Rental-Agreement-and-Terms-and-Conditions-Updated-04OCT22

AU_2627_Direct Summary of Rental Conditions

AWESOME CAMPERS TERMS & CONDITIONS 26022026 1 OF 12
This rental agreement (“Agreement”) is made on the date specified in the Schedule on the reverse side (the “Schedule”) between
AWESOME VAN & CAMPER HIRE PTY LTD (ACN 141 761 186) (‘AWESOME CAMPERS, We, Our, Us’) and the customer whose
name and address appears in the Schedule (‘Hirer, You, Your’). AWESOME CAMPERS and You agree with each other as follows:
1. RATES AND CONDITIONS
Rates and conditions published on AWESOME CAMPERS website and/or documentation are subject to change without notice.
However AWESOME CAMPERS will not alter rates or conditions for the Your rental once the booking has been confirmed by
AWESOME CAMPERS. Please note all prices are published and payable in Australian Dollars (‘AUD’) and all refunds (if applicable)
will be applied in AUD. AWESOME CAMPERS accepts no responsibility for exchange rate fluctuations.
2. RENTAL DURATION & EXTENSIONS
2.1. Rental days are calculated on a calendar day basis. When calculating the rental period, the day of pick-up of the Vehicle is
counted as day one (regardless of pick-up time) and the day of the Vehicle’s return is counted as the final day of the rental
(regardless of drop-off time) (‘the Hire Period’).
Late pick up or early return of the Vehicle does not entitle You to any refund of the unused portion of the Hire Period
2.2. Extensions to the Hire Period may be organised with the office by calling +612 9740 7462 and is subject to the availability of
the Vehicle, and at the current rental rate. The extra cost of an extended rental of a Vehicle must be paid by credit card on
confirmation of the extension (“the Rental Extension”).
2.3. Your failure to obtain a Rental Extension will result in a late fee of AUD$100.00 per day in addition to the daily rental rate for
each day the Vehicle is late until the Vehicle is returned. The daily rental rate charged will be the rate applicable on the day
after the end of the Hire Period and will be charged for each day the Vehicle is late being returned.
2.4. If You have not been granted a Rental Extension, AWESOME CAMPERS has the right to report the Vehicle as stolen to the
Police.
3. VEHICLE PICK-UP AND DROP-OFF
3.1. Vehicles are available for pick-up at the designated time on the first day of the Hire Period and must be returned on the agreed
date at the nominated Depot before 3:00pm.
3.2. Vehicle pick-up or return outside of branch hours is subject to an after-hours fee of AUD $110.00
3.3. If You wish to change the drop-off Depot, You must first obtain authorization from the office by calling +612 9740 7462. An
additional charge of up to AUD $1,100.00 may apply, which will be notified to You at time of approval. The fee may apply in
all cases irrespective of the reason for location change.
3.4. Any drop-off to a Depot other than the Depot stated in this Agreement will result in a relocation fee being charged to You of
AUD $750.00 in addition to the daily rate for each day the Vehicle is not at the correct Depot.
3.5. An inspection of the Vehicle will be conducted by YOU and AWESOME CAMPERS prior to the Vehicle being released to You
for rental as follows:
3.5.1 The inspection will cover the external panels and windscreen of the Vehicle, the internals of the Vehicle, and the
inventory supplied.
3.5.2 A condition report is supplied and You will complete it with the AWESOME CAMPERS representative, showing
any damage to the Vehicle. The condition report also confirms that the Vehicle is in a clean and satisfactory state
on collection. If You do not agree with this, please inform the AWESOME CAMPERS representative to provide
AWESOME CAMPERS the opportunity to rectify any points prior to departure.
3.5.3 By signing the condition report, You agree that You have received the Vehicle in satisfactory condition and no
refunds will be provided for issues with the condition of the Vehicle from this point forward.
TERMS & CONDITIONS
AWESOME CAMPERS TERMS & CONDITIONS 26022026 2 OF 12
3.6. All Vehicles are advertised with an accurate description of age, size and carrying capacity.
3.7. All Vehicles that are supplied match the Vehicle booked by the HIRER. Any cancellation or refusal to take the Vehicle that was
booked is classed as a cancellation on the day of pick-up and will not be entitled to a refund under any circumstance.
3.8. AWESOME CAMPERS reserves the right to upgrade You to a higher rated Vehicle at no extra cost.
3.9. Before returning the Vehicle You are required to remove all of Your rubbish, clean out any mud, grass and or sand from the
floor of the Vehicle. All Camping equipment is to be returned in a clean condition, free of dirt, dust and sand. A full fuel tank
(or as received on collection) on the return date, time and location set out in the Rental Agreement otherwise a AUD $150.00
cleaning fee and a AUD $10.00 refuelling fee + the cost of the fuel will be charged
3.10. An inspection of the Vehicle will be conducted by YOU and AWESOME CAMPERS when the Vehicle is returned as follows:
3.10.1. The inspection will cover the external panels and windscreen of the Vehicle, the internals of the Vehicle, and the
inventory supplied.
3.10.2. A condition report is supplied and You will complete it with the AWESOME CAMPERS representative, showing any
damage to the Vehicle.
3.10.3. By signing the condition report, You agree that You have returned the Vehicle as recorded in the condition report.
4. NO SMOKING IN OR AROUND THE VEHICLE
AWESOME CAMPERS has a strict no smoking policies in or around the Vehicle. If we or our Agents detect the smell of smoking in
or on the Vehicle, an additional charge for AUD $150.00 on top the ‘cleaning fee’ will be charged. This fee will be used to cover the
extra cleaning time needed to remove the odour from the Vehicle for the next customer.
5. INFRINGEMENTS
AWESOME CAMPERS reserves the right to charge You for any traffic or parking fines or unpaid toll notices received; associated
administration costs and/or accidents including third party property damage not reported on return of the Vehicle. The administration
fee per incident or fine/notice received is AUD $75.00.
6. TOLL CHARGES
6.1. In Australia, all toll roads are electronically tolled. There are no cash toll booths. If You use a toll road, You are responsible for
paying the toll road fee. You can easily do so by registering for a pass within 3 days of travelling on the toll road. Most people
travelling in Brisbane, Sydney or Melbourne will travel on toll roads and need to make sure they are paid.
6.2. You can take our Toll Road Fee Cover of AUD $35.00, this will cover travel on all toll roads in Australia. Failure to correctly
register and pay for Your toll road usage within 3 days of travel will result in a toll infringement being issued. We reserve the
right to charge You for any infringement and unpaid toll notices incurred during Your possession of the Vehicle. You also agree
to pay administration costs of AUD $20.00 for each unpaid toll notice.
7. CANCELLATION
In the event of a cancellation, the following charges apply:
7.1. If You cancel up to 14 Business Days prior to pick up date: Free Cancellation (Excluding peak season Dec 14th to Jan 10th).
Any deposit paid will be refunded (direct bookings only – if booked via a travel agent You will need to confirm with them). If You
cancel a booking due to be picked up between Dec 14th to Jan 10th, 100% of the booking total will be forfeited. We recommend
purchasing travel insurance when travelling Australia to minimise any financial loss due to unforeseen circumstances.
7.2. If You cancel within 14 Business Days of pickup date: 100% of the booking total will be forfeited. We recommend purchasing
travel insurance when travelling Australia to minimise any financial loss due to unforeseen circumstances.
7.3. Cancellations due to COVID-19, border closures, natural disasters and pandemics that prohibit You from traveling will not be
refunded. Awesome Campers will hold the amount paid on Your booking as a credit for a future booking. This credit will be
valid for 12 months from the point of cancellation.
AWESOME CAMPERS TERMS & CONDITIONS 26022026 3 OF 12
8. KEYS
You will be responsible for the full cost of replacing any keys which are lost, broken or for the retrieval of keys locked in a Vehicle
including the cost of a locksmith travelling to the Vehicle. AWESOME CAMPERS will not be responsible for any additional expense
incurred by You if they lose the Keys.
9. WRITING AND CALCULATION ERRORS ON RENTAL AGREEMENT
In the event that a written and/or a calculation error has occurred, You authorize AWESOME CAMPERS to charge Your credit card
for any shortage, or if there is an overpayment, to receive a refund of the overpayment from AWESOME CAMPERS.
10. AWESOME CAMPERS LIABILITY
10.1. AWESOME CAMPERS will not be liable to You for any loss, damage or inconvenience caused by delayed delivery of the
Vehicle, or by the Vehicle not being as described in an AGENT’S brochure, or by the Vehicle not being suitable for the Hirer’s
purposes except required by law.
10.2. AWESOME CAMPERS will not be liable for any loss or inconvenience from any change in drop-off location caused by natural
disasters such as, but not limited to, floods, bushfires, cyclones, hailstorms, earthquakes or any riot or civil disobedience or
any other event that it is out of the control of AWESOME CAMPERS. Additionally, AWESOME CAMPERS will not be liable
for any personal injury or damage to the Hirer’s property caused by any matter or event out of the control of AWESOME
CAMPERS.
10.3. In the case of non-payment by an Agent to AWESOME CAMPERS of payments made by YOU to an AGENT, You agree to
make full payment for the gross amount of the rental prior to the pick- up of the Vehicle.
10.4. Transfers to and from the AWESOME CAMPERS Depot is not included in the rental price. It is the responsibility of You to
arrange transport to and from AWESOME CAMPERS Depots.
10.5. You agree that the Vehicle rented may only be used to carry the maximum number of passengers as shown in the Agreement
or as dictated by licensing authorities. AWESOME CAMPERS will not accept any liability if these Terms are breached.
10.6. AWESOME CAMPERS reserves the right to refuse any rental, or the continuation of any rental at its discretion.
11. TAXES AND GOVERNMENT CHARGES
All charges are inclusive of 10% GST.
12. ADMINISTRATION FEES
An administration fee of AUD $60.00 will apply to all bookings, including relocations.
13. LICENCE
You are required to provide Us with Your valid drivers licence when You collect the Vehicle. A valid overseas or International Drivers
Licence is permitted. You agree to the collecting and recording of Your personal details. If You have an International Licence, then
You are required to supply Your original passport to Us in addition to Your drivers licence, which must be valid for 6 months and the
driver must be a least 21 years of age.
14. USE OF THE VEHICLE
14.1. You agree that, during the Rental Period, You will not allow:
14.1.1. The Vehicle to be driven in any manner other than a prudent and cautious manner. For the avoidance of doubt, a
single Vehicle write off or rollover, any damage to Vehicle in contravention of this Clause 14, any damage caused
by any act or omission of You or its guests (including sitting or standing on the bonnet or roof of the Vehicle or
disregarding signposted height restrictions when entering or exiting Car parks or Drive Thru’s), are considered to be
a breach of this clause and You will be responsible for the cost of damage;
14.1.2. The Vehicle to be driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess
of the limit that is permitted by law;
14.1.3. The Vehicle to exceed the speed limit;
AWESOME CAMPERS TERMS & CONDITIONS 26022026 4 OF 12
14.1.4. Any person who is not identified on the Agreement as a driver driving the Vehicle;
14.1.5. The ignition key to be left in the Vehicle while it is unoccupied;
14.1.6. The Vehicle to be:
(a) Damaged by submersion in water;
(b) Damaged by contact with salt water;
(c) Damaged by creek or river crossing;
(d) Damaged by driving through low plain flooded areas;
(e) Used for beach driving;
(f) Used for any illegal purpose or in any race, rally or contest;
(g) Used to tow any Vehicle or trailer;
(h) Used for cooking inside the cabin or in a manner that poses a safety risk.;
(i) Used to carry a child without the use of an approved child restraint (as defined in the Australian Road laws.
Australian law requires any child under the age of 7 years to be seated in an approved child restraint;
(j) Used to carry passengers or property for hire or reward;
(k) Used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle Manual or on
the Vehicle or specified in this Agreement;
(l) Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material;
(m) Driven after 6pm on any highways, Freeways, Motorways, COUNTRY ROADS AT SUNSET OR AFTER
DARK AS THE RISK OF COLLISION WITH NATIVE WILDLIFE IS GREATLY INCREASED;
(n) Driven by any person other than those listed on the rental agreement and who have been approved by
AWESOME CAMPERS.
14.2. All Vehicles are fitted with GPS Trackers and You consent to the use of the GPS Tracker. You acknowledge GPS Trackers are
fitted to allow us to track and locate the Vehicle:
(a) To locate the Vehicle in the event of an emergency;
(b) To verify the location in the event of an accident;
(c) To locate the Vehicle in the event of a breakdown or accident;
(d) To locate the Vehicle if it is stolen or not returned on time; or
(e) Any other purpose allowed for under the Privacy Act, 1988 Cth or any other laws.
14.3. You will comply with and ensure that all passengers comply with all laws regarding seat belts and child restraints.
14.4. You are responsible for the fitting of all children restraints to the Vehicle and accept full responsibilities for the suitability and
fittings of all child restraints.
15. ROAD RESTRICTIONS
15.1. AWESOME CAMPERS Vehicles are two-wheel drive. You cannot travel in the Vehicles on unsealed roads such as dirt, gravel,
fire trails, beaches, sand tracks, off-roading or 4×4 trails. Travelling on these roads voids all damage protection cover and
You will be liable for all damage caused by travelling in length on these roads. The only exception to this is reasonable use of
access roads less than 3 kilometers in length to recognized commercial campgrounds. However, if You damage the Vehicle
on an access road, then You are fully liable for all damages and towing costs to recover the Vehicle back to the nearest Depot.
If You take the Vehicle on a ferry to any Australian Island and encounter issues with the vehicle (regardless of fault), You will
be fully liable for all towing costs back to the nearest Depot.
15.2. AWESOME CAMPERS values Your well-being, and for safety purposes AWESOME CAMPERS reserves the right, at its
sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and to nominated
destinations in relation to the length of Hire Period. AWESOME CAMPERS will advise You on pick up of any travel restrictions
known at that time.
15.3. You will not make any alternations or additions to the Vehicle without the prior written consent of AWESOME CAMPERS.
AWESOME CAMPERS TERMS & CONDITIONS 26022026 5 OF 12
16. ANIMALS & PETS
AWESOME CAMPERS does not allow the carriage of pets or any animals in our Vehicles. Carriage of pets or animals is a breach of
contract and the rental bond and the cleaning bond will be retained and used for cleaning and fumigating the Vehicle.
17. INSECT INFESTATION
AWESOME CAMPERS is not responsible for any insect infestation in the Vehicle including but not limited to ants, flies, cockroaches,
fleas, bedbugs and mosquitoes. AWESOME CAMPERS takes all reasonable steps to ensure that the Vehicle is bug free prior to
collection by the HIRER. No refunds will be provided for any infestations mentioned above or that could have occurred during the
Hire Period.
18. NIGHT DRIVING
18.1. AWESOME CAMPERS prohibits night driving, on any open roads, Freeways, Motorways or in Rural Areas. IF YOU CHOOSE
TO DRIVE OUTSIDE ANY CITY LIMITS BETWEEN 6PM (1800 HOURS) AND 6.30AM (0630 HOURS) AND HIT AN ANIMAL,
AND/OR HAVE AN ACCIDENT OF ANY SORT, an ADDITIONAL CHARGE will be incurred by You to cover towing costs to
transport the Vehicle back to the Depot. You will be responsible for the recovery/towing costs to the nearest major town of the
incident and liable for the first AUD$7,000.00 worth of towing costs to recover the Vehicle to a Depot.
18.2. If an accident occurs, You are required to notify AWESOME CAMPERS immediately and obtain a Police Accident Report with
the time and location of the accident as soon as is practicable and supply a copy to AWESOME CAMPERS within 2 business
days.
19. PROHIBITED AREAS VEHICLES/REGIONS
19.1. Certain parts of Australia are designated as prohibited areas, due to their remoteness and/or the condition of roads. Please
obey any and all street signs and road rules. No vehicles are permitted to enter or traverse within Western Australia or
Northern Territory. No vehicles are permitted on any Australian Island at any time, with the exception of Kangaroo Island,
SA. YOU WILL LOSE YOUR BOND IF YOU BREACH THIS CLAUSE.
19.2. Any unsealed roads in NT, SA, QLD, NSW, ACT and VIC are not to be driven on at ANYTIME. If we discover evidence that
the vehicle has been used in a prohibited area, Your contract will be cancelled immediately and You will be liable for AUD
$7000.00 for breaching Your contract with Awesome Campers.
20. MAINTENANCE AND REPAIRS
20.1. You will take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries,
making sure that the fuel & Water caps are replaced on the motor, radiator etc and will contact AWESOME CAMPERS
immediately should Vehicle warning lights indicate any potential malfunction. If we find evidence that You have not performed
these daily checks or if You have not properly replaced water or fuel caps and there is a subsequent issue with the Vehicle,
You will be liable for the cost of any repairs and/or towing to recover the Vehicle.
20.2. AWESOME CAMPERS will reimburse You for expenditure up to AUD$100.00 reasonably incurred in rectifying any mechanical
failure to the drive train and engine of the Vehicle. For repairs costing over AUD$100.00 AWESOME CAMPERS will need to be
informed and approve the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted
provided You were not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not
be paid.
20.3. Subject to the Excess Reduction, You will pay the cost of repairing or replacing the tyres damaged during the Rental Period
except if the tyre is defective and is returned by You to AWESOME CAMPERS for inspection and is subject to a warranty claim
on the manufacturer.
20.4. You will be liable for any cost associated with the incorrect use of any fuel (being diesel or petrol), including Bio-Diesel, or
water or any other contamination of fuel.
20.5. Regular Unleaded 91 or 95 is to be used in all AWESOME CAMPERS Vehicles. Fuel is to be refilled by You when required.
The fuel economy of each individual Vehicle may vary depending on factors including but not limited to how the Vehicle is
driven, tyre pressure, weather and Vehicle loading. AWESOME CAMPERS will not be held responsible for any variations to
fuel economy. The fuel level of the Vehicle is indicated on the condition report on pick-up, please return the Vehicle with the
same level as indicated. We do not supply the Vehicles with a full fuel level. Vehicles returned with a lower level of fuel than
indicated will be charged at the market price. If You run out of fuel and request roadside assistance You will be liable for the
call out fee, in addition to the cost of the fuel and expenses retrieving the fuel.
AWESOME CAMPERS TERMS & CONDITIONS 26022026 6 OF 12
20.6. You acknowledge that due to the sheer size of Australia, sometimes it may take longer than normal to relocate a replacement
Vehicle, spare part, fix a problem on the roadside or be towed to the nearest garage. If this happens, then AWESOME
CAMPERS will do its utmost to rectify the problem as soon as possible, but will not be liable for any additional costs You may
incur due to being in a remote location or it being a Public Holiday.
20.7. You agree that the malfunction of Radio/Cassette players, DVD, GPS, Stoves, Air-conditioning Units, Refrigerator, Water
Pumps are not considered a mechanical breakdown, (‘Equipment Failure’). We do not offer compensation for alternative
accommodation or spoiled food in the event of non-mechanical issues. Equipment failure can only be inspected and repaired
at one of our Authorized Regional Depots across Australia.
20.8. Any problems associated with the Vehicle, including Equipment Failure, must be reported to AWESOME CAMPERS as soon
as possible and within twenty-four (24) hours to give AWESOME CAMPERS the opportunity to rectify the problem during the
Hire Period. Failure to notify AWESOME CAMPERS will compromise any claims for compensation. We do not accept liability
for any claims submitted after twenty-four (24) hours. If AWESOME CAMPERS is either not contacted or You do not allow
AWESOME CAMPERS the opportunity to rectify the problem during the Hire Period You agree that the problem is of such a
minor nature that You make no claim for loss of time in respect of the Hire Period.
