivery has been attempted but unsuccessful, the item will be taken to the nearest post office.

Gift Voucher Delivery via Email

Pineapple Tours is not liable or responsible for any loss suffered as a result of a Gift Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Gift Voucher, please contact us to send vouchers to an alternative email address. Alternatively, we can change the delivery method which would incur the normal delivery fee of that service.

Delivery via Standard Post

Australia

  • Standard Post delivery is via Australia Post. Pineapple Tours accepts no responsibility for any damage, loss or delay as a result of using Australia Post’s service. If for any reason your Gift Voucher doesn’t arrive, please contact us immediately and we can arrange for the Gift Voucher emailed to you free of charge.


New Zealand

  • Standard Post delivery is via New Zealand Post. Pineapple Tours accepts no responsibility for any damage, loss or delay as a result of using New Zealand Post’s service. If for any reason your Gift Voucher doesn’t arrive, please contact us immediately and we can arrange for the Gift Voucher emailed to you free of charge.


Delivery via Express Post

Australia & New Zealand

  • ​​​Express Post delivery to physical locations is provided via Australia Post.
  • Pineapple Tours accepts no responsibility for any damage, loss or delay as a result of using postal services.
  • Pineapple Tours can provide you with an Australia Post Express Post tracking code in the event you need to locate the whereabouts of your delivery.
  • Express Post deliveries do not require a signature and will be delivered to the specified recipient’s physical postal address provided at time of purchase.
  • Physical postal addresses can only be changed on the same date of purchase during the existing operating hours of the Pineapple Tours Customer Experience Team, by calling in and speaking with one of our Customer Experience Consultants. Our support team will get back to you within 24 Hours
  • If the physical postal address provided at time of purchase is incorrect, a redelivery charge of $15.00 for Express Post will apply for the item to be resent.
  • During December and January, our Fulfilment Centre observes certain closure dates where physical orders are unable to be fulfilled. Closure dates are publicised on our physical product pages prior to purchase.

10. Tour Cancellation and Conditions of Travel

Tour Cancellation refers to Tours and Experiences booked with Pineapple Tours.

  1. When booking a private tour the deposit is non refundable.
  2.  Change or Cancellation to bookings require at least 48hrs notice or 100% of the Fair will be taken, for groups of 6 or more passengers we require 30 days notice.
  3. Cancellation outside 48hrs will be looked at in a case by case scenario and in most cases a credit can be given, this will be confirmed by management.
  4. Cancellation Protection if you have cancelation protection that covers any reason cancelation this will cover the cost of your tour in any event.
  5.  If you fail to show for your tour or are not on time for the pickup, you will not receive a refund, you may be able to rebook however a rebooking and administration fee may be charged.
  6.  The operator reserves the right to refuse entry or substitute the vehicle or change the days itinerary without notice.
Agent Booking Cancellation:
Each booking agent has their own terms and conditions, to cancel a tour that was booked through an agent please contact the agent to discuss cancelation options.

Pineapple Tours Gifts Products

  • Pineapple Tours ‘Gifts & Hampers’ products are normally dispatched via Australia Post E-Parcel. Pineapple Tours accepts no responsibility for any damage, loss or delay as a result of using this service. Couriers deliver between 9am and 5pm (Mon-Fri) and specific dates and times cannot be guaranteed. All ‘Gifts & Hampers’ deliveries must be signed for (unless specified to leave unattended) and we cannot deliver to PO Boxes. A redelivery charge of $16.50 will apply if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

11. Providers of Experiences

Nothing in these terms (including the exclusions and limitations in this section 11) excludes, restricts or modifies any guarantee, right or remedy that under law cannot be excluded, modified or restricted such as your statutory consumer guarantee rights, including under the Australian Consumer Law (for more information see section 2 and section 13).

