Phillip Island and Penguins General Viewing

Important Notes

Supplier Notes

Acknowledgement

Get Lost Travel Pty Ltd wishes to acknowledge All Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands and waters on which we live, operate, and travel through. We pay our respects to their Elders past present and emerging and recognise their continuous connection and contribution to country, community and culture.

Our Contract

All bookings are made with Get Lost Travel Pty Ltd – T/A Wildlife Tours Australia (ABN 94 143 929 962) (us/we). By booking a trip with us you have agreed to be bound by the terms and conditions set out in these booking conditions. Your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and/or invoice. Accredited Bus Number: AC003612.

Standard Conditions

Please take the time to read and understand the conditions of booking set out below before booking a trip with us. We strongly recommend that you also read the information relating to your product or service before booking to ensure that you understand the itinerary, style and physical demands of the tour you are undertaking. Wildlife Tours Australia will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.

Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance with COVID-19 coverage, should they have to cancel a trip at the last minute.

Wildlife Tours Australia reserves the right to modify routes or itineraries, vehicle types, fares, days of operation, or even cancel tours when unforeseen circumstances arise. This is especially true during seasonal weather fluctuations and/or during park closures due to traditional landowner ceremonies. Other accredited tour operators may be used from time to time on some tours. Fares are shown in Australian Currency and are correct at the time of printing but are subject to change.

Traveller Information

For us to confirm your travel arrangements, you must provide all requested details at the time of booking. Your full name, contact details, email address, dietary requirements (if applicable), nationality, or Australian postcode and any pre-existing medical conditions you have that may affect your ability to complete your travel arrangements. For more information about how we treat your personal information, please refer to our Privacy Policy.

Booking Terms and Conditions

Customers Responsible Travel

The customer shall comply with all Government (Federal, State and Territory) conditions of entry into Australia and/or at the time of travel for tour and transport services.

If a traveller needs to cancel unexpectedly due to visa restrictions, a medical condition, family reasons, or changes to regulations imposed by the government, the operator shall apply discretion when applying cancellation policies in these circumstances. The operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses, dependent on when notice of cancellation is given by the customer.

It was previously recommended by the Department of Health that commercial passenger vehicle drivers and passengers wear fitted face masks whilst in transit to minimise the spread of the virus. This is no longer mandatory, but rather at the driver’s or traveller’s discretion. Some remote regions have limited access to RAT tests, so multi-day travellers are still advised to bring some along.

In the unlikely event that a traveller must leave a tour midway after it has commenced, or attempt to join a tour after departure, the operator is not required to reimburse any aspects of the tour that they did not participate in. As part of this, the traveller is responsible for any relocation expenses incurred from the point of departure to their nominated destination and is the traveller’s responsibility and will not be reimbursed.

Note: Different cancellation conditions may apply if/when booked through third-party agents. Your travel consultant will advise if differences apply. Travellers are strongly advised to purchase personal cancellation insurance at the time of booking.

Cancellations & Refund Policy

Cancellation by the Traveller

We understand that travel plans can sometimes change, if you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.

If you wish to change or cancel a trip:
Day Trips
(a) 0 to 1 day / within 24-hrs from the experience start time or failure to board on tour:

• will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund; or

(b) 2+ days before the departure:

• we will refund the full balance paid by you in connection with your booking; or
• flexible date changes – unlimited supply of free date changes available; or
• alternatively, we can issue a credit voucher for the amount paid to travel on another day

Short Break / Extended Trips
(a) 0 to 14 days before the departure date or failure to board on tour:

• will result in a 100% cancellation fee / full fare forfeiture of the ticket price and not eligible for a refund; or

(b) 15+ days before the departure:

• we will refund the full balance paid by you in connection with your booking; or
• flexible date changes – unlimited supply of free date changes available; or
• alternatively, we can issue a credit voucher for the amount paid to travel on another day

Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip offered by us. This credit is transferable on experience, however not redeemable for cash. Note different cancellation conditions may apply if/when booked through third-party agents, your travel consultant will advise if differences apply. We strongly advise travellers to take out personal cancellation insurance at the time of booking.