20.9. You agree that AWESOME CAMPERS is not responsible for any claims made by You after the return of the Vehicle.
20.10. Any refund for on-road problems will be processed once the hire has been completed, (unless otherwise advised from Head
Office) and a Deed of Release has been signed by the hirer. Down time will be calculated in rentals days, and the refund will
be credited against the Hirer’s credit card after a Deed of Release has been signed by the hirer. Once a refund has been
approved, please allow up to 14 business days for funds to be processed.
20.11.You will pay AWESOME CAMPERS the daily rental rate for the period the Vehicle is off the road for accident repairs or due to
Your negligence.
21. ROADSIDE ASSISTANCE
21.1. All AWESOME CAMPERS Vehicles have RACQ Membership, for roadside assistance. Please note that Hirers will be liable
for fees in the event of human error – for example:
(a) Locked keys in the Vehicle.
(b) Flat Battery.
(c) Tyre Change/s.
(d) Non-Mechanical Issues.
(e) Use outside of contracted area of use, or damage caused by negligence.
21.2. Any problems associated with the Vehicle, including equipment failure, must be reported to AWESOME CAMPERS within 24
hours in order to give AWESOME CAMPERS the opportunity to rectify the problem during the rental. Failure to do so may
compromise any claims for compensation. AWESOME CAMPERS reserves the right not to accept liability for any claims
submitted after this period. Please contact AWESOME CAMPERS on: +6129740 7462.
AWESOME CAMPERS TERMS & CONDITIONS 26022026 7 OF 12
22. VEHICLE DAMAGE EXCESS REDUCTION OPTION
Awesome Campers offers optional Vehicle Protection Plans to reduce the excess (liability) you’re responsible for if the campervan
is damaged during your hire. These options are not a substitute for personal travel insurance. We strongly recommend that all
travellers purchase travel insurance before driving in Australia.
22.1. COMPULSORY THIRD-PARTY (CTP) INSURANCE
All Awesome Campers vehicles are registered with Compulsory Third Party (CTP) insurance, as required by law in all
Australian states and territories. CTP provides compensation for bodily injury caused to third parties in a road accident.
Please note:
• CTP does not cover damage to the campervan.
• CTP does not cover medical expenses, injury, or death of the driver or passengers if the driver is at fault.
• At-fault drivers are not covered under CTP and would need separate travel insurance to cover medical costs or losses.
We strongly recommend all hirers arrange suitable travel insurance to cover medical expenses, personal injury, or loss arising
from an at-fault accident.
22.2. All AWESOME CAMPERS Vehicles have Third Party Property Damage, this covers damage to any other Vehicle involved in
an accident.
22.3. AWESOME CAMPERS do not cover Single Vehicle Incidents. Liability Reduction may be purchased as per the table below to
reduce Your excess in the event of a Single Vehicle Incident, please note however that liability cover is not applicable in the
event of a breach of the Terms & Conditions of Your Rental Agreement. Single Vehicle Rollovers are not covered at any time.
22.4. You are liable for the cost of damage to the Vehicle or third-party property damage up to the amount of the SECURITY
DEPOSIT/BOND held unless classified as a Single Vehicle Incident or the contract has been breached.
22.5. The excess may be reduced by taking out Excess Reduction coverage (see below). Any Excess Reduction is void, and the
Customer will be responsible for the total cost of any damage (as per Clauses 13, 14, 15, 17, 18, 19 and 20) if the Customer
breaches any of the conditions. If the Standard Liability Option is taken, the Customer is responsible for the first AUD$7000.00
of the cost of damage. You are required to take one of the following Liability Options:
22.6. The excess applies in respect of each claim.
22.7. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the
completion of the Rental. The excess will be refunded only if Awesome is successful in recovering the cost of the damages
from the third party. Please note that third party claims can take months or even years to resolve.
22.8. Damage includes any and all damage to third party property, damage to the rented Vehicle including windscreens, tyres,
towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period
the Vehicle is off fleet for repair.
22.9. If You choose Standard Liability or Halfway Cover or Fast Track Pack, please note the following:
29.9.1. The excess/Bond will need to be paid by cash or put onto Your credit card for the duration of the Hire Period.
29.9.2. Our Depots do not keep cash on the premises and are unable to refund bonds as cash. Any cash bond due for return
will be transferred into a bank account nominated by the hirer. Any bank fees associated with this are to be borne by
the hirer.
LIABILITY
OPTIONS
Daily Charge Liability &
Bond
Tyres Front
Windscreen
Extra Driver Single Vehicle
Incidents
Standard liability $0 $5000 NO NO NO $7,500 Excess
Halfway Cover $35 $500 2 x Tyres YES NO $5000 Excess
Fast Track Pack
21-24 yrs
$45 $500 4 x Tyres YES YES $1500 Excess
Fast Track Pack
25+ yrs
$45 $0 4 x Tyres YES YES $0 Excess
AWESOME CAMPERS TERMS & CONDITIONS 26022026 8 OF 12
22.10.Any additional extras included in our insurance options are subject to availability.
22.11.Fast Track Pack & Halfway Cover: Coverage for one windscreen and up to 4 tyres per booking (2 tyres for Halfway Cover).
22.12.SECURITY DEPOSIT/BOND RETURN:
(a) The Security deposit is fully refundable when the Vehicle is returned to the correct location in a clean and undamaged
condition. The security deposit will be returned to Your credit card within two weeks after the completion of Your rental.
(b) However, if the terms of the Rental Contract are breached and the security deposit is insufficient to cover the damage
then You will be liable for any extra cost. If the Vehicle is returned with any damage, or has been involved in an accident,
whether the fault of You or not, the SECURITY DEPOSIT/BOND will be retained by AWESOME CAMPERS until the full
cost of the damage is determined, or the claim has been settled by the Third Party’s Insurance Company.
(c) The SECURITY DEPOSIT/BOND will then be returned to You in full if it is determined that there is no liability to the
third party under Australian Motor Vehicle Laws and/or with Australian litigation. Please note that Third Party claims can
take months or even years to resolve. AWESOME CAMPERS cannot force the destiny of these claims, it is up to our
Insurance Company and the Third Party, be they insured or not.
23. TYRE & GLASS DAMAGE
Any damage to the Vehicles tyres or glass will be the responsibility of You and this will be deducted from the security bond. The
average cost to repair a windscreen chip is AUD$150.00, and the average cost to fit a new windscreen is AUD $600.00 The average
cost for tyre replacement is AUD$450.00. We suggest purchasing Halfway Cover or a Fast Track Package for front windscreen and
tyre cover.
24. ROOF & UNDERBODY DAMAGE
Regardless of which insurance risk reduction option you have selected, all policies exclude coverage for damage sustained to roof,
side windows, back windscreen, rear panels, sunroofs and/or underbody.
Damage to these parts of the vehicle is not covered by any of Awesome Campers protection options and You are liable for all costs
in relation to damage and repairs both to the Vehicle and third party claims including property. You may be liable for extra costs while
Your Vehicle is off the road for accident repairs.
25. HALFWAY COVER
25.1. AWESOME CAMPERS Halfway Cover covers You for Third Party Damage, tyres, front windscreen breakages (does not
include, side and back windows, sunroofs, roof & underbody).
25.2. Damage and/or Loss to Personal Belongings – AWESOME CAMPERS accepts no liability or responsibility for damage to or
loss of personal belongings left in the Vehicle.
Awesome Campers strongly recommends that You do not drive on any roads, highways, motorways or freeways
between 6.30pm and 6am due to a greatly increased risk of collision with wildlife.
Driving in outback regions after dark is strictly forbidden due to increased risk of driver fatigue and collisions with wildlife. You
will be liable for all repair and recovery costs in the event of an accident that occurs between the hours of 6.30pm and 6am.
25.3. You will need to get Your own Insurance for Personal Injury Claims.
26. SINGLE VEHICLE INCIDENT DAMAGE/SINGLE VEHICLE ROLLOVER
26.1. Single Vehicle incidents are defined as any damage that occurs to the Vehicle when no other Vehicle is involved (for example
if You collide with a tree and no other Vehicle is involved). If You allege to have been involved in an accident with another
vehicle and cannot provide Awesome Campers with the other driver’s license, vehicle details and a Police Report stating the
time and location of the accident, then this accident will be classified as a Single Vehicle Incident.
Examples of Single Vehicle Incidents include running into trees, guideposts or animals, (whether intentionally or not) whilst
travelling forward or reversing.
If the Vehicle is involved in a ‘Single Vehicle Incident as the result of Hirer Negligence, (failing to maintain oil and water levels,
incorrect fuel, etc) resulting in damage to the motor that cannot be repaired, then You will be liable for up to AUD $7000.00. If
the Vehicle is deemed as a write off then the cost of the Vehicle will be at the cost of market value of the time of the incident.
AWESOME CAMPERS TERMS & CONDITIONS 26022026 9 OF 12
26.2. You will be responsible for the recovery/towing costs to the nearest major town of the incident and liable for the first
AUD$7,000.00 worth of towing costs to recover the Vehicle to an AWESOME CAMPERS Depot. If an accident occurs, You
are required to notify AWESOME CAMPERS immediately and obtain a Police Accident Report with the time and location of the
accident as soon as is practicable and supply a copy to AWESOME CAMPERS within 2 business days. If the Hirer is negligent
and has not maintained the Vehicle as per (20), the Hirer will be liable for towing costs of up to AUD $7,000.00 to recover the
Vehicle to an AWESOME CAMPERS Depot. A Single Vehicle Rollover or ‘write-off’, is considered a breach of our terms and
conditions and You will be liable for full recovery and replacement costs.
26.3. DO NOT SWERVE FOR ANIMALS – If an animal runs out in front of You, apply the brakes, but do not swerve. If You hit the
animal, You may sustain damage. If You swerve, You will roll and definitely cause damage. You may even sustain serious
personal injury. You will be financially responsible for any damage sustained by incidents involving animals.
27. PROCEDURES IN CASE OF ACCIDENT
27.1. If You are involved in a Motor Vehicle accident during the rental agreement term, the following procedures should be followed:
AT THE ACCIDENT SCENE YOU MUST:
1. Obtain the names and addresses of third parties and any witnesses – take as many photos as You can. Failure to obtain the
details of all other parties involved in the accident is considered a breach of Your rental agreement and You will be liable for
any/all damage & recovery costs (regardless of the Vehicle Excess Reduction Option You have selected).
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all Vehicle(s) and registration number(s).
5. Phone the nearest AWESOME CAMPERS Branch within 24 hours with the details of the accident.
27.2. AT THE BRANCH:
1. You must produce Your Driver’s License and the police report (if applicable) and any supporting photographs.
2. You are required to pay the excess (if applicable) and any other amount due in respect to any damage arising from an
accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the Rental
Period.
3. The AWESOME CAMPERS Customer Service Representative will ensure the Motor Vehicle Accident Report is completed
clearly and accurately signed by the HIRER.
27.3. EXCHANGE VEHICLE:
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, remaining hire
duration and the level of accident cover purchased. Charges may be incurred by You (see below).
2. If an exchange Vehicle is required as a result of an accident, You are responsible for making Your own way to the nearest
AWESOME CAMPERS branch or pick up location at Your own expense.
3. You will pay for any costs relating to delivery of an exchange Vehicle as a result of any Single Vehicle Incident. This charge
applies irrespective of any excess reduction taken. A new Security Bond will be required for the exchange Vehicle.
27.4. IMPORTANT NOTE:
1. Under NO circumstances should You attempt to start or drive a Vehicle that has been involved in an accident or wildlife
accident, damaged by roll-over, water submersion or by any other means without permission from AWESOME CAMPERS.
2. If the Vehicle is un-drivable after an accident and You would like to have a replacement Vehicle, this will be subject to
availability, distance and time. You must at his/her own expense, make his/her own way to the nearest Authorised Regional
Depot. If a replacement Vehicle is available and accepted by You for the remainder of the Rental Period a new Excess
Reduction policy will be required.
27.5. ANY ADDITIONAL CHARGE TO COVER TOWING THE VEHICLE BACK TO BASE.
You will be responsible for the recovery/towing costs to the nearest major town of the incident and is liable for the first
AUD$7000.00 worth of towing cost to recover the Vehicle to a Depot. Note: HIRER must supply a Police Accident Report with
the time and location of the accident and report it immediately to AWESOME CAMPERS.
AWESOME CAMPERS TERMS & CONDITIONS 26022026 10 OF 12
28. CONTRACTUAL RIGHTS
By signing this Rental Agreement, You accept this Agreement and agree to be bound by Australian laws. AWESOME CAMPERS
makes no express or implied warranty in relation to this Agreement.
29. DISCLAIMER
All illustrations, line drawings and text in any of our brochures or advertising material, including AWESOME CAMPERS website,
are a representation only of the Vehicles depicted. Variances in any Vehicle or its equipment offered for rental may occur due to
modifications and/or upgrades.
30. GENERAL CONDITIONS
30.1. Non-Merger of Provisions
A provision of this Agreement which can and is intended to operate after its conclusion will remain in and continue to have full
force and effect.
30.2. Waiver
A waiver by AWESOME CAMPER of the Hirer’s default under this Agreement, will not constitute a release of the defaulting
party’s obligation to observe and perform all of its obligations under this Agreement in the future.
30.3. Entire Agreement
This document embodies the entire agreement and understanding between the parties concerning its subject matter and
succeeds and cancels all other agreements and understandings concerning the subject matter of the Agreement.
30.4. Amendment
This Agreement may not be varied, discharged or abandoned unless the parties sign a document to that effect.
30.5. Jurisdiction
This Agreement is to be governed by and construed in accordance with the law of New South Wales.
31. NOTICE
31.1. Any demand, notice or document under this Agreement may be made or given by a party, or the solicitor for that party, and will
be sufficiently served or delivered:
(a) if served or delivered personally on the party to be served or on that party’s solicitor;
(b) if posted by pre-paid post addressed to the party to be served at that party’s address appearing in this Agreement or to
that party’s solicitor;
(c) if sent by facsimile transmission to the party to be served or to that party’s solicitor;
(d) if sent by Electronic Communication to the party to be served or to that party’s solicitor; or
(e) if served or delivered in any other manner authorised by the Supreme Court Rules for service of documents on parties
or Your solicitors.
31.2. Service or delivery by pre-paid post will be deemed to have been made or given at 12.00 noon on the Business Day following
posting.
31.3. Service or delivery:
(a) by facsimile transmission will be deemed to have been made or given at the moment the sender’s facsimile machine
confirms transmission to the recipient’s machine, subject to the production of a transmission report to that effect, and;
(b) by Electronic Communication will be deemed to have been made or given at the time of receipt under the Electronic
Transactions Act 1999 (Cth).
AWESOME CAMPERS TERMS & CONDITIONS 26022026 11 OF 12
32. DISPUTE RESOLUTION
32.1. Any dispute between the parties in connection with this Agreement (the “Dispute”) must be attempted to be resolved by the
following procedure (“Mediation”) before a party may commence any Court proceedings in connection with the Dispute:
(a) either party may start a Mediation by serving a notice to that effect on the other party (the “Mediation Notice”);
(b) the Mediation Notice must state that a dispute has arisen and identify what is in dispute;
(c) the parties must jointly appoint a mediator within fourteen (14) days of the service of the Mediation Notice, failing which
a mediator is to be appointed by the then CEO of the Law Institute of New South Wales on the application of either party
(in either case, the person so appointed is now called the “Mediator”);
(d) the parties must observe the instructions of the Mediator about the conduct of the Mediation; and if the Dispute is not
resolved within fourteen (14) days after the Mediator has been appointed, or any other time which the parties agree to
in writing, the Mediation ceases.
(e) The parties must bear and pay an equal share of the Mediator’s costs.
(f) If the Dispute is resolved via the Mediation, the parties must sign a note or memorandum recording the terms of that
resolution, which will become final and binding on them.
32.2. The Mediation procedure will be confidential to the extent that:
(a) written statements prepared for the Mediator or for a party; and
(b) any discussion between the parties and between each of them and the Mediator during the Mediation, cannot be used
in any subsequent proceedings in connection with the Dispute; and
(c) If the parties are unable to resolve Dispute via the Mediation, either of them may refer the Dispute to a Court having the
appropriate jurisdiction.
33. INTERPRETATION
33.1. In the interpretation of tis Agreement, time will be of the essence. However, if something must be done on or by a specified
day which is not a Business Day, it is to be done instead on or by the next Business Day.
33.2. The Agreement is to be interpreted so that it complies with New South Wales law, although if any provision does not comply,
then that provision is to be read down so as to give it as much effect as possible. However, if it is not possible to give
the provision concerned any effect at all, then it is to be severed from the Agreement, in which case the remainder of the
Agreement will continue to have full force and effect.
33.3. Any obligation imposed by this Agreement on two or more persons binds them jointly and each of them severally.
33.4. Any obligation, representation, warranty, or right in this Agreement in favour of more than one person is for Your benefit
separately and jointly.
33.5. The legal doctrine of contra proferentum does not apply to this Agreement, which means that a provision in the Agreement
must not be construed to the disadvantage of a party merely because that party was responsible for the preparation of the
Agreement and/or the inclusion of the provision concerned.
34. COVID CREDITS/COVID-19 CLEAN
COVID Cancellations, no monetary refunds. Cancellations due to COVID-19, border closures, natural disasters and pandemics
that prohibit You from traveling will not be refunded. Awesome Campers will hold the amount paid on Your booking as a credit for a
future booking. This credit will be valid for 12 months from the point of cancellation. COVID-19 Cleaning of Campervans – If You test
positive to COVID-19 while on hire You will be subject to a cleaning fee of up to AUD $1,000.00
AWESOME CAMPERS TERMS & CONDITIONS 26022026 12 OF 12
35. DICTIONARY
35.1. Definitions
In this Agreement, unless otherwise indicated by the contract:
AUD means the currency f the Commonwealth of Australia.
Authorised Regional Depot means Awesome Van & Camper Hire Pty Ltd.
Agent means Awesome Van & Camper Hire Pty Ltd.
Awesome Campers, We, Us means Awesome Van & Camper Hire Pty Ltd (ACN 141 761 186).
City means Sydney, Melbourne, Adelaide, Brisbane, Canberra, Hobart, Gold Coast, Newcastle, Wollongong, Cairns.
Depot means the Depot located in Adelaide, Melbourne, Sydney, Brisbane and Cairns.
GST means:
(a) any moneys payable under this Agreement have been calculated without regard to GST.
(b) any amount which is payable on account of GST as a consequence of any supply made under this Agreement is to be
paid to the party making the supply at the same time as payment is made for the relevant supply.
GST Laws means the same as GST Laws in a New Tax System Goods & Services Tax Act, 1999 Cth:
(a) The sum in the GST Law;
(b) Any other goods and services tax, or any tax applying to this agreement in a similar way; and
(c) Any additional tax, fine, interest or other charge under a law of such a tax.
Public Holiday means any public holiday in the location You are travelling and in New South Wales.
Smoking include the use of cigarettes, cigars, e-cigarette vapes, pipes, non-tobacco smoking product and tobacco products.
Vehicle means Camper Van or Van offered for hire by Awesome Campers.