Subject to such legislation:

  • Gift Vouchers are sold by Pineapple Tours as agent for businesses that provide lifestyle and recreational services to customers (‘Experience Providers’).
  • Pineapple Tours provides the Gift Voucher and the contract with Pineapple Tours is not finalised until the experience has been fulfilled by the Experience Provider.
  • Pineapple Tours is not a provider of experiences and Experience Providers provide these services directly to customers. Pineapple Tours has no responsibility for any services or experiences provided or not provided to you by the Experience Provider or any other party.
  • Pineapple Tours makes no warranty or representation regarding the standard of any service to be provided to you by the Experience Provider.
  • All Pineapple Tours vouchers are issued subject to the terms and conditions of each Experience Provider and these Pineapple Tours terms and conditions.
  • Pineapple Tours does not control the business operations of any Experience Provider.
  • Pineapple Tours make no guarantees or warranties about the services that are provided to you by the experience providers.

12. Pineapple Tours Liability

Nothing in these terms (including the exclusions and limitations in this section 12) excludes, restricts or modifies any guarantee, right or remedy that under law cannot be excluded, modified or restricted such as your statutory consumer guarantee rights, including under the Australian Consumer Law (for more information see section 2 and section 13).

Subject to such legislation, Pineapple Tours has:

  • No liability for any act, omission or default, whether negligent or otherwise of any experience provider or third party.
  • No liability for any loss or damage occasioned by any negligent act or omission of any experience provider or third party.
  • Where Pineapple Tours liability cannot be excluded, such liability is limited to the value of the Gift Voucher purchased.
  • Where an experience cannot be fulfilled on a temporary basis due to a circumstance beyond the control of either or both of Pineapple Tours or the Experience Provider, Pineapple Tours will provide you with a credit to use once those circumstances resolve.

13. Availability of Experiences

All experiences are offered by experience providers subject to availability. Bookings are recommended to be made at least 3 weeks in advance. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Bookings are not finalised until you have received the email entitled “Pineapple Tours booking confirmation”. Please be advised that some experiences display availability dates on the website. These dates are guidelines only and are subject to change. We suggest that if you plan to purchase a voucher for a date listed at short notice, you contact us to ensure there is still availability before completing the transaction.

All Pineapple Tours experiences are subject to removal from our website at any time without notice.

In the event that you have sought to fulfil your experience by booking and that experience is removed from the site and the experience provider is no longer honouring bookings or the experience is otherwise no longer available, you will be offered a choice of remedy in accordance with your statutory consumer guarantee rights such as a Pineapple Tours Account Credit for the value of the voucher (which will be given to the holder of the voucher), for an alternative experience of the same value (if available). In the event no reasonable alternative is available and the experience is still within the validity period (18 months from date of purchase). Pineapple Tours will provide or a refund back to the original purchaser only (for more information on your statutory consumer guarantee rights see section 2). If the voucher is outside the validity period you will be offered a Pineapple Tours Account Credit for the value of the voucher. The Pineapple Tours Account Credit will have the same expiry date as the original experience voucher.

Where you receive a refund, the refund will be processed back to the purchaser only (we are unable to provide a refund to the recipient of an experience voucher) for the original amount paid excluding any delivery and transaction fees. Where the original purchase was made by Pineapple Tours Gift Voucher, Gift Card or Account Credit, the experience voucher will be credited in the original form of tender.

Pineapple Tours accepts no liability for the removal of experiences from the website (subject to your statutory consumer guarantee rights, for more information see section 2).

14. Contact Details Given to Experience Providers

It is your responsibility to ensure you enter your email address and other contact details correctly when you complete the experience booking process on a Pineapple Tours website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your experience. As the experience provider will be expecting you, you may end up forfeiting your voucher (subject to the experience provider’s terms and conditions).

15. Booking Cancellations

Once your booking has been made, if you cancel it, you may incur a cancellation fee from the experience provider. Our experience providers have their own cancellation policies which you are bound to follow. In the case of short notice cancellations by you, you may lose your voucher completely if the experience provider is unable to fill your space on the day. If an experience provider needs to cancel an experience for any reason, you will be offered to reschedule to a convenient alternative date. In the event of multiple experience cancellations by the Experience Provider or if the Experience Provider cannot reschedule within a reasonable period of time, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights (for more information see section 2). Except as required by your statutory consumer guarantee rights (for more information see section 2), Pineapple Tours will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

16. The Weather

Many experiences are weather dependent. You will have the Experience Provider’s details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call on the morning of your experience if you have any doubt about the weather suitability. If bad weather affects a booking, you will be offered alternative times to reschedule at no cost to you. In the event of multiple cancellations for adverse weather or if the Experience Provider cannot reschedule within a reasonable period of time, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights (for more information see section 2).