Cancellation by the Tour Operator

Our trips are guaranteed to depart once minimum group sizes have been met for the tour, unless it specifically states otherwise (refer to Product Fact Sheets) or in the event of a Force Majeure (refer below) resulting in the cancellation of a trip. We may cancel a trip at any time up to 3 days (Day Trips) and 14 days (Short-Break / Extended Tours) before departure. Alternatively, we do have the right to cancel a trip at any time before departure if external events occur that deem it not viable for us to operate the planned itinerary.

Standard Cancellation

If we the tour operator cancel your trip, we can offer you a choice of:
(a) a 100% reimbursement of monies paid for your trip
(b) transfer amounts paid to an alternative departure date or tour operated by Wildlife Tours Australia or
(c) issued with a credit travel voucher to the amount paid for your trip, valid for 3-years

Force Majeure Cancellation

If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:
(a) a 100% credit voucher of monies paid for your trip; or
(b) a refund minus unrecoverable costs.

Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):

• 3-year expiry date and may be applied towards any other available trip offered by GLT;
• are not redeemable for cash;
• excludes flights or insurance as they will have their booking conditions

In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. Wildlife Tours Australia cannot be held responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

Acceptance of Risk:

Australia is home to a wide range of dangerous animals, extreme weather conditions, and varied terrain. Experiencing these dangers while camping, hiking, or passing time outside may increase your personal risk. Safety is our number one priority and our guides are highly trained to ensure passenger safety at all times. Get Lost Travel Pty Ltd cannot accept responsibility for any loss, injury or accident caused by passengers onboard our tours.

Travel Insurance:

We recommend all guests have personal travel insurance which should be taken out at the time of booking before tour departure. Your travel insurance must provide cover against personal accident death, 24/7 medical expenses and emergency repatriation with a recommended minimum coverage of US$200 000 for each of the categories of cover.  We also strongly recommend it covers cancellation curtailment, COVID-19 cover, personal liability and loss of luggage and personal effects.  If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and the emergency contact number with you rather than the bank’s name and credit card details.

Alcohol & Drug Policy:

Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and pose a threat to other passengers, our driver or vehicle. We also reserve the right to advise at any time before departure and whilst in operation, that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old, photo ID is required.

Luggage Policy:

To maximise the comfort of your journey no luggage storage facilities are provided on our (Day Trips): It is recommended you bring a small day pack no bigger than 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg preferably a soft travelling pack. Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departure such as surfboards, bikes and an excessive amount of luggage may result in refusal to board unless previously arranged. Other: mobility scooters, wheelchairs, pushers, prams, walking frames and other walking aids cannot be stored safely on our vehicles, please advise before booking if there are any of these aids required.

Child Policy:

Our child and infant policy and pricing do vary depending on the trip; this is due to the diversity in our product range. All travellers under the age of 18 years old must be accompanied by an adult or guardian. Infant and child ages must be provided to the tour operator at the time of booking. The minimum age for our winery tours is 18 years old, children are not permitted. Please note anyone under the age of 17 years old and younger, must travel with a legal guardian or adult. Due to limited luggage restrictions, pushers and prams are not permitted on tour.

Privacy Policy:

By booking a tour with, Wildlife Tours Australia you are agreeing that we may contact you in relation to feedback about a tour which you have undertaken with us or one of our affiliates, Wildlife Tours Australia may contact you via email in relation to specials or promotional offers. In the event you do not wish to receive any correspondence from us, please select the easy opt-out button to discontinue any communication. All photographs and video content recorded during all tours can be used for marketing purposes, please advise your tour guide if you do not agree to release this permission.

Pick-Up and Drop-Off Services:

Wildlife Tours Australia may offer complimentary inner-city pick-up and drop-off services to selected accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected accommodation or nominated meeting point may result in the tour guide being unable to locate you causing failure to load. Wildlife Tours Australia cannot be held responsible for passengers who fail to load.

Dietary Requirements:

Please notify the tour operator of any food allergies, special dietary requirements, and/or medical conditions at the time of booking or 7-days before the tour departure. While we endeavour to cater to most dietary needs, there are limited food options in some regions we visit on extended tours, so forward planning is required to ensure we can accommodate but it is not guaranteed. For those with special dietaries, we recommend you bring snacks along.

Re-Confirm your tour:

All reservations must be reconfirmed within 72 hours of departure via email to info@wildlifetours.com.au.