1 INTRODUCTION

1.1 Hire Contract

The contract to hire a Campervan from Us (Hire Contract) consists of:

(a) the agreement (Hire Agreement) the Hirer has signed to hire the Campervan from Us;

(b) the Handover Inspection Report; and

(c) these hire Terms and Conditions (Terms and Conditions),

and together they create binding and enforceable legal obligations.

1.2 Jurisdiction

The Hire Contract is governed by the laws of the state in which the Hire Station is located and the Hirer agrees the courts in that state have non-exclusive jurisdiction to determine any dispute that arises between the Hirer and Autosleepers.

1.3 The Australian Consumer Law

The Hirer has consumer rights conferred by the Australian Consumer law and neither this clause nor any other provision of the Hire Contracts excludes, restricts, or modifies any implied terms, guarantees, or rights the Hirer may have under those laws or any other federal, state or territory legislation.

1.4 Electronic signatures

(a) We may use electronic signatures as a means of entry into the Hire Contract. When the Hirer inserts an electronic signature, it must be the Hirer’s own genuine signature.

(b) When the Hirer inserts an electronic signature, they consent to the use of this means of acknowledgment and acceptance of these Terms and Conditions and their obligations under the Hire Contract.

2 WHO MAY DRIVE THE CAMPERVAN?

IMPORTANT NOTICE

A breach of clause 2 is a Major Breach of the Hire Contract. See clause 17 for further details.

2.1 Authorised Drivers

(a) Only the main Hirer or any Authorised Drivers are allowed to drive the Campervan.

(b) Allowing anyone who is not an Authorised Driver to drive the Campervan constitutes a Major Breach of the Hire Contract that excludes the Hirer and any Authorised Driver from all entitlement to Damage Cover indemnity under clause 12 of these terms and conditions, subject to the damage cover exclusions in clause 13.

(c) To become an Authorised Driver, the Hirer must sign the Hire Agreement on-line and sign the agreement in person at a depot. If the Hirer is unable to make it on the day of collection, they must notify the depot and We can arrange to get the form signed at another Autosleepers depot.

2.2 Age Limits

(a) There is a minimum and maximum age limit for those renting from Autosleepers.

(b) The Hirer and any Authorised Driver must be at least 21 and not over 85 years of age and have no less than 12 months’ driving experience, unless a representative from Autosleepers has agreed to a variation of that restriction before the Start of the Hire and it must be shown in the Hire Agreement.

2.3 Licence Requirements

(a) The Hirer and any Authorised Driver must also have a valid licence to drive the Campervan which is:

(i) issued in an Australian state or territory or an international licence (with a valid International Driving Permit or an approved translation into English if the licence is not issued in English);

(ii) appropriate for the class of the Campervan; and

(iii) not subject to any restriction or condition.

(b) Learner drivers and provisional and probationary licence holders are not acceptable and must not drive the Campervan.

2.4 Cancelled and Suspended Licences

The Campervan must not be driven:

(a) whilst the driver’s licence is cancelled or suspended as a result of an accumulation of demerit points; or

(b) if the licence has been cancelled or suspended within three (3) years of the date of the Hire Agreement,

2.5 False Information

The Campervan must never be driven by the Hirer or an Authorised Driver who has provided false, missing or a misleading name, age, address, or driver’s licence.

3 PROHIBITED USE

IMPORTANT NOTICE

A breach of clause 3 is a Major Breach of the Hire Contract. See clause 17 for further details.

3.1 The Campervan must not be driven by the Hirer or any Authorised Drivers:

(a) whilst intoxicated or under the influence of drugs or with a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit set by law;.

(b) recklessly or dangerously;

(c) whilst the Campervan is damaged or unsafe; or

(d) if an Autosleepers representative has advised the Hirer not to do so.

3.2 The Hirer and any Authorised Drivers must not:

(a) fail or refuse to undergo a breath, blood, urine, fluid, or drug impairment assessment;

(b) use the Campervan:

(i) for any illegal purpose;

(ii) to move dangerous, hazardous, inflammable goods or substances that pollute or contaminate, in quantities above that used for domestic purposes;

(iii) to propel tow another vehicle or a trailer;

(iv) to carry or transport illegal drugs or substances;

(v) in connection with the motor trade for experiments, test, trials, or demonstration purpose; or

(vi) in an unsafe or unroadworthy condition.

3.3 The Hirer and any Authorised Drivers must not

(a) damage the Campervan deliberately or recklessly or allow anyone else to do so;

(b) modify the Campervan in anyway;

(c) sell, rent, lease, or dispose of the Campervan; or

(d) register or claim to be entitled to register any interest in the Campervan under the Personal Property Securities Act 2009 (Cth)

3.4 the Hirer and any Authorised Driver must not use the Campervan to carry.

(a) passenger for hire, fare, or reward or for ride shares purposes;

(b) more than the number of passengers shown in the Hire Agreement or what the Campervan is licenced to legally carry; or

(c) any load that exceeds the limits for which the Campervan was designed, constructed, registered, or licenced.

3.5 The Hirer and any Authorised Drivers must not use a mobile phone to:

(a) to make or receive a phone call, perform any audio functions or as a navigation device, unless the vehicle is stationary, and the body of the phone is secured in a mounting affixed to the Campervan; or

(b) to send a text message, video message, email, or similar communication unless the Campervan is parked.

4 PROHIBITED AREAS OF USE

IMPORTANT NOTICE

A breach of clause 4 is a Major Breach of the Hire Contract. See clause 17 for further details.

4.1 The Campervan must never be driven:

(a) on an Unsealed Road unless it is:

(i) a well-maintained access road to caravan and campervan parks, official camping areas or officially recognised tourist attractions; and

(ii) less than 500 metres in length;

(b) Off Road; or

(c) where snow has fallen or is likely to fall

4.2 The Campervan must not be used in areas that are prohibited, including:

(a) roads that are prone to flooding or are flooded;

(b) beaches, sand dunes, streams, rivers, creeks, dams and floodwaters;

(c) any road where the police or an authority has issued a warning;

(d) any road that is closed;

(e) any road where it would be unsafe to drive the Campervan;

(f) in Western Australia; and

(g) the Northern Territory.

4.3 The Campervan must never be driven or used on any island that is off the mainland of Australia, unless We have given Our written permission prior to the Start of the Hire, and it is noted on the Hire Agreement.

5 RENTAL CONDITIONS

5.1 Minimum Hire Period

(a) The minimum Hire Period is 10 days.

(b) Short gap bookings occasionally become available at all depots in different seasons and are subject to our sole discretion.

5.2 Daily hire Conditions

Hire days are charged per calendar day. The day of pick-up is calculated as the first day of the hire and the day of return is calculated as the last day of hire. This calculation is based within depot hours for pick-up and drop-offs.

5.3 Transfers

Transfers to and from Autosleepers are not included in the hire price. It is the responsibility of the Hirer to arrange transport to and from Autosleepers depots.

5.4 Campervan collection times

(a) The pick-up times are between the hours of 10:00 am and 3:00 pm weekdays or between 9:00 am and 11:00 am on Saturdays for all depots.

(b) If the Hirer does not confirm the collection time with the head office prior to the pick-up date, a time will be allocated for the Hirer.

(c) Acting reasonably, Autosleepers may delay the Campervan collection time for repairs, maintenance and/or cleaning, as earlier hires are often returned after their required drop off time and each Campervan requires a mechanical inspection and clean before We can release it for hire.

5.5 Campervan drop-off times

The drop off times for the Campervan are between 10:00 am and 3:00 pm Monday to Friday and on Saturdays between the hours of 9:00 am to 11:00 am.

5.6 Toll Charges

All charges in respect of parking/traffic infringements and road tolls incurred during the Hire Period. This includes an administration fee for processing statutory declarations on behalf of the Hirer.

5.7 After-hours pick-up/ Unattended pick-up

After-hours and unattended pick-ups can be made by prior written arrangement only with Our Head Office in Sydney. Please contact Autosleepers on 1800 226 737 or email us enquiries@autosleepers.com.au for prior written arrangement and confirmation.

5.8 Late drop-off

(a) If a Campervan is not returned by 3:00 pm local time on the last Hire Day, the Hirer will be charged for an additional hire day. If the Hirer is running late and still wishes to return the Campervan the Hirer must ring the office (1800 226 737). An hourly rate of $45.00 will apply for waiting.

(b) An extension of the Hirer’s rental can only be arranged and authorised by head office. Please call 1800 226 737. This will depend on future bookings and availability.

5.9 Public holidays

We are not open on Public Holidays.

5.10 Reservations

(a) Reservations can be made Monday to Friday between 8am – 4pm, or online at anytime.

(b) On the Autosleepers website, the Hirer can enter a booking request and Autosleepers will either decline or accept the booking once We have checked availability. The request is not confirmed until we have charged a 25% deposit and emailed through a confirmation.

5.11 Helpline

The Autosleepers Head Office offers a 7-day-a-week Australia-wide help and information service. Please call the toll-free number on 1800 226 737 for on-road service. If the Hirer does not receive an answer, the lines may be busy so please leave the Your name, best contact number, registration, where You are located and what the issue is.

5.12 One-way hires

(a) There is a relocation fee for all pick-up and drop-offs of minimum $220.00.

(b) This fee is included in the final price and cannot be waived.

5.13 Multiple hires

Two or more hires may be combined to qualify for the longer-term hire rates. For example, a 12-day hire plus one 10-day hire qualifies for the 22-day rate, subject to the time between hires not exceeding one calendar month.