17. Complaints or Problems During Your Experience

If you have a problem or a complaint on the day of your experience, please bring this to the experience provider’s attention immediately so that issues may be addressed on the spot, where possible.

18. Insurance

Some of the experiences that we promote as an agent are considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved. Pineapple Tours can provide further information if you are in any doubt about any experience. Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever (subject to your statutory consumer guarantee rights, for more information see section 2). The responsibility rests with you to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover.

19. Descriptions of Experiences and Gift Products

Experiences

Independent experience providers provide the information about their experiences. We try to ensure that our promotional information is accurate and up-to-date. However, the content or format of some experiences may change slightly from time to time. The experience provider (upon confirmation of each booking) will provide the final details about each experience. The experience provider will notify you of any subsequent changes. Your participation in each experience is conditional upon your acceptance of the experience provider’s terms and conditions at the time your booking is confirmed by the experience provider.

Gift Products

At certain times we may need to change the contents of Pineapple Tours ‘Gifts & Hampers’, for example where individual items are out of stock or have become obsolete. We will ensure that any replacement item is of comparable quality and if this is not possible, you may be entitled to a remedy in accordance with your statutory consumer guarantee rights (for more information see section 2).

20. Illustrations on Our Sites

The photographs used on our websites to illustrate single or multi-location experiences are provided to us by experience providers and are used as an indication only of the machines, vehicles, craft, venues and animals you will experience.

21. Experience Locations

Pineapple Tours experience providers are located at many of Australia and New Zealand’s best locations. We are continually adding locations but occasionally we may need to stop featuring some venues. Where locations are described as “Australia-wide” or “New Zealand-wide” the description is indicative only. Some experiences may not be available in remote areas.

22. Experience Session Length

Experience session lengths are approximate and are given by experience providers as a guide to the total time you will be at their venue. Unless otherwise stated, you will normally take your turn with the experience provider’s other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.

23. Restrictions on Taking Experiences

Certain experiences provided by experience providers are subject to minimum age, weight, health or other restrictions. These restrictions are outlined on the relevant experience information page and also in the email of your booking confirmation. Please read this information carefully. It is your responsibility to understand any restrictions prior to confirming your booking. If you are later forced to cancel due to restrictions, you may be liable for charges by the provider of your experience or forfeit the experience all together. Please refer to section 15 – Cancellations.

24. Promotional Offers

For all Pineapple Tours promotional terms and conditions please click here.

25. Other Information

The text and illustrations (including photographs) used by Pineapple Tours are protected by copyright and must not be copied in whole or in part with the express permission of Pineapple Tours.

The Pineapple Tours websites (pineappletours.com.au and goldcoastwinetours.com) are owned and operated by Pineapple Tours Pty Ltd (ABN 30 612 553 938)  herein referred to as “Pineapple Tours”. We reserve the right to change these terms and conditions without notice.

27. Information security

Notwithstanding the reasonable steps taken to keep information secure, breaches may occur.  In the event of a security incident we have in place procedures to promptly investigate the incident and determine if there has been a data breach involving personal information, and if so, to assess if it is a breach that would require notification.  If it is, we will notify affected parties in accordance with Privacy Act requirements.

In the event of a security incident involving unauthorised access, use or disclosure of personal information where a third party with whom we share personal information is involved, we will seek to work cooperatively with them to protect the personal information we have shared with them.

28. Competition Terms & Conditions

For all Pineapple Tours competition terms and conditions please click here.

29. Customer ratings and reviews terms of use

We encourage you to leave feedback on your experience with Pineapple Tours and the experiences Pineapple Tours offers.