5.14 Hire Period Extensions

Hire Period extensions are subject to future demand and availability and at Our sole discretion.

5.15 Change to the Drop-Off Location after Pick-Up

Change of drop off locations are subject to availability and at Our sole discretion.

5.16 Unauthorised dropping off at a different depot.

An unauthorised drop-off to a depot other than that contracted for (as stated on the Hire Agreement) will result in a relocation fee being charged to the Hirer of $1,500.00 in addition to the daily rate for each day the Campervan is delayed.

5.17 Early drop off.

There is no refund available for the unused portion of the hire should the Campervan be returned earlier than contractually agreed on the Hire Agreement.

5.18 When booking

(a) Please check the Campervan You have booked on Our website. It shows the Hirer all the details of the Campervan, including the manufacturer, make, model, year, model range, and inclusions.

(b) The registration of the Campervan can change at any point right up until the day of collection, the Hirer will receive the same model Campervan booked but the registration may be different to the one on the confirmation email.

(c) Automatic or manual transmission cannot be guaranteed unless the Hirer specifically books a Campervan with only that transmission. No refund will be issued for failure to select correct vehicle transmission.

(d) Refusal to take the Campervan will be classified as a cancellation on the day of pick-up and the Hirer will be required to pay the cancellation fees.

5.19 Disclaimer

All illustrations, line drawings and text in any of our brochures or advertising material, including Our website, are a representation only of the Campervans depicted. Variances in any Campervan or its equipment offered for hire may occur due to modifications and/or upgrades.

5.20 Campervan Model and Size

(a) All Campervans advertised on Our website show the age, size and carrying capacity of the Campervan. The Hirer will be supplied with a Campervan that matches the Campervan the Hirer has booked. Any cancellation or refusal to take the Campervan that was booked is classed as a cancellation on the day of pick-up and the Hirer will not be entitled to a refund under any circumstance.

(b) Autosleepers is not at fault, nor will We refund if the Hirer books a Campervan that does not accommodate their needs/wants. Be aware of the Campervan’s height, and the Campervans dimensions are listed on the website.

5.21 Contractual Rights

This Hire Contract overrides any other contract form or contract taken in any other country. Any changes made to this Hire Contract may only be in writing and signed by the Hirer and an authorised agent of Autosleepers. Autosleepers makes no express or implied warranty in relation to this Hire Contract.

5.22 Pick-up Inspection

(a) Prior to the Campervan being released for hire an inspection of it will be conducted by the Hirer and an Autosleepers representative. The inspection will cover the external panels, windscreen and windows, internals of the Campervan and an inventory of additional equipment supplied.

(b) A Handover Inspection report will be completed by the Autosleepers representative showing all previous damage to the Campervan. The report also confirms that the Campervan is in a clean and in a satisfactory state on collection. If the report does not accurately reflect the condition of the Campervan the Hirer must inform Our representative before departure to allow Us the opportunity to rectify any points the Hirer has identified.

(c) Once the condition report is signed, the Hirer agree the Hirer has received the Campervan in satisfactory condition and no refunds will be provided for issues with the condition of the Campervan unless these could not reasonably have been detected at pick-up,

(d) It is the responsibility of the Hirer to check over the condition of the Campervan prior to leaving the depot, this also includes the key condition. If any key provide to the Hirer breaks while on hire the Hirer must inform the head office immediately and the Hirer will be liable for a replacement.

5.23 Insect Infestation

Autosleepers is not responsible for any insect infestation such as, but not limited to, ants, flies, cockroaches, fleas, bedbugs, and mosquitoes. No refunds will be provided for any infestations mentioned above or that could have occurred during the Hire Period.

5.24 Return of the Campervan

The Hirer must return the Campervan:

(a) to the correct Hire Station;

(b) on the date and by the time shown on the Hire Agreement;

(c) in the same condition it was in at the Start of the Hire, reasonable wear and tear excepted; and

(d) with the same level of fuel as shown on the condition report on pick-up.

5.25 Cleaning fee on return of the Campervan

A cleaning fee of $150 (inside) & $75 (outside) applies if the Campervan is not returned to us in the same clean condition, it was in at the Start of the Hire, subject to reasonable wear and tear.

5.26 During the hire

The Hirer must not:

(a) use the Campervan for transporting any pets or animals, except accredited or trained assistance animals, unless specifically approved by us in writing;

(b) smoke in the Campervan, or use candles or mosquito coils inside it and, the Hirer must also take reasonable steps to prevent passengers from doing so; or

(c) use the Campervan to move infectious, bio-hazardous or biomedical waste, unless specifically approved by us in writing.

Additional cleaning, disinfection and deodorising charges will apply.

5.27 Living equipment

(a) Sleeping and kitchen equipment are provided with each hire at no extra cost. The sleeping equipment consists of a pillow, pillowcase, sheet, and sleeping bag or duvet, packed per person. as Australia has varying temperatures throughout, we only pack the basics to get the Hirer started.

(b) We will not refund for anything additional the Hirer chooses to purchase.

5.28 Additional Equipment for Hire

The following extras may be hired at extra cost and must be booked in advance:

(a) Outdoor Table;

(b) Outdoor Chairs;

(c) Gas bottle refill

(d) Child seats; and

(e) Additional sleeping/kitchen equipment.

5.29 Missing or damaged equipment

(a) the Hirer will be charged replacement costs if any of the additional equipment listed in clause 5.28 is missing or not returned in the same condition as at the Start of the Hire, subject to fair wear and tear.

(b) If anything is missing from the Campervan, the Hirer must inform us immediately or return to the depot to get a replacement, no refund will be provided if the Hirer choose to purchase anything missing.

5.30 Toilet waste

Toilet waste must be removed from the Campervan prior to its return. If the Campervan is returned with the toilet waste not emptied and (or) cleaned, the Hirer will be charged a $150.00 fee at the discretion of the check-in depot.

5.31 Failure to return the Campervan.

(a) If the Hirer fails to return the Campervan, Autosleepers may terminate the Hire Contract and if the location of the Campervan is known we will recover it by lawful means.

(b) If its location is unknown, after making reasonable attempts to contact the Hirer, We will report the Campervan as stolen to the Police.

5.32 Travelling with Children

(a) We take no responsibility for Campervans incorrectly booked for carrying children.

(b) Refusal to take the Campervan that was booked is classed as a cancellation on the day of pick-up and the Hirer will not be entitled to a refund under any circumstance.

(c) Autosleepers staff will reasonably endeavour to provide the correct advice on the information given by the Hirer prior to booking but We have no responsibility if the Hirer booked the wrong Campervan or restraints for the Hirer’s needs.

(d) It is the Hirer’s responsibility to comply with all child restraint laws and ensure that for all children under the age of seven years, the restraint has been fitted correctly according to the weight and age of the child and that the restraint is properly adjusted and fastened.

(e) Campervan differences are specifically listed on Our website, including which Campervan has an anchor point and if it requires forward or rear facing.

5.33 Relocations

(a) Relocations are subject to change or cancellation without notice at any point, we will notify the Hirer as soon as possible but we do not take responsibility or fault.

(b) The minimum age for relocation drivers is 21 years of age.

(c) A $2,000 pre-authorisation will be held for all Relocations as a Security Bond. This is held by the card issuer (not Autosleepers).

(d) An additional charge incurs if the Hirer wishes to include linen for the relocation.

(e) If free fuel is included in the relocation (to be confirmed with Autosleepers) receipts must be presented at drop off location and will be added to the customer file to be refunded with-in ten working days.

(f) Should the Campervan breakdown during the relocation, Autosleepers can terminate the contract from that point on and we are not obliged to make further arrangements for the Hirer.

(g) Cancellation fee of $100 applies to all cancellations of relocations.

(h) Compensation of any kind will not be paid on relocations under any circumstances.

6 FUEL

6.1 What fuel can be used in the Campervan?

(a) When collecting the Campervan, an Autosleepers representative will advise the Hirer which fuel is suitable for the Campervan. There is no Damage Cover for Damage caused by use of incorrect fuel.

(b) The fuel economy of each individual Campervan may vary depending on several contributing factors including but not limited to how the Campervan is driven, tyre pressure, weather, and vehicle loading. We are not responsible for any variations to fuel economy.

(c) We do not supply the Campervan with a full fuel tank. The fuel level of the Campervan is indicated on the condition report on pick-up, and the Hirer must return the Campervan with the same level as indicated on that report. If the Campervan is returned with a lower level of fuel than indicated on the condition report the Hirer will be charged at the market price, plus a service fee if the fuel level is less than one quarter.

(d) If the Hirer runs out of fuel and requests roadside assistance the Hirer will be liable for the call out fee, in addition to the cost of the fuel.

7 PAYMENT OBLIGATIONS

7.1 At the End of the Hire, the Hirer must pay:

(a) the balance of the Hire Charges (if any);

(b) the Damage Excess (if not already paid);

(c) if there is Damage or Third-Party Loss as a result of an Accident or the Campervan is stolen;

(d) for all Overhead Damage;

(e) for all Underbody Damage;

(f) for any Damage caused by the immersion of the Campervan in water;

(g) any costs we incur, including but not limited to:

(i) refuelling costs;

(ii) extra cleaning costs;

(iii) costs incurred in reinstating the Campervan to the same condition it was in at the Start of the Hire(fair wear and tear excluded); and

(iv) for all Damage arising from a Major Breach of the Hire Contract.

(h) Any amount payable under the Hire Contract is subject to subsequent verification and adjustment and details of any adjustments will be provided to the Hirer as soon as practicable.

7.2 Payment in Australia

All payments are to be paid in Australian Dollars ($) only.

7.3 Exchange rate/currency fluctuation

All credit card transactions are conducted in Australian Dollars (AU$). Due to exchange rate fluctuations, there could be some variation in the amount initially debited against the Hirer’s credit card and the amount refunded when the Campervan is returned. We have no liability for these variations, up or down, as they are entirely out of Our control.

7.4 Credit Card Authority

(a) If any amount is due to Us, including the Damage Excess payable under clause 12.2(a), or remains unpaid the Hirer authorises Us to debit the provided credit card with that amount within a reasonable time after the End of the Hire.

(b) The credit card the Hirer supplies must be the Hirer’s own card only. If the Hirer provides Us with another person’s card, they must be present at pick-up to sign the authorisation form.

7.5 Interest on outstanding amounts

Amounts owing to Us pursuant to this clause 7 accrue interest at the rate of 10% per annum commencing 14 days after the End of the Hire.

7.6 Default in payment

If the Hirer defaults in the payment of any money owed to us under the Hire Contract, the Hirer authorises Us to provide information of that default to a credit reporting body and to obtain an up-to-date consumer credit report on the Hirer. Personal information may be used and disclosed by the credit reporting body in accordance with the Privacy Act to create or maintain a credit information file containing information about the Hirer, including defaults in excess of 60 days and the debt owed to us.

7.7 Writing and Calculation errors on Hire Agreement

The charges as set out herein are not final. Should a written and/or a calculation error occur, the Hirer authorises Autosleepers to charge their credit card for any shortage, or in case of over payment, receive payment from.

8 CANCELLATION

8.1 Cancellation fees

The following cancellation fees are payable:

(a) If cancelled 30 days or more prior to the pick-up date: a fee of $200 (Deposits up to $200 are non-refundable);

(b) If cancelled within 7-29 days of the pick-up date: 50% of the full Hire Charges;

(c) If cancelled 1-6 days prior to the pick-up date: 75% of the full Hire Charges;

(d) If cancelled on the day of pick-up or ‘no-show’, 100% of the full Hire Charges.

8.2 Cancellation acknowledgement required.

A cancellation is not effective until acknowledged and confirmed by a Autosleepers representative.

8.3 Agent commission forfeited.

No commission is payable to our booking agents if a customer cancels their booking.

9 OBLIGATIONS

9.1 Start of the Hire

At the Start of the Hire and before collecting the Campervan the Hirer must:

(a) present the Hirer’s driver’s licence and that of any additional drivers or permit copies of the drivers’ licences to be made and copied by us.

(b) pay the anticipated Hire Charges as well as the Security Bond.

9.2 Security Bond

(a) The security bond will be retained by us as a security for the performance of any of the Hirer’s obligations and liabilities under the Hire Contract, including for Damage, theft of the Campervan or Third-Party Loss occurring during the Hire Period.

(b) It is fully refundable to the Hirer provided that:

(i) all amounts due to us under the Hire Contract have been paid, including any added charges and refuelling costs;

(ii) the Campervan has been returned to the correct Hire Station at the date and time set on the Hire Agreement;

(iii) there is no Damage or Third-Party Loss;

(iv) the equipment supplied pursuant to clause 14.3 is clean and in the same condition it was in at the Start of Hire, subject to reasonable wear and tear;

(v) the exterior and interior of the Campervan are clean;

(vi) the Campervan has the correct amount of fuel; and

(vii) there has not been a Major Breach of the Hire Contract.

9.3 Bond Return

(a) The Security Bond is fully refundable when the Campervan is returned to the correct location in a clean and undamaged condition. The security deposit will be returned to the Hirer’s credit card within 10 working days after the completion of the Hirer’s rental.

(b) However, an amount is owed to Us pursuant to these Terms and Conditions, and the security deposit is insufficient to cover the damage then the Hirer will be liable for any extra cost. If the Campervan is returned with any Damage, or has been involved in an Accident, whether the fault of the Hirer or not, the security bond will be retained by Autosleepers until the full cost of the Damage is determined, or the claim has been settled by the Third Party’s Insurance Company.

(c) The security bond will be returned to the Hirer in full if it is determined that there is no liability to the third party under Australian motor vehicle laws and/or with Australian litigation. Please note that Third Party claims can take months or even years to resolve. Autosleepers cannot force the destiny of these claims, it is up to our Insurance Company and the Third Party, be they insured or not.

10 TRAFFIC INFRINGEMENTS

10.1 Traffic Infringements, tolls

(a) The Hirer must pay:

(i) all speeding, traffic fines and infringements, as well as any fines or charges; and

(ii) all tolls.

(b) All infringements and unpaid tolls incur an additional $44 administration fee from Autosleepers.

11 MANDATORY WHEN TRAVELLING

IMPORTANT NOTICE

A breach of clauses 11.2, 11.3, 11.5, 11.7 is a Major Breach of the Hire Contract. See clause 17 for further details.

11.1 The Hirer must comply with all mandatory:

(a) seat belt laws and fines may be imposed by the police on any driver or passenger who does not have a seat belt properly adjusted and fastened; and

(b) child restraint laws ensure that all children under the age of seven years have been restraint and have been fitted correctly according to the weight and age of the child and the restraint is properly adjusted and fastened.

11.2 The Hirer must take reasonable care of the Campervan by:

(a) preventing it from being damaged;

(b) making sure that it is protected from the weather; and

(c) maintaining the engine oil, brake fluid, coolant levels and tyre pressures.

11.3 The Hirer must make sure that the Campervan is locked when not in use or unattended and the keys or remote-control device must be kept in the Hirer’s possession, or that of any Authorised Driver, at all times and are never left in the ignition when the Campervan is unattended.

11.4 On a daily basis the Hirer and any Authorised Driver must check the follow daily:

(a) all fluid levels. e.g. oil, coolant, brakes (clutch if necessary);

(b) all tyres (visually) for wear and correct inflation;

(c) the indicators, brake lights, head lights and taillights for correct operation; and

(d) tyre pressure

11.5 The Hirer must inform us immediately if any of the below happen during the hire and the Hirer must immediately call the head office on 1800 226 737 and inform Us if:

(a) a warning light or fault message appears on the dash;

(b) low engine, brake oils, or engine coolant levels;

(c) the Campervan develops any fault during the Hire Period; or

(d) any damage has been caused to the Campervan, single vehicle damage or collision with another vehicle.

11.6 If the Hirer fail to notify us and continue to use the Campervan the Hirer will be responsible for any Damage or Third-Party Loss and the Hirer will be fully liable if a break down occurs due to failure to report.

11.7 The Hirer must not let anyone else repair or work on the Campervan or tow or salvage it without our prior written authority to do so.

11.8 The Hirer must not leave the Campervan unattended following an Accident and before the arrival of a tow or salvage operator.