All submitted content is subject to these terms of use. In the event of a conflict between these terms and Pineapple Tours Privacy Policy, these terms will prevail to the extent of the inconsistency.

By submitting any content to Pineapple Tours, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights of the content of your review, and that the content of your review does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
  • For any content that you submit, you grant Pineapple Tours a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you;
  • All “moral rights” you may have in such content have been voluntarily waived by you (including rights of attribution or integrity) that may subsist in your content and agree you have no objection to the publication, use, modification, deletion or exploitation of your content by Pineapple Tours;
  • You are at least 18 years old if completing a review for an experience that includes alcohol;
  • You have not been compensated or granted any consideration by any third party for your review, and that you are providing your review in good faith and in the spirit in which the process is intended;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;
  • The content you provide to Pineapple Tours: is not false, inaccurate or misleading; does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising) does not contain any content which is defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; does not contain any computer viruses, worms or other potentially damaging computer programs or files; and
  • The content you provide does not contain any of the following types of content or violates other guidelines: Obscenities, discriminatory language, or other language not suitable for a public forum; advertisements, “spam” content, or references to other products, offers, or websites; email addresses, URLs, twitter handles, phone numbers, physical addresses or other forms of contact information; critical or spiteful comments about other reviews posted on the page or their authors.


You agree to indemnify and hold Pineapple Tours (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (direct or indirect) including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

All content that you submit will be used at Pineapple Tours sole discretion. Pineapple Tours reserves the right to change, condense or delete any content on Pineapple Tours website that Pineapple Tours deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Pineapple Tours does not guarantee that you will have any recourse through Pineapple Tours to edit or delete any content you have submitted. You acknowledge that you, not Pineapple Tours, are responsible for the contents of your submission. None of the content that you submit will be subject to any obligation of confidence on the part of Pineapple Tours, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Pineapple Tours and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

From time to time Pineapple Tours may offer customers incentives to leave reviews (e.g. discount coupon/entry into prize draws, etc.). As it is important to Pineapple Tours that reviews are impartial and honest, these incentives will be available to customers regardless of whether the review is positive or negative.

This Privacy Notice (“Notice”) sets out how Pineapple Tours Pty Ltd, a company incorporated in Australia, and its associated bodies corporate and franchisees worldwide (collectively referred to in this document as “Pineapple Tours”, “we” “our” or “us”) protects the privacy of your personal information.

Pineapple Tours is firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care.

For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) we will be either the “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The precise role we will be assuming is dependent on the context of our relationship with you and the purpose of the processing being undertaken.

For the provision of retail travel services by Pineapple Tours, we will be the data controller and this Notice shall apply. Likewise, for the purpose of all our marketing activities (both business travel/event management and retail travel services) we will be the data controller and this Notice shall apply.

By providing personal information to us, you agree that this Notice will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Notice. If you do not agree with any part of this Notice, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Notice, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveller’s full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information.There may be instances where your local data protection laws impose more restrictive information handling practices than the practices set out in this Notice. Where this occurs we will adjust our information handling practices in your jurisdiction to comply with these local data protection laws.

What personal information do we collect?

Personal information has the meaning given under your local data protection law, and, where the GDPR applies, the meaning of personal data given under the GDPR. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual, and any indication of intention in respect of an individual.

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

  • contact information (such as name, residential/mailing address, telephone number, email address);
  • payment account information (credit/debit card details, including card type, card number, security number and expiry date);
  • passport details;
  • loyalty program / frequent flyer details;
  • information about your dietary requirements and health issues (if any); and
    other details relevant to your travel arrangements or required by the relevant travel service providers (e.g. airlines and accommodation or tour providers).

When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of Pineapple Tours and our related entities, including for example, financial details necessary in order to process various transactions, video surveillance footage used for security purposes, and other relevant personal information you may elect to provide to us.