12 INSURANCE AND DAMAGE COVER

12.1 CTP Insurance

(a) All Campervans have Compulsory Third Party (CTP) insurance cover.

(b) CTP is mandatory in all states and Territories and provides compensation for bodily injuries caused by vehicles.

(c) CTP does not provide cover for any Damage to the Campervan.

12.2 Damage Cover and the Damage Excess

(a) Standard Damage Cover is included in the Hire Charges. Subject to these Terms and Conditions, we will indemnify the Hirer and any Authorised Driver for theft of the Campervan, any Damage (excluding tyre and windscreen damage) or Third-Party Loss but the Hirer must pay up to the Damage Excess shown on the Hire Agreement for each Accident or theft claim unless:

(i) We agree the Hirer was not at fault.

(ii) the other party was insured, and their insurance company accepts liability.

(b) The Damage Excess will be charged to the Hirer credit card:

(i) for Single Vehicle Accidents

(ii) if the Campervan has been stolen, after we have made reasonable enquiries and, in our opinion, it is unlikely the Campervan will be recovered.

(iii) for Accidents in which there is also Third-Party Loss, after:

(A) A reasonable estimate of the Third-Party Loss has been made.

(B) A repairer’s estimate or tax invoice verifying the amount charged for Damage has been obtained; and

(C) All documents verifying the Third-Party Loss and Damage have been sent to the Hirer.

13 DAMAGE COVER EXCLUSIONS

13.1 General exclusions

(a) There is no Damage Cover. the Hirer and any Authorised Driver are liable for Damage or Third-Party Loss arising from:

(i) a Major Breach of the Hire Contract;

(ii) the use of the Campervan by any driver who is not an Authorised Driver or who is less than 21 or more than 85 years of age;

(iii) a Single Vehicle Accident;

(iv) Overhead Damage;

(v) Under body Damage;

(vi) Damage caused by immersion of the Campervan in water.

(b) There is also no Damage Cover for:

(i) the full cost of replacing or repairing any accessories supplied by us including, but not limited to, lost or broken keys or

(ii) personal items or valuables that are left in or stolen from the Campervan or for loss or damage to property.

13.2 Tyre and windscreen damage Exclusion

(a) Only the front windscreen and the Campervan’s tyres are covered, everything else is excluded from Damage Cover.

(b) Average tyre prices in Australia are $190.00, so please take care of the Campervan’s tyres as the Hirer is responsible for all tyre and windscreen damage not caused by reasonable wear and tear, up to $500.00 if the Hirer does not have tyre and windscreen cover

14 EQUIPMENT SUPPLIED AND AVAILABLE FOR RENTAL

14.1 LPG gas bottle and fire extinguisher

At the Start of Hire We will supply:

(a) The LPG gas bottle is not supplied full on pick-up. A refill can be purchased from us for $25.00 per bottle, from the following Autosleepers depots – Cairns, Sydney, and Melbourne. The LPG gas bottle may be returned empty at the End of the Hire.

(b) One fire extinguisher -At the End of Hire, the Hirer will be charged the replacement cost, plus an Administrative Fee, if the fire extinguisher has been used.

15 ACCIDENTS, BREAKDOWNS, AND REPAIRS

15.1 Breakdown

(a) 24/7 roadside assistance by major Roadside Assist organisations is provided free of charge for breakdowns (but not for Accidents or customer liable breakdowns) and whilst we provide the Hirer with a Campervan of acceptable quality and in good working order breakdowns do occur.

(b) If the Campervan breaks down during the Hire Period, the Hirer is required to contact us on the free Helpline 1800 226 737 immediately.

(c) The Hirer is not to leave the Campervan unless approved by Autosleepers, the Hirer is liable for the Campervan and must not abandon it regardless of the circumstances.

(d) Subject to the Australian Consumer Law, in cases where the breakdown is Our responsibility, Our liability is limited to refunding the downtime of the Campervan while it is in a repair shop.

(e) No alternative accommodation or food items will be paid for during such down time. However, the Hirer may choose between Autosleepers refunding for the lost time or paying for accommodation with a maximum of $150 per night.

(f) If the Hirer is to experience any issue during the hire, the Hirer must contact us immediately and give Us the chance to rectify any issues before a compensation offer is made.

(g) In the event of a Campervan motor overheating and driven continually until it can no longer function, or any damage to the Campervan caused by user error, acting reasonably Autosleepers has the right under these Terms and Conditions to terminate the Hire Contract immediately and to finalise and cancel further use of the Campervan at the Hirer’s expense. All towing, transport and repairs will be at the Hirer’s expense.

15.2 Refund for lost time

(a) Any refund for on-road problems will be made at the End of the Hire only.

(b) The repair time will be calculated, and the downtime will be offered via email and credited to the credit card on file once the compensation document has been returned completed.

15.3 Minor repairs

(a) Minor repairs to mechanical items and oil consumption up to $50 will be reimbursed but the Hirer must keep and provide us with the original tax invoices and receipts. Any entitlement to reimbursement is subject to there being no Major Breach of the Hire Contract.

(b) The Hirer must inform Autosleepers before purchasing anything mechanical as we must note the file and advised if a follow inspection is required.

Please Note: It can often be difficult to carry out repairs during weekends and holiday periods and/or in remote areas due to limited opening times and/or spare parts. We hold no responsibility.

15.4 Battery

Should the Hirer request roadside assistance because of a flat battery, and it is detected that the cause was due to the Hirer’s fault, the Hirer will be responsible for the call out fee incurred by the road service provided. If the fault with the battery is due to mechanical problems, there will be no charge.

15.5 No Responsibility

(a) Subject to the Australian Consumer Law, we are not responsible for:

(i) replacing or compensating the Hirer for spoiled food caused by a fridge malfunction or meals purchased due to the lack of food storage;

(ii) Damage to the Hirer’s property caused by water due to leaks;

(iii) pre-organised tours the Hirer has missed due to Campervan repairs or breakdowns, and we will not reimburse any non-refundable deposits or other associated costs incurred by the Hirer as a result;

(iv) flights the Hirer has booked or missed;

(v) holiday plans that are disrupted;

(vi) loss of enjoyment;

(vii) additional camp sites the Hirer has booked due to battery/power issues;

(viii) booked accommodation the Hirer is unable to travel to;

(ix) loss or inconvenience caused by natural disasters such as floods, cyclones, hailstorms, earthquakes, bushfires, or pandemics; or

(x) consequential or economic loss.

(b) We are also not responsible for:

(i) Damage as a result of use of the incorrect fuel type;

(ii) Tyre changing;

(iii) Lost, damaged keys, or remote-control device; or

(iv) Keys or remote-control device locked in the Campervan.

(c) Failure to allow Autosleepers to rectify any on road issues including breakdowns, leaking vans, faulty/broken parts on the van will result in no refunds. This will make Autosleepers not liable for refunding the Hirer.

16 Accident and theft reporting

IMPORTANT NOTICE

A breach of any part of this clause 16 is a Major Breach of the Hire Contract. See clause 17 for further details.

16.1 Reporting an Accident or theft to Us

(a) If You or an Authorised Driver has an Accident or if the Campervan is stolen You must report the Accident or theft to Us as soon as practicable but in no case more than 24 hours of it occurring and fully complete an Accident/Theft report form.

(b) The Accident/Theft report form should include as much information as is reasonably practical, including:

(i) the information listed in clause 16.3 regarding the contact details for the other driver and witnesses and an accurate written and diagrammatic description of the Accident and its location; and

(ii) the circumstances under which the Accident or theft occurred.

(c) The Accident/Theft report form must be submitted to Us

(i) within seven (7) days of the Accident or theft, or upon the return of the Campervan if it is returned to Us within that seven (7) day period; or

(ii) if the Campervan is stolen, immediately the theft of the Campervan is reported to the police.

16.2 Reporting an Accident or theft to the police

If the Campervan is stolen or if You or an Authorised Driver of the Campervan has an Accident where:

(a) any person is injured;

(b) the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or

(c) the other party appears to be under the influence of drugs or alcohol,

You or the Authorised Driver must also report the theft or Accident to the police.

16.3 Steps You must take following an Accident

If You or an Authorised Driver have an Accident You and the Authorised Driver must:

(a) make the Campervan secure;

(b) exchange names and addresses, phone numbers and email addresses with the other driver;

(c) obtain the name of the other driver’s insurance company;

(d) take a photo of the other driver’s licence;

(e) take the registration numbers of all vehicles involved;

(f) take as many photos as is reasonable showing:

(i) the position of the vehicles before they are moved for towing or salvage;

(ii) the Damage to the Campervan;

(iii) the damage to any third party vehicle or property; and

(iv) the general area where the Accident occurred, including any road or traffic signs; and

(g) obtain the names, addresses, phone numbers and email addresses of all witnesses.

16.4 Subsequent assistance

Subsequent to the Accident of theft You and any Authorised Driver must:

(a) forward all third party correspondence or court documents to Us within seven (7) days of receipt;

(b) co-operate with Us in the investigation of any Accident or theft claim and supply such further information as We or Our investigator may reasonably request within seven (7) days of receipt of such a request; and

(c) co-operate with Us in the prosecution of any legal proceedings that We may institute or the defence of any legal proceedings which may be instituted against You or Us as a result of an Accident, including attending:

(i) Our lawyer’s office; and

(ii) any Court hearing.

16.5 What You must not do

You and any Authorised Driver must not:

(a) make any admission of fault;

(b) make any offer or promise to pay or settle any claim for Third Party Loss; or

(c) agree to indemnify, waive, or release any other party from liability to pay for Damage as a result of an Accident, theft of attempted theft.

16.6 Consequences of delayed co-operation

Your entitlement to Damage Cover will be reduced according to the extent We are prejudiced as a direct result of any delay in complying with:

(a) the reporting obligations in clauses 16.1 and 16.2; and

(b) the obligations in clause 16.4 to forward third party correspondence and court documents to Us within seven (7) days and to co-operate with Us in the investigation of any Accident of theft claim and the prosecution or defence of any legal proceedings.

17 Consequences of a Major Breach of the Hire Contract

17.1 Major Breach

A Major Breach of the Hire Contract occurs if there is a breach of any of the following clauses:

(a) 2 (who may drive the Campervan);

(b) 3 (prohibited use);

(c) 4 (prohibited areas of use);

(d) 11.2(reasonable care);

(e) 11.3 (Campervan to be locked);

(f) 11.5 (notification of fault in the Campervan);

(g) 11.7 (repair without authority);

that causes Damage, theft of the Campervan or Third Party Loss;

(h) 16 (Accident reporting) that prevents Us from properly investigating a claim arising from an Accident or theft or from prosecuting or defending any Accident or theft claim; or

(i) 18.2(b) (removal of a Tracking Device).

17.2 No Damage Cover

If You or any Authorised Driver:

(a) commit a Major Breach of the Hire Contract; or

(b) drive the Campervan in a reckless manner so that a substantial breach of road safety legislation, has occurred,

You and any Authorised Driver:

(i) have no Damage Cover;

(ii) are liable for all Damage, theft of the Campervan and Third Party Loss; and

(iii) are liable for and must pay any additional costs or expenses We incur in recovering the Campervan.

17.3 Termination and repossession

Acting reasonably, We may terminate the Hire Contract and take immediate possession of the Campervan if:

(a) there has been a Major Breach; or

(b) there has been a breach of clause 17.2(b).

18 Privacy

IMPORTANT NOTICE

A breach of clause 18.2(b) is a Major Breach of the Hire Contract. See clause 17 for further details.

18.1 Personal Information

(a) We are committed to respecting privacy and will not collect, use or disclose Your personal information where doing so would be contrary to law.

(b) When We collect Your personal information We will do so only for the purpose of providing rental services to You. If You choose not to provide this information to Us We may not be able to provide those rental services to You.

(c) We take reasonable steps to make sure Your personal information is accurate, up to date and complete and that it is protected from misuse, loss or unauthorised access, modification or disclosure.

18.2 Tracking Device

(a) A Tracking Device may be fitted to the Campervan to enable Us to track the Campervan when it is out of Our possession. When You sign the Hire Agreement You are authorising Us to use the Tracking Device to track the Campervan and record other data relating to its use, until it is returned to Us.

(b) You must not tamper with the Tracking Device or remove it from the Campervan.

19 Definitions and interpretation

19.1 Definitions

In these Terms and Conditions:

Accident means an unintended and unforeseen incident, including:

(a) a collision between the Campervan and another vehicle or object, including animals and roadside infrastructure;

(b) rollovers; and

(c) weather events, including hail Damage,

that results in Damage or Third Party Loss.

Authorised Driver means any driver of the Campervan who is approved by Us and who is recorded on the Hire Agreement prior to the Start of the Hire.

Campervan means the Campervan described in the Hire Agreement and includes its parts, components and accessories, including the GPS unit.

Damage means:

(a) any loss or damage to the Campervan including its parts, components and accessories, including the GPS unit, that is not fair wear and tear;

(b) towing and salvage costs;

(c) assessing fees; and

(d) Loss of Use,

and for the removal of doubt, any Damage to the windscreen, headlights, lights or tyres that makes the Campervan unroadworthy is not fair wear and tear.

Damage Cover means the cover You and an Authorised Driver have for Damage, theft, attempted theft and Third Party Loss under clause 12.2, subject to the Damage Cover Exclusions in clause 13.

Damage Excess means the amount, including GST, up to which You must pay Us in the event of an Accident or attempted theft that causes Damage or Third Party Loss or the Campervan has been stolen and not recovered.

End of the Hire means the date and time shown in the Hire Agreement or the date and time the Campervan is returned to Us, whichever is the later.

Handover Inspection Report means the document entitled Handover Inspection Report that shows the condition of the Campervan and lists any Damage at the time of the inspection.

Hire Charges means the charges payable for renting the Campervan from Us together with GST and any other taxes or levies which are all fully set out in the Hire Agreement.

Hire Period means the period commencing at the time shown in the Hire Agreement and concluding at the End of the Hire.

Hire Station means the location from which the Campervan is rented, as shown on the Hire Agreement.

Loss of Use means Our loss calculated on a daily basis at the daily rate shown in the Hire Agreement because the Campervan is being repaired or replaced if it is written off as a result of an Accident or it has been stolen.

Major Breach has the meaning in clause 17.1.

Off Road means an area, surface or terrain that is not a sealed or Unsealed Road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.

Overhead Damage means Damage to the Campervan or Third Party Loss caused by:

(a) contact between the part of the Campervan that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;

(b) objects being placed on the roof of the Campervan; or

(c) You or any person standing or sitting on the roof of the Campervan.

Security Bond means the amount shown on the Hire Agreement We collect from You at the Start of the Hire as security for the Hire Charges and other fees and charges incurred during Your hire and the amount is fully refundable subject to clause 92.

Single Vehicle Accident means a collision between the Campervan and another object when no other moving vehicle is involved and includes:

(a) collisions with trees, guideposts, or other roadside infrastructure,

(b) Collisions with animals

(c) rollovers or overturning the Campervan; and

(d) impacts with any stationary object including other parked vehicles.

Start of the Hire means the date and time that the hire commences as shown in the Hire Agreement.

Third Party Loss means loss or damage to third party property, including other motor vehicles and any claim for third party loss of income.

Tracking Device means a GPS or other device that is fitted to the Campervan that has electronic tracking capabilities to determine its location and other data including speed, braking and fuel levels.

Underbody Damage means any damage to the Campervan caused by or resulting from contact between the underside of the Campervan and any part of the roadway or any object or obstruction, including kerbs, gutters, speed or road humps, barriers or wheel stops and does not arise as a result of an impact with another vehicle.

Unsealed Road means a road, other than a road that is undergoing temporary roadworks, that has been formed and constructed but is not sealed with a hard material such as tar, bitumen or concrete.

We, Us, Our, means Autosleepers Pty Ltd ACN 118 406 072 and is a division of the Roveland Pty Ltd Group.

You, Your means the person, whether it is an individual, a firm or company or government agency that rents the Campervan from Us and whose name is shown in the Hire Agreement.

19.2 Interpretation

In these Terms and Conditions, unless the context otherwise requires:

(a) headings are for convenience only and do not form part of the Terms and Conditions or affect their interpretation; and

(b) where You comprises two or more persons each is bound jointly and severally.

Terms and Conditions

1. DEFINITIONS AND INTERPRETATIONS

Brochure means the current brochure prepared by the Company for distribution to Customers and exhibited on the Company website.

The Company means Maclo Pty Ltd ACN 629 536 385 trading as Calypso Campervan Rentals of 45 Bond St, Ringwood, Victoria, Australia.

Credit Card means Visa, MasterCard.

The Customer means the person(s) entering the Rental Agreement with the Company for the hire of a Vehicle. Any person making any payment to the Company by Credit Card shall also be deemed to be a Customer and shall be bound by the Rental Agreement.

Goods and Services Tax (GST) means the Goods and Services Tax as defined by A New Tax System (Goods and Services Tax) Act 1999 (as amended). All monetary amounts are expressed in Australian Dollars and are exclusive of GST except where expressly included.

Rental means money due for the rental of the Vehicle and including all stamp duty and GST, but does not include the security deposit, any insurance excess, cost of replacement fuel or LP gas, costs associated with damage to the Vehicle or third party property, unpaid fines and tolls, cleaning costs or relocation fees.
Rental Agreement means this Agreement including the Rental Terms and Conditions and provisions in the Brochure.

Vehicle means a Campervan, Motorhome or any other vehicle provided by the Company and rented to the Customer under the Rental Agreement.

2. THE BROCHURE

The Brochure which is published on the Company website and provided to Customers outlines general information and particulars of current Rental, equipment included in Vehicles, additional services available and insurance requirements. These particulars form part of this Rental Agreement and must be read in conjunction with the Rental Terms and Conditions. In the event of inconsistency, the Rental Agreement and Rental Terms and Conditions shall prevail. The Company reserves the right to amend the Brochure at any time prior to entering a Rental Agreement with the Customer.

3. RESERVATIONS

Upon receiving a deposit of $200.00 from the Customer, the Company shall receipt the monies and confirm a reservation subject to the Customer paying the balance of monies when due.

4. PAYMENT

Payment of Rental and other monies due to the Company shall be paid by Debit or Credit Card only (Visa or MasterCard). American Express and Diners are not accepted.

5. SECURITY DEPOSIT (BOND)

Upon the Customer signing the Rental Agreement, the Security Deposit (Bond) will be pre-authorised by Credit Card only for the EXCESS amount agreed by the customer. The bond will be released provided the Customer is not in breach of the Rental Agreement and Vehicle is returned in a clean and undamaged condition, the Company, at its sole discretion, may retain any monies from the security deposit (bond) to compensate for any loss arising from a breach of the Rental Agreement by the Customer.

All Calypso Campervans come with a Basic Protection with an excess of $2000 (bond)

This can be Reduced by:

PROTECTION PLUS – $15 per day reduces liability to $1000 Maximum amount payable $450/ 30 days rental.

MAXIMUM PROTECTION PACKAGE – $20 per day reduces excess to $400 which includes 1 Front Windscreen and 2 Tyres. Maximum amount payable $600 / 30 days rental
Loss of Bond is paid where
A) Vehicle is used on unsealed roads
B) Driver is under the influence of drugs or alcohol
C) Damage is above the drivers head line, under body damage or damage caused while reversing
D) Driving from Dusk till Dawn
E) Disobeying Road Rules

Damage caused in Single Vehicle accident and accidents involving animals carries an excess of $3000.

This cannot be removed.

Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but the hirer cannot provide Calypso Campervans with the driver’s licence, name or the registration number of the other vehicle. Examples of single vehicle accidents include such things as running into trees, guideposts or animals, rolling the vehicle whether intentionally or not.

6. TRAVEL RESTRICTIONS

Travel to or through Ceduna, Coober Pedy, Western Australia, Northern Territory is prohibited. Travel into the prohibited areas void all insurance, roadside cover and all damage cost will be paid by the hirer.

7. INSURANCE

The Vehicle is insured against damage but excluding damage to windscreens, under body, overhead and tyres which shall be replaced or repaired at the expense of the Customer. All insurance claims are subject to an excess and any excess must be paid by the Customer within seven days of any event giving rise to an insurance claim. The Customer is liable for any damage caused by abuse or misuse of the Vehicle or arising from any circumstances which could have been reasonably foreseen by the Customer, which causes damage to the Vehicle or the property of any third party. The Customer indemnifies the Company against any loss arising from damage caused by third parties, which if caused by the Customer would be recoverable by the Company. Personal injury is insured under the statutory third party insurance and cover is limited to the terms of that insurance. The Customer shall reimburse the Company for any loss arising from a vitiation of any insurance policy due to the acts or omissions of the Customer. No property of the Customer is insured at any time by the Company and the Company shall not be liable for such loss, however incurred.

8. DRIVERS

A valid full Driver’s Licence issued in Australia or in the case of an international driver, a valid licence from the country of origin or an international driver’s permit must be produced prior to collection of the Vehicle. No driver under the age of 21 years shall drive the Vehicle at any time and drivers over the age of 90 years must also produce a recent doctor’s certificate verifying the holder’s ability to drive the Vehicle. No driver other than a person nominated by the Customer and approved by the Company is to drive the Vehicle. Under no circumstances is a person to drive the Vehicle while in excess of the Prescribed Concentration of Alcohol or under the influence of alcohol or drugs.

9. COLLECTION AND RETURN OF VEHICLES

All Vehicles must be collected and returned to the Company’s premises at 45 Bond St, Ringwood, Victoria or the Company’s agents or depots throughout Australia between the hours of 9:00am and 3:00pm, Monday to Friday, 9:00am-11:00am Saturday, closed Sunday and public holidays (or by prior arrangement).

All vehicles must be returned in a clean undamaged condition with a full fuel tank. Should the Customer not meet these obligations, the cost of the fuel, any cleaning costs and any unrecovered cost of damage will be deducted from the Vehicle security deposit (bond) by the Company. Rental and other charges on overdue Vehicles shall be paid to the Company on a daily basis and overdue Rental shall be paid at double the agreed rate.

Relocation costs payable by the Customer will apply to one way hiring’s but shall be limited to the amount quoted to the Customer at the time of confirmation of the reservation, provided the Customer returns the Vehicle to the nominated destination. Relocation Vans do not have to be clean on pick-up but they must be return in the same condition if not better on return to final destination. The early return of a Vehicle does not entitle the Customer to a reduction or refund of any Rental.

10. MINIMUM DAYS AND ONE WAY RENTALS

One-way rentals have a minimum hire of 7 days and incur a $220.00 one-way fee.

Rentals from Brisbane, Adelaide and Sydney have a minimum hire of 7 days.

Rentals from Melbourne have a minimum of 5 days hire.

Excluding the X-mas/New Year period, which will have a minimum hire of 11 days from all States and over the Easter period, Melbourne will have a minimum of 6 days while the other States will stay at a minimum of 7 days.

11. CARE OF VEHICLES

At all times the Customer is responsible for the reasonable care of the Vehicle and shall be liable for the cost of any damage arising from a breach of this duty of care. The Vehicle must not be driven on any unsealed road without the specific authority of the Company first obtained in writing. Animals are not permitted in the Vehicle at any time.

12. MECHANICAL BREAKDOWN OF VEHICLES

In the event of mechanical breakdown of the Vehicle, the Customer may authorise repairs not exceeding $100.00 which will be refunded by the Company upon return of the Vehicle with a Tax Invoice and receipt for payment. The Customer must not and does not have the authority of the Company to authorise any repair exceeding $100.00 without the express written consent of the Company prior to any repair being undertaken. You have 24 Hour Road Side Assistance Freecall 1800 686 464. If unsuccessful please contact Calypso Campervans. Be aware if you have left your lights on flattened your starting battery the call out fee is payable to you the customer.

13. REPLACEMENT OF VEHICLES

In case a Vehicle requires major repair or has been involved in a severe accident with no likelihood of proceeding within a reasonable time through no fault of the Customer, the Company shall use its best endeavours to provide a similar replacement Vehicle. However, if it is impractical or not commercially expedient, the Company may elect, at its discretion, not provide a replacement Vehicle, but it shall refund any unused Rental to the Customer. Down time will be calculated in hours, not days, and credited to The Hirer’s credit card on return. If the breakdown is caused by any breach of this Rental Agreement by the Customer or the Customer’s abuse or misuse of the Vehicle, the Customer shall pay the cost of the repairs and will not be entitled to a replacement Vehicle or any refund.

14. TRAFFIC INFRINGEMENTS, TOLLS AND UNREPORTED DAMAGE

All traffic infringement notices, fines, other statutory penalties and unreported damage to third party property incurred while the Vehicle is in the possession of the Customer shall be recoverable from the Customer upon coming to the notice of the Company. A $66.00 administration fee per offence/notice will be payable by the Customer.

15. LAW

The Rental Agreement shall be governed by and construed in accordance with the laws of the State of Victoria and the parties agree to submit to the non-exclusive jurisdiction of the Courts of this State and Courts having appellant jurisdiction there from.

16. CANCELLATION POLICY

The initial booking deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply.
If you cancel more than 17 days prior to pick up, you will be charged a minimum of $200.
If you cancel less than 16 days before pick up, or on the day of pick up, or are a No Show, you will be charged 100% of the cost of rental.

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Rental Terms & Conditions

Introduction

When You rent a Vehicle from Us the contract (Rental Contract) You have with Us consists of two separate documents. They are:

• the agreement (Rental Agreement) You have signed to rent the Vehicle from Us; and
• these rental Terms and Conditions (Terms and Conditions).
• The date of the Rental Contract is the date shown in the Rental Agreement.

Who may drive the Vehicle?

Only You or an Authorised Driver can drive the Vehicle.

It is a Major Breach of the Rental Contract if You or an Authorised Driver let anyone who is unauthorised drive the Vehicle. If there is a Major Breach of the Rental Contract there is no cover for You, the Authorised Driver or the unauthorised driver for any Damage, theft of the Vehicle or Third Party Loss.

We set a minimum and maximum age limits for those renting Our Vehicles. You and any Authorised Driver must be at least 23 and not over 80 years of age and have no less than 12 months driving experience, unless We have agreed to a variation of those restrictions before the Start of the Rental and it is shown in the Rental Agreement.

You and any Authorised Driver must also have a valid licence to drive the class of Vehicle which is issued in an Australian state or territory or an international licence (with a translation into English if it is not issued in English) appropriate for the class of the Vehicle and not subject to any restriction or condition. Learner drivers and provisional and probationary licence holders are not acceptable and must not drive the Vehicle.

The Vehicle must not be driven if Your licence or the licence of any Authorised Driver has been cancelled or suspended within 2 years of the date of the Rental Agreement.

Prohibited Use

The Vehicle must not be driven by You or any Authorised Driver:

• if You or any Authorised Driver is intoxicated or under the influence of drugs or alcohol or has a blood alcohol content or any urine or oral fluid sample that exceeds the limit set by law;
• recklessly or dangerously; or
• whilst the Vehicle is damaged or unsafe.
• You and any Authorised Driver must not:
• fail or refuse to undergo any breath, blood, urine or oral fluid test or drug impairment assessment; or
• use the Vehicle:
• for any illegal purpose;
• to move dangerous, hazardous, inflammable goods or substances that pollute or contaminate, in quantities above that used for domestic purposes;
• in connection with the motor trade for experiments, tests, trials or demonstration purposes; or
• in an unsafe or un-roadworthy condition.
• You and any Authorised Driver must not:
• damage the Vehicle deliberately or recklessly or allow anyone else to do so;
• modify the Vehicle in any way;
• sell, rent, lease or dispose of the Vehicle; or
• register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009.
• You and any Authorised Driver must not use the Vehicle:
• to carry passengers for hire, fare or reward or for rideshare purposes; or
• to carry more than the number of passengers for which the Vehicle is licensed.
• You and any Authorised Driver must not:
• use the Vehicle to transport any pets or animals except assistance animals; or
• smoke in the Vehicle and You must prevent any passenger from doing so.
• Additional cleaning and deodorising costs must be paid if there is a breach of this clause.

Where the Vehicle can and cannot be used.

The Vehicle must only be driven on a Sealed Road or an unsealed road that is formed and constructed and maintained by a commonwealth, state or local government authority and is in good condition, but it must never be driven:

• Off Road; or
• in any area where snow has fallen or it is likely or forecast to fall.
• The Vehicle must not be used in any area that is prohibited by Us. Prohibited areas include:
• roads that are prone to flooding or are flooded;
• beaches, streams, rivers, creeks, dams and floodwaters;
• any road where the police or an authority has issued a warning;
• any road that is closed; and
• any road where it would be unsafe to drive the Vehicle.
• The Vehicle must never be driven or used:
• onto any island that is off Tasmania, with the exception of Bruny Island; or
• onto mainland Australia,
• unless We have given Our prior written permission prior to the Start of the Rental and it is noted on the Rental Agreement.

Your obligations

You agree to be liable for the amount of Your Damage Excess, and a bond isn’t collected provided that:

• all amounts due to Us under the Rental Contract have been paid;
• the Vehicle has been returned to the Rental Location at the date and time set in the Rental Agreement;
• there is no Damage or Third Party Loss;
• the exterior and interior of the Vehicle are clean; and the toilet in Motorhomes is empty and clean (a charge of $150 will be applied if not);
• the Equipment supplied with the Vehicle under clause and listed in the Rental Agreement is returned clean and in the same condition it was in at the Start of Hire, subject to reasonable wear and tear;
• the Vehicle has a full tank of fuel; and
• there has not been a Major Breach of the Rental Contract,
• and We reserve the right to retain all or part of the Bond if there is a breach of any of these conditions.
• We will also debit Your credit card for the anticipated Rental Charges.
• At the End of the Rental You must:
• return the Vehicle in the same condition it was in at the Start of the Rental, fair wear and tear excepted;
• pay the balance of the Rental Charges, including any adjustment for extra kilometres unless the rental rate includes unlimited kilometres;
• pay the Damage Excess if there is Damage or Third Party Loss as a result of an Accident or the Vehicle is stolen;
• pay any costs We incur, including extra cleaning costs under clause, in reinstating the Vehicle to the same condition it was in at the Start of the Rental, fair wear and tear excepted;
• pay for all Damage arising from a Major Breach of the Rental Contract;
• pay for all Overhead Damage;
• pay for all Underbody Damage; and
• pay for any Damage caused by the immersion of the Vehicle in water.
• You and any Authorised Driver must pay all tolls, speeding and traffic fines and infringements as well as any fines or charges imposed for parking or using the Vehicle or release of the Vehicle if it has been seized by a regulatory authority.
• If We pay for any tolls, fines or infringements incurred by You during the Rental Period We will charge You an Administrative Fee for all such payments as well as charging You for the toll, fine or infringement.
• You must comply with all mandatory seat belt laws and fines may be imposed by the police on any driver or passenger who does not have a seat belt properly adjusted and fastened;
• You must also comply with all child restraint laws and ensure that for all children under the age of seven years the restraint has been fitted correctly according to the weight and age of the child and that the restraint is properly adjusted
• You and any Authorised Driver must make sure that the Vehicle is locked when not in use or unattended and the keys or remote control device must be kept in Your possession, or that of any Authorised Driver, at all times.
• You and any Authorised Driver must take reasonable care of the Vehicle by:
• preventing it from being damaged;
• making sure that it is protected from the weather;
• maintaining the engine and brake oils and coolant level and tyre pressures and if the Rental Period is seven days or more by checking these no less than on a weekly basis;
• using the correct fuel type; and
• making sure it is not overloaded.
• If the Vehicle develops a fault during the Rental Period:
• You must inform Us immediately:
• You must not drive the Vehicle unless We have authorised You to do so; and
• You must not let anyone else repair or work on the Vehicle or tow or salvage of it without Our prior written authority to do so.
• Where We have given You Our prior authority to repair, tow or salvage the Vehicle You must keep and produce to Us the original tax invoices and receipts for any repairs, towing or salvage and You will be reimbursed only if these expenses have been authorised by Us. Any entitlement to reimbursement is subject to there being no Major Breach of the Rental Contract.