In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, criminal record and the alleged commission of an offence, membership of political, professional or trade associations, biometric and genetic information, passwords and financial information and health information, and (in the USA) any personal information relating to a child under the age of 13. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your consent to use it for another purpose. For example, if you provide health information to us in connection with a travel insurance application you would like to make, you consent to us using and disclosing that health information in connection with arranging that travel insurance on your behalf. A further example is if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use sensitive information for purposes other than those for which it was collected, unless we subsequently receive your consent to use it for another purpose.

How do we collect personal information?

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us. We will collect this information directly from you unless it is unreasonable or impracticable to do so.

Generally, this collection will occur:

  • when you deal with us either in person, by telephone, letter, email;
  • when you visit any of our websites; or
    when you connect with us via social media.

We may collect personal information about you:

  • when you purchase or make enquiries about travel arrangements or other products and services;
  • when you enter competitions or register for promotions;
  • when you subscribe to receive marketing from us (e.g. e-newsletters);
  • when you request brochures or other information from us; or
    when you provide information, or use our services, on social media.

Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking.

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for Pineapple Tours to collect, use and disclose the other person’s personal information in accordance with this Notice and that you have otherwise made the other person aware of this Notice.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

We make every effort to maintain the accuracy and completeness of your personal information which we store and to ensure all of your personal information is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you (see section 13 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.

How do we use your personal information?

We will only process your information, where:

you have given your consent to such processing (which you may withdraw at any time, as detailed at section 8 below);

  • the processing is necessary to provide our services to you;
  • the processing is necessary for compliance with our legal obligations; and/or
  • the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information (as detailed in sections 5 and 6 below).

In detail: Where you contact us in relation to a travel booking or query, the purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Notice (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).

When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Notice and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book a flight through us, then we use your personal information to enable your flight to be booked and disclose it to the airline to enable the airline to provide the flight service to you.

We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfill your travel bookings. Please note that these travel service providers also may use your personal information as described in their respective privacy policy and may contact you as necessary to obtain additional information about you, facilitate your travel reservation, or provide you with your requested services. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request.

We act as agent for or on behalf of many thousands of travel service providers around the world, so it is not possible for us to set out in this Notice all of the travel service providers for whom we act or their locations. For more information about the disclosure of personal information to travel service providers located overseas, please refer to section 6 below.

If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below (section 13).

The purposes for which we collect personal information further include:

  • providing you with services and tools you choose to use (for example, saving travel preferences on our websites to a wishlist or saving personal information to allow for pre-population of online forms);
    identification of fraud or error;
  • regulatory reporting and compliance;
  • developing and improving our products and services and those of our related entities;
  • servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences;
  • involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided;
  • to facilitate your participation in loyalty programs;
    for research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites;
  • internal accounting and administration;
  • to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; and
    other purposes as authorised or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).
  • Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you, unless you have requested not to receive such information. These may include, but are not limited to, mail outs, electronic marketing and notifications as described below, and telephone calls). We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS, MMS and iM) if you have opted-in to receive them. You can subscribe to receive e-newsletters and other electronic promotional/marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you.

Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the “Feedback / Complaints / Contact” section below (section 13). You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in your email, SMS, MMS, iM or other form of electronic marketing. Please also see the “Your rights” section of this Notice to learn about your ability, at any time, to opt out or limit the use of your browsing behaviour for online behavioural advertising purposes (section 8 below).

Is personal information disclosed to third parties?
We do not and will not sell, rent out or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Notice and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Notice, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available or accessible your personal information to another person or entity.

Your personal information may be disclosed to the following types of third parties:

  • our contractors, suppliers and service providers, including without limitation in each of the circumstances set out in section 4 (“How do we use your personal information?”);
  • suppliers of IT based solutions that assist us in providing products and services to you (such as any external data hosting providers we may use);
  • publishers, printers and distributors of marketing material;
  • event and expo organisers;
  • marketing, market research, research and analysis and communications agencies;
  • mailing houses, freight services, courier services; and
  • external business advisers (such as lawyers, accountants, auditors and recruitment consultants);
  • our related entities and brands;
  • travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers;
  • any third party to whom we assign or novate any of our rights or obligations;
  • a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member, friend or work colleague);
  • your employer, where you are an employee of one of our corporate, business or government clients and you are participating in an event or travelling for work purposes;
  • a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);
  • as required or authorised by applicable law, and to comply with our legal obligations;
    customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;
  • government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;
  • various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and
  • enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.

Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).

On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.

Is personal information transferred overseas?

We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of a contract between you and the overseas recipient or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR). We will provide you with copies of the relevant safeguard documents on request (see section 13 below).

It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.

Our overseas related entities

Your personal information may be disclosed to our overseas related entities in connection with facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information.

Travel service providers located overseas

In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world, so the location of a travel service provider relevant to your personal information will depend on the travel services being provided. The relevant travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business or management is based.

Our third party service providers located overseas

We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf.

We use key service providers globally. We also deal with many different service providers all over the world, so it is not possible for us to set out in this Notice all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please refer to the “Feedback / Complaints / Contact” section below (section 13).

Security of information

Security of information
We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal information transmitted, stored or otherwise processed. Pineapple Tours has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. Pineapple Tours regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Pineapple Tours is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.

We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.

Your rights in relation to the personal information we collect

If you wish to:

  • access, update, modify, rectify, erase, object to, or obtain a copy of the personal information that we hold on you; or
  • restrict or stop us from using any of the personal information which we hold on you, including by withdrawing any consent you have previously given to the processing of such information; or
  • where any personal information has been processed on the basis of your consent or as necessary to perform a contract to which you are a party, request a copy of such personal information in a suitable machine-readable format or have that personal information transmitted by us to another controller you can request this by emailing us at the address set out in section 13 below. You will receive acknowledgement of your request and we will advise you of the timeframe within which you will receive your information pack.

We endeavour to respond to such requests within a month or less, although we reserve the right to extend this period for complex requests.

We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.

You have the right to lodge a complaint with a relevant supervisory authority.

Further correspondence regarding your request should only be made in writing to the Data Protection Officer at the address set out in section 13 below.

Please note that, if you request that we restrict or stop using personal information we hold on you, or withdraw a consent you have previously given to the processing of such information, this may affect our ability to provide services to you or negatively impact the services we can provide to you. For example, most travel bookings must be made under the traveller’s full name and must include contact details and appropriate identification (e.g. passport details). We cannot make bookings for you without that information.

You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below (section 13).

In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorised disclosure of personal information.

We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your personal information, and for any additional copies of the personal information you request from us.

Social Media Integrations

Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and operated by third party companies (e.g. Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.

If you are logged into your account with the third party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them. Similarly, your interactions with the SM Features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform.

Your interactions with these SM Features are governed by the privacy policy of the third party company providing them. For more information about the data practices of these third party companies, and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policy directly.

IP addresses

When you access our website, use any of our mobile applications or open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet.

We may use IP addresses for system administration, investigation of security issues and compiling anonymised data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to better tailor our marketing and advertising materials, provided you have opted in to receive electronic marketing).

Tracking Technologies / Cookies

We may use third-party web analytics services on our websites and mobile apps, such as those listed in our Cookies Policy. The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.

For information regarding our use of cookies and tracking technologies, refer to our Cookies Policy on our website.

Linked Sites

Our websites may contain links to third party websites over which we have no control. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any linked third party websites you visit as their privacy policy and practices may differ from ours

Feedback / Complaints / Contact

If you wish to make a Subject Access Request to inform us of a change or correction to your personal information, request a copy of the information we collect on you, request deletion of your information or would like to restrict the further processing of your data, please use the following link:

We will respond to these requests within a month of receipt.

If you have any enquiries, comments or complaints about this Notice or our handling of your personal information, please contact your consultant or the Data Protection Officer using the details set out below and we will responds as soon as practicable.

Email: admin@pineappletours.com.au

Changes to our Notice

Changes to our Notice
We may amend this Notice from time to time. If we make a change to the Notice, the revised version will be posted on our website. We will post a prominent notice on our website to notify you of any significant changes to our Notice and indicate at the end of the Notice when it was most recently updated. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes. If we update our Notice, in certain circumstances, we may seek your consent.

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