Our obligations

We will provide You with a Vehicle that is of acceptable quality and in good working order.

If the Vehicle breaks down during the Rental Period because of Our negligence We will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired We will use Our best endeavours to provide a replacement Vehicle where one is available.

We are not responsible for any consequential loss You may suffer if the Vehicle breaks down unless this is because of Our negligence.

Damage Cover

Damage Cover is included in the Rental Charges.

Subject to these Terms and Conditions:

if You or any Authorised Driver has an Accident:

• in which the Vehicle suffers Damage; or
• there is Third Party Loss; or
• if the Vehicle is stolen,
• We will indemnify You and the Authorised Driver for the Damage, theft, or Third Party Loss but You must pay an amount up to the Damage Excess for each Accident or theft claim unless We agree that You were not at fault and the other party’s insurance company accepts liability. No refunds are offered if the vehicle is returned early or damaged.

The Damage Excess payable is:

• $9,000 (including GST) if there is Damage or Third Party Loss caused by the use of the Vehicle on an unsealed road (which cannot be reduced); and
• $5,000 for Campervans, $7,500 for Motorhomes, $5,000 for Cars (including GST) if there is Damage or Third Party Loss caused by the use of the Vehicle on a Sealed Road which at additional cost may be reduced to the amount shown in the Rental Agreement.

There is no Damage Cover if the Vehicle is driven by any person who is less than 23 or more than 80 years of age and allowing anyone who is less than 23 or more than 80 to drive the Vehicle is a Major Breach of the Rental Contract.

There is no Damage Cover, and You and any Authorised Driver are liable for:

Damage or Third Party Loss arising from:

• a Major Breach of the Rental Contract; or
• the use of the Vehicle by any driver who is not an Authorised Driver;
• Overhead Damage;
• Underbody Damage; and
• Damage caused by immersion of the Vehicle in water.

There is no Damage Cover for personal items that are left in or stolen from the Vehicle or for loss or damage to property belonging to or in the custody of:

• You;
• any relative, friend or associate of Yours ordinarily residing with You or with whom You ordinarily reside;
• any relative, friend or associate of an Authorised Driver; or
• Your employees.

Equipment Supplied with the Vehicle (Campervans & Motorhomes)

At the Start of Hire We will supply:

• a fire extinguisher; and
• crockery and cutlery

At the End of Hire You will be charged the replacement cost of the fire extinguisher if it has been used.

At Your request We will also supply the following additional equipment as shown on the Rental Agreement:

Linen Chairs and tables Tents  Child restraints GPS units You will also be charged replacement costs if any of the equipment listed in clause is missing or not returned in the same condition as at the Start of Hire, subject to fair wear and tear.

Rental Period, costs & charges

The Rental Agreement shows:

• the Rental Period for which You have rented the Vehicle; and
• the Rental Charges.

At the Start of the Rental You must inspect the Vehicle to make sure that any pre-existing damage is noted and shown in the Rental Agreement.

All payments by credit card incur a surcharge as shown on the Rental Agreement.

At the End of the Rental You must return the Vehicle on the date and by the time shown in the Rental Agreement. If You require the Vehicle for longer than the Rental Period, You must notify Us at least 24 hours prior to the expiration of the Rental Period. If You fail to request an extension and You do not return the Vehicle at the scheduled time We may terminate the Rental Contract and if the location of the Vehicle is known, recover it by lawful means or if it is unknown, after making reasonable attempts to contact You, report the Vehicle as stolen to the Police.

If You return the Vehicle:

later than the agreed return date the daily rental rate charged will be the rate applicable on the day of extension which may differ from the original rate booked. These charges will be applied to Your credit card on a daily basis until the Vehicle is returned to Us; or

at any time other than during Our normal business hours You must pay for the daily Rental Charges and all Damage until the Rental Location next opens for business.

Where the rental rate includes limited kilometres there will be an allowance of 150 kilometres per day if You exceed that allowance You will incur an additional fee of twenty five cents (25c) per kilometre, for example 6 days hire at 150 km per day gives you a total allowance of 900 kilometres.

At the End of the Rental You must also pay for all amounts owing pursuant to clause and any moneys owed to Us thereafter accrue interest at the rate of 10% per annum commencing 14 days after the End of the Rental . Any amount payable under the Rental Contract is subject to subsequent verification and adjustment and details of any adjustments will be provided to You as soon as practicable. If any amount is due to Us or remains unpaid You authorise Us to debit Your credit card with that amount within a reasonable time after the End of the Rental.

If You default in the payment of any moneys owed to Us under the Rental Contract, You authorise Us to provide information of that default to a credit reporting body and to obtain an up to date consumer credit report on You. Personal information may be used and disclosed by the credit reporting body in accordance with the Privacy Act to create or maintain a credit information file containing information about You, including defaults in excess of 60 days and the debt owed to Us.

Cancellation

If:

Your booking is cancelled within 14 days prior to the Start of the Rental or a ‘No Show’; or

You fail to notify Us of Your intended cancellation prior to the Start of the Rental,

You will be charged the rental charges for the Rental Period as booked unless We are able to rent the Vehicle to another renter for an equivalent term and rate.

Accidents or breakdowns

Twenty four hour roadside assistance is provided free of charge and You must contact the service provider, RACT Roadside Assist on 13 11 11 to arrange that assistance. Provided there has not been a Substantial Breach Our roadside assistance provider will supply all practical assistance as soon as practicable.

We are not responsible for:

• Damage as a result of use of the incorrect fuel type;
• a flat battery because the lights or entertainment systems have been left on;
• lost keys or remote control device; or
• keys or remote control device locked in the Vehicle,
• and extra charges will apply if any of these services are provided at Your request.
• If You or an Authorised Driver has an Accident or if the Vehicle is stolen You must report the Accident or theft to Us within 24 hours of it occurring and fully complete an Accident/Theft report form.
• If the Vehicle is stolen or if You or an Authorised Driver of the Vehicle has an Accident where:
• any person is injured;
• the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or
• the other party appears to be under the influence of drugs or alcohol,
• You or the Authorised Driver must also report the theft or Accident to the Police.
• If You or an Authorised Driver has an Accident You and the Authorised Driver must:
• exchange names and addresses with the other driver;
• obtain the names, addresses and phone numbers of all witnesses;
• not make any admission of fault or promise to pay the other party’s claim or release the other party from any liability;
• forward all third party correspondence or court documents to Us within 7 days of receipt; and
• co-operate with Us in the prosecution of any legal proceedings that We may institute or defence of any legal proceedings which may be instituted against You or Us as a result of an Accident, including attending Our lawyer’s office or any Court hearing.
• Consequences of a Major Breach of the Rental Contract

If You or any Authorised Driver:

• commit a Major Breach of the Rental Contract in a way that causes Damage, theft of the Vehicle or Third Party Loss; or
• drive the Vehicle in a reckless manner so that a substantial breach of road safety legislation, including the Traffic Act 1925 (Tas) and the Criminal Code Act 1924 (Tas) has occurred,

You and any Authorised Driver:

• have no Damage Cover;
• are liable for all Damage, theft of the Vehicle and Third Party Loss; and
• are liable for and must pay any additional costs or expenses We incur as direct consequence thereof.

Acting reasonably, We may terminate the Rental Contract and take immediate possession of the Vehicle if a breach of any part of clause 10.1 has occurred.

Other general provisions

The Rental Contract is governed by the laws of Tasmania and You agree that courts in that state have non-exclusive jurisdiction to determine any dispute that arises between You and Us.

The Australian Consumer Law provides You with rights that are not affected by the Rental Contract and any provision in this contract is subject to the implied terms and conditions of that and any corresponding Federal or State legislation.

We may fit a GPS Device to the Vehicle to enable Us to track the Vehicle while it is out of Our possession. When you sign these Terms and Conditions You authorise Us to use the GPS Device to track the Vehicle until it is returned to Us.

Definitions

When You read these Terms and Conditions You will see that there are a number of terms that occur regularly throughout this document. These words or phrases have a specific meaning each time they appear and You should familiarise Yourself with them.

Accident means an unintended and unforeseen incident, including:

a collision between the Vehicle and another vehicle or object; or

a weather event, including hail Damage,

that results in Damage or Third Party Loss.

Administrative Fee means a fee of up to $55 including GST for the administrative costs associated with Your rental.

Authorised Driver means any driver of the Vehicle who is approved by Us and who is recorded on the Rental Agreement prior to the Start of the Rental.

Bond means the amount of Your Damage Excess as shown on the Rental Agreement.

Damage means any damage to the Vehicle including its parts, components and accessories, towing and assessing fees and Loss of Use.

Damage Excess means the amount, including GST, up to which You must pay Us in the event of an Accident that causes Damage or Third Party Loss or the Vehicle has been stolen.

End of the Rental means the date and time shown in the Rental Agreement or the date and time the Vehicle is returned to Us, whichever is the later.

GPS Device means a GPS or other device that is fitted to the Vehicle that has electronic tracking capabilities.

Rental Charges means the charges payable for renting the Vehicle from Us together with GST and any other taxes or levies which are all fully set out in the Rental Agreement.

Rental Location means branch or rental location from which You rented the vehicle as shown on the Rental Agreement.

Rental Period means the period commencing at the time shown in the Rental Agreement and concluding at the End of the Rental.

Loss of Use means Our loss calculated on a daily basis at the daily rate shown in the Rental Agreement because the Vehicle is being repaired or replaced if it is written off as a result of an Accident or it has been stolen.

Major Breach means a breach of any of clauses, that causes Damage, theft of the Vehicle or Third Party Loss.

Off Road means any area that is not a Sealed Road or an unsealed road and includes but is not limited to unformed roads, fire trails, tracks, river and tidal crossings, creek beds, beaches, streams, dams, rivers, flood waters, sand, deserts, rocks, fields and paddocks.

Overhead Damage means:

• damage at or above the level of the top of the front windscreen of the Vehicle; or
• Third Party Loss,

caused by:

• contact between the part of the Vehicle that is at or above the level of the top of the front windscreen with objects overhanging or obstructing its path;
• objects being placed on the roof of the Vehicle; or
• You or any person standing or sitting on the roof of the Vehicle.

Sealed Road means a road that has been sealed with a hard material such as tar, bitumen or concrete.

Start of the Rental means the date and time that the rental commences as shown in the Rental Agreement.

Third Party Loss means loss or damage to third party property, including other motor vehicles and any claim for third party loss of income.

Underbody Damage means any damage to the Vehicle caused by an impact to the underside of the Vehicle by an impact with the road or any obstruction that does not arise as result of an impact with another vehicle.

Vehicle means the Vehicle described in the Rental Agreement and includes its parts, components and accessories, including the GPS unit.

We, Us, Our, means Leisure Rent Pty Ltd ABN 25 619 533 265.

You, Your means the person, whether it is an individual, a firm or company that rents the Vehicle from Us and whose name is shown in the Rental Agreement.

By signing the Rental Agreement, I agree that I have read and agree to these terms and conditions

1. Interpretation

1.1 Fees means the fees payable by you to us and as set out on the Rental Document plus any additional fees payable under this Agreement as they apply from time to time

1.2 GST means any goods and services tax.

1.3 Rental Document means the form signed by us and you and setting out the period and specific terms of rental to which this Agreement applies and as set out on the reverse of this Agreement (and which includes any equivalent computerised data).

1.4 Rental Period means the period commencing on the date shown on the Rental Document and ending on the date that you return the Vehicle to us.

1.5 Vehicle means the vehicle described in the Rental Document (or any substitute vehicle) and includes but is not limited to its under body, parts, components, accessories and contents supplied by us (except where specifically excluded).

1.6 We, our and us means Spaceships Australia Pty Ltd ABN 093 040 914.

1.7 You, your and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document.

1.8 References to dollars and $ are references to Australian currency.

2. Agreement

2.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.

2.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.

2.3 This Agreement may only be amended in writing and its terms apply at all times during your use of the Vehicle as and from when you make the reservation. Any terms and conditions contained in any other document and all statements, terms and warranties (whether implied by statute or otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by law.

2.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material. You agree that all such unauthorised warranties and representations are expressly excluded.

3. Driver and drivers licence requirements

You agree and acknowledge that:

(a) only you will drive the Vehicle;

(b) you have not been convicted of, or have charges pending, for an offense relating to driving a vehicle:

i. under the influence of alcohol or drugs; or

ii. with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;

(c) you are 18 years of age or over and hold a valid current unrestricted or probationary motor vehicle driver’s license (learner’s permits are not acceptable); and

(d) you have not been refused or had any motor vehicle insurance cancelled for any reason within the three years prior to the Rental Period;

(e) you have held a full and valid drivers license or probationary license for 6 months or more.

4. Where you CAN AND CANNOT drive the Vehicle

4.1 You must only use the Vehicle on sealed roads.

4.2 You must not, unless authorised in writing by us, drive or take the Vehicle:

(a) on any road which is closed or restricted; or

(b) on beaches or through streams, dams, rivers or flood-waters; or

(c) to any other area which we have, in our discretion, advised you not to enter.

5. Use of the Vehicle

You must not:

(a) allow the Vehicle to be used for any illegal or dangerous purpose, race, contest or performance test of any kind;

(b) allow the Vehicle to be used to tow or push anything, unless authorised in writing by us and unless correctly secured;

(c) carry more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle, or carry a greater load than that for which the Vehicle was built;

(d) permit passengers to travel in the Vehicle unless they are seated in forward facing seats and are properly restrained with the seat beats provided in the Vehicle;

(e) be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven;

(f) allow the Vehicle to be used to carry passengers for payment of any kind or sublet or hire the Vehicle to any other person;

(g) use cookers inside the cabin of the Vehicle or in a dangerous manner;

(h) transport any animal in the Vehicle. Prior written confirmation from Spaceships is required;

(i) use the Vehicle when it is damaged or unsafe;

(j) use the Vehicle to transport goods other than those which would be reasonably contemplated in connection with the permitted purpose of the Vehicle;

(k) without our prior written consent, use the Vehicle to carry any inflammable, explosive or corrosive substance other than that which has been provided by us;

(l) use the Vehicle in contravention of any law;

(m) use the Vehicle to carry a child without the use of an approved child restraint (as defined in the Australian Road laws). Note – only one child restraint can be fitted per Spaceship Vehicle. Australian law requires any child under the age of 7 years to be seated in an approved child restraint;

(n) exceed the speed limit.

(o) A cleaning fee of $100 applies for dirty/stained seats.

(p) By taking the vehicle, you automatically agree to all terms and conditions attached to the rental, regardless of whether you have signed the rental agreement.

6. Maintenance, security and safety

6.1 You must:

(a) maintain engine and brake oils and coolant levels if the Vehicle’s warning lights indicate that this is required.

(b) ensure that the tyres are maintained at the manufacturer’s recommended pressure as provided in the Vehicle manual;

(c) keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;

(d) Return the vehicle to us washed, vacuumed and tidy or pay us a minimum cleaning fee of $100 if, in our opinion, you have failed to comply with this requirement;

(e) Never smoke in the vehicle. Any damage caused by smoking (including cleaning) will be your responsibility and you will be liable for all costs associated

(f) immediately report to us any damage / issues to the Vehicle or equipment or damage to any property caused by the Vehicle. If you do not, you acknowledge that your failure to do so may compromise your rights under this Agreement;

(g) generally do all things necessary to keep and maintain the Vehicle in its current state and condition (fair wear and tear excepted); and

(h) not authorise or undertake any repairs to the Vehicle without our prior written authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. We will only reimburse you for the cost of such authorised repairs if you keep and produce to us the original receipts for those repairs or salvage.

(i) Immediately pay or reimburse us for:

a. any damage or loss to the Vehicle or to us which is not covered by insurance.

b. windscreen, glass, headlight, tyres, or sunroof breakages in addition to all other fees under this agreement unless you have paid for or “STRESS-FREE INSURANCE OPTION” under clause 10;

c. the cost of rectifying any tyre punctures unless you have paid for “STRESS-FREE INSURANCE OPTION”

d. tolls or fines;

e. the cost of repairing any damage caused deliberately, carelessly or recklessly, by:

i. you;

ii. any other driver of the Vehicle; or

iii. any passenger carried during the Rental Period;

f. the cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the
Agreement;

g. a daily rate fee will apply to vehicles under repair whilst off the road for damages that have occurred to renters not covered by “STRESS-FREE INSURANCE OPTION”

h. the full cost of replacing or repairing all contents supplied by us (including but not limited to: cooker, bedding, cutlery, CD player, tables, chairs, tents, roof racks, power cords and keys, space Survival Kit and any other additional items hired from us) fair wear and tear
excepted;

i. any damage caused to the Vehicle through the use of tyre chains or any other accessory.

j. filling the Vehicle with fuel if it is not returned with at least the same level of fuel it went out with.

k. the cost of replacing vehicle keys which have become lost, stolen or damaged.

l. any costs involved with non mechanical faults such as but not limited to running out of fuel, lost keys, flat batteries, damaged tyres, changing the spare tyre or a breakdown as a result of an accident will be your cost regardless of the insurance option you have selected. Costs can include call out fees, towing and labour costs.

6.2 Oil and water levels:

The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify and report to Spaceships any defect of which you become aware however slight. Rectification means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter will be held responsible and liable for full repair costs.

The risks of continued driving if your car begins to overheat, or if it has a known cooling system problem of any kind can be severe. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Spaceships . Do not wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you will be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.

7. Vehicle Availability

7.1 Vehicles cannot be requested by make or model, only by vehicle category.

7.2 The owner will endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, the owner reserves the right to substitute an alternative vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked vehicle as possible. The owner will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.

7.3 Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

7.4 Where the owner cannot provide a vehicle for a confirmed reservation, the owner’s liability is limited to a refund of the unused portion of the rental fee only.

8. Credit card payment

8.1 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a hirer. Full payment of the entire rental period must be paid 48 hours before the commencement of the rental.

8.2 If the hirer cancels the booking, the hirer agrees that: a) the owner is irrevocably authorised to complete any documentation and take any other action to recover from the hirer’s credit card issuer all amounts due by the hirer pursuant to this agreement, including, but not limited to, any amounts due in respect of damage to the vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs; b) The hirer will not dispute his/her liability to the owner for any amount properly due under this agreement and the hirer shall indemnify and keep indemnified the owner against any loss incurred (including legal costs) by reason of notifying the hirer’s credit card issuer of such dispute; and c) the owner may process credit card charges pertaining to the rental after the hire period.

9. Bond

9.1 Credit card details must be provided to us by you at the commencement of the Rental Period for the purposes of paying the Bond.

9.2 You authorise us to hold a bond in the amount of $5000 on your credit card at the commencement of the Rental Period. You authorise us to use the Bond to cover insurance excess costs (and any incidental costs) as a result of any accident during the Rental Period. The bond amount will be deducted from your credit or debit card if you are involved in an accident whilst using the Vehicle. The bond will be released when the Vehicle is returned provided no damage has occurred. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded to you if we are successful in recovering the costs of the damages from the third party. You acknowledge that you must pay for anything not covered by insurance or the Bond.

10. Insurance Options: Bond Reduction Options

10.1 You are required to take one of the following Insurance Options:

Insurance Options for Spaceships Campervans 

1. Basic Insurance: Included with all Spaceships Campervans, for budget-conscious travellers that don’t mind the bond to pay for damages or a Vehicle Write-Off Fee. This has a bond of $5,000, a Vehicle Write-Off Liability of up to $18,000 and an Accident Admin Fee of $100.
2. Partial Insurance: A balanced option with a lower bond and reduced liability. This has a bond of $3,000, a Vehicle Write-Off Liability of up to $9,000 and an Accident Admin Fee of $100.
3. Stress-Free: Our most comprehensive coverage, now with more benefits included. It’s the best insurance option for complete peace of mind on your road trip in New Zealand: $0 bond, $0 Vehicle Write-Off Liability and $0 Accident Admin Fee plus added cover for just $35 extra per day (capped at 50 days). The Insurance Options apply to all ages.

See Clause 10,11 and 12 below for more information on your options or see a detailed overview & comparison of the options.

Drivers aged 18+

* Maximum collectable insurance means the total maximum cost for selecting a particular insurance option.

10.2 You acknowledge that cover will be denied under Standard excess liability; “ Liability Reduction Option 1” and “Liability Reduction Option 2” insurance if:

(a) there is any water-related damage such as vehicle submersion, creek or river crossing, beach driving or driving trough low pain flooded areas;

(b) you breach the terms of this Agreement;

(c) you drive under the influence of alcohol or drugs;

(d) damage is caused by reckless and / or dangerous driving;

(e) you drive on restricted, closed, dirt of unsealed roads (non concrete, non tarmac);

(f) the articles damaged are appliances or fixtures inside the Vehicle unless in the case of a motor accident;

(g) do not use Multiple USB Ports in the cigarette lighter socket as this may cause damage to the electrics (e.g. blown fuses, malfunction of radio/ air con as they are on the same circuit). Damage caused by using a Multiple USB Port will not be covered by insurance.

10.3 In the event of any accident/incident you must complete within 24 hours, in full, the accident claim form provided to you at pick up as part of your rental papers, or your insurance will be void. You acknowledge that failure to provide complete and accurate details related to the accident will result in additional administrative fees of $330, and, where applicable, police report fees of $100.00 regardless of your liability reduction.

10.4 If you have an accident with Stress-Free Insurance and are found to be at fault there is a $100 Administration Fee (includes an incident involving wildlife).

10.5 4 x Berth Roof Pod – You are covered under The Stress-Free Option. However you are not covered if the damage is a single vehicle accident through negligence (this includes but not limited to damage through hitting other objects – car park roofs, trees, low lying structures etc)

11. Exchange Vehicle

This is not guaranteed and subject to the circumstances and availability at all times. Spaceships reserve the right to not supply another vehicle regardless of your insurance option.

11.1 Additional charges may be incurred if:

(a) An exchange vehicle is required as a result of an incident you are responsible for making your own way to the nearest Spaceships pick-up location at your own cost. This applies regardless of who is liable for causing the accident.

(b) You are responsible for all accommodation, transport and food costs plus any other unforeseeable costs relating to any single vehicle or third-party accident.

(c) In the event of an accident where a replacement vehicle is required, all hired days are transferred to a new rental agreement. A new insurance option is required for the remaining days.

12. Vehicle theft and break-in

We suggest having your own travel insurance to cover any associated costs in the unlikely event of a theft or loss of belongings. The vehicle is insured for damages caused by a break-in but the removable contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for your personal belongings, for loss of travel days and additional associated costs. You must produce the keys if the vehicle is stolen.

13. Remote Location Fee (Adelaide, Airlie Beach & Hobart only)

Spaceships Australia depot locations Adelaide, Airlie Beach and Hobart have a $200 remote location fee which is paid directly to Spaceships (this includes if picking up from another location and dropping off at these locations)

14. Indemnity and Release

14.1 Except to the extent we or others are liable at law, you agree that you are liable and must indemnify us immediately for:

(a) the loss of, and all damage to, the Vehicle;

(b) the cost of towing, recovering and storing the Vehicle;

(c) for all damage to the property of any person:

i. which is caused or contributed by you; or

ii. which arises from the use of the Vehicle by you;

(d) appraisal or assessment fees;

(e) reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).

14.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no responsibility or liability for any loss or damage or death except as required by law. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from:

(a) all claims and demands on us; and

(b) any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and

(c) any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the Vehicle.

14.3 You acknowledge that you will not be refunded for hire fees in the event that non-mechanical malfunctions occur such as in respect of CD player, fridge, water pump or cookers amongst other things

14.4 Any person claiming the return of personal property left in the Vehicle is required to furnish us with satisfactory proof of ownership.

14.5 You have rights conferred under consumer legislation and no provision in this Agreement is intended to exclude, restrict or modify any non‑excludable terms implied by or rights which you may have under the Trade Practices Act in Australia or any other Federal, State or Territory legislation in Australia to the same or similar effect.

15. Return of the Vehicle

15.1 You must return the Vehicle to us:

(a) by the time, the place and the date shown on the Rental Document;

(b) with a full fuel tank or at least the level you commenced your hire with.
In the same condition as it was at the commencement of the Rental Period, fair wear and tear excepted.

15.2 All vehicles must be returned washed, vacuumed and tidy. A minimum fee of $100 will apply if the vehicle is returned in an unsatisfactory condition.

15.3 Change of Return Location is subject to availability and must be authorised to by Spaceships Australia with suitable notice. An additional charge of minimum $150 and up to $500 applies to any authorised change of return location.

15.4 If you return the Vehicle to a location other than that shown on the Rental Document, a fee of up to $2 per kilometre may apply in our discretion for the unauthorised return

15.5 Spaceships Australia do not offer refunds for early returns. We strongly recommend customers invest in travel insurance due to early returns due to no fault or reason of Spaceships Australia.

15.6 If you return the Vehicle later than the time shown on your rental agreement you will he charged an additional day’s hire.

15.7 If you do not return the Vehicle by the date shown on the Rental Document you must pay an additional day’s hire plus a penalty of $100 for each day the Vehicle is overdue. If not returned within 12 hours of the time on your rental agreement the vehicle will be reported to the police as being stolen.

15.8 We may request the immediate return of the Vehicle, or we may re-take possession of the Vehicle without notice, if we reasonably suspect that:

(a) you have breached a term or condition of this Agreement;

(b) damage to the Vehicle, or injury to persons or property is likely to occur; or

(c) the Vehicle may be or has been used for an unlawful purpose.

15.9 Rental extensions are possible subject to availability. Suitable notice must be given to Spaceships Australia for any authorisation to any rental. There is no guarantee of any extension regardless of notice provided.

16. Acknowledgement and Warranties

16.1 By hiring a Vehicle from us you are deemed to have accepted this Agreement. This Agreement is deemed to have been entered into when you request a reservation. You warrant that the information contained in the Rental Document is true and correct and that the credit card details provided (if any) are those of the Hirer named on the Rental Document (not the Additional Drivers).

16.2 You acknowledge that we give no express warranty in relation to the motor vehicle other than those conditions and warranties implied by statute, whether Commonwealth or State, which cannot be excluded, restricted or modified, such as those under the Trade Practices Act 1974. Where we are permitted to limit liability under those statutes for breach of an implied condition or warranty you agree that our liability is limited to replacement, repair or re-supply of the Vehicle. All other warranties, conditions and other obligations which may be otherwise implied are expressly excluded in their entirety. The Company is not liable to you for any indirect, special, incidental or consequential damages relating to this Agreement.

17. Infringement Notices

We reserve the right to charge you for any infringement and unpaid toll notices incurred during your possession of the Vehicle and you agree that we may charge such amounts to your credit card. You also agree to pay administration costs of $50 per traffic infringement and $20 per toll infringement, which will be charged to the credit card provided at the time of hiring without further notice to you. Any enquiries relating to infringement, unpaid toll notices and administration costs are to be directed to fines@spaceshipsrentals.com.au

18. Cancellation and Deposit

Spaceships Australia strongly recommends that all customers invest in travel insurance.

18.1 Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day and fees. We reserve the right to release the Vehicle 12 hours after your scheduled pick up if you have not advised us of any change to your pick up date.

Cancellation policy

• Free Cancellation if cancelled 22+ days prior to the day of pick up
• 20% cancellation fee of total rental if cancelled 7-21 days prior to the day of pick up
• 50% cancellation fee of total rental if cancelled 1-6 days prior to the day of pick up
• 100% cancellation fee if cancelled within 24 hours of pick up

*Cancellation fees can be used as credit for a Spaceships booking (valid for 2 years)

18.2 If a booking is cancelled your booking agent may charge additional fees to the charges set out in clause 18.1.

19. Our Obligations

19.1 We will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident subject to availability.

19.2 Subject to terms and conditions not being breached by the renter If we cannot supply a replacement vehicle under clause 19.1, then we will refund your hire fees for any whole days for which you lose total use of the Vehicle. If breach of terms and conditions have occurred then we reserve the right to not refund any monies whatsoever.

19.3 We will provide 24-hour road service free of charge subject to this Agreement

20. GST

The Fees described in this Agreement are inclusive of GST unless otherwise stated. You agree to pay GST at the same time as you pay the Fees.

21. Termination

21.1 We may terminate this Agreement at any time if you breach this Agreement, or if any of the information contained in the Rental Document is found to be false.

21.2 If this Agreement is terminated for any reason other than a breach by us, you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement.

22. Jurisdiction

This Agreement is governed by the laws in force in the State of South Australia and you submit yourself to the non-exclusive jurisdiction of the courts of the State of South Australia.

23. Waiver

If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or other breach.

24. Dispute Resolution

24.1 If you disagree with us or wish to file a complaint you agree to resolve your complaint or dispute with us by:

(a) immediately notifying, in writing, Spaceships Head Office within 5 Business Days of returning the Vehicle;

(b) provide in writing exact details or your complaint together with any relevant evidence.

24.2 We will use our reasonable endeavours to provide a response to you within 10 Business Days of receiving your complaint;

24.3 If, upon receiving our response, you are still dissatisfied and have further queries, you must notify us in writing within 5 Business Days of receiving our response and we will arrange a meeting between you and us in an attempt to resolve the dispute.

Star_RV_Customer_Booking_Terms_and_Conditions_1st_May_2026_2_eb2ca277b2

Travellers Autobarn Terms-and-Conditions-Australia-16th-August-2023

This Rental Contract is made between Around Australia Motorhomes Pty Ltd trading as Let’s Go Motorhomes (Us) and the person or company (You) signing the Rental Contract. Each renter MUST sign the RENTAL CONTRACT and the DRIVER INDUCTION CHECKLIST attached to the contract, at the time of vehicle collection.

Effective from 01 April 2025

1 Terms of Hire
1.1 We agree to hire, and You agree to rent the Vehicle as described for the hire duration set in the Rental Contract.
1.2 The Rental Contract is governed by the laws of the state or territory in which the Vehicle was rented and You agree that courts in that state or territory have non exclusive jurisdiction to determine any dispute that arises between You and Us.
1.3 The Australian Consumer Law applies to the Rental Contract and it provides You with rights that are not excluded, restricted or modified by the Rental Contract and any provision in this contract is subject to the specific protections and guarantees in that and any corresponding Federal, State or Territory legislation.

2 Who can drive the Vehicle?
2.1 Only You or an Authorised Driver can drive the Vehicle. It is a Major Breach of the Rental Contract if You let anyone who is unauthorised drive the Vehicle. If there is a Major Breach of
the Rental Contract there is no cover for You, the Authorised Driver or the unauthorised driver for any Damage, theft of the Vehicle or Third Party Loss.
2.2 We set a minimum age limit for those renting Our Vehicles. You and any Authorised Driver must be at least 21 years of age and have no less than 12 months driving experience, unless We have agreed to a variation of that restriction before the Start of the Rental, and it is shown in the Rental Contract.
2.3 You and any Authorised Driver must also have a valid licence to drive the class of Vehicle which is issued in an Australian state or territory or an international licence (with a valid International Driving Permit if Your licence is not issued in English) appropriate for the class of the Vehicle and not subject to any restriction or condition. Learner drivers and provisional and probationary licence holders are not acceptable and must not drive the Vehicle
2.4 The Vehicle must not be driven if Your licence or the licence of any Authorised Driver has been cancelled within 2 years of the date of the Rental Contract.
2.5 You and allAuthorised Drivers must be present at pickup with your valid Driver’s Licence.
2.6 There is no charge applicable to add an additional driver to the Rental Contract. A maximum of two (2) Authorised Drivers are permitted per vehicle hire, except with the hire of a 6 Berth Motorhome whereby up to three (3) Authorised Drivers are permitted.

3 Road and destination restrictions
3.1 You may drive the Vehicle in all states, however, restrictions apply.
3.2 The Vehicle must never be driven on: (a) an Unsealed Road(reasonable use of access roads to campgrounds or attractions is acceptable however, extreme care must be taken by the driver and the driver/renter will be fully liable for all damages (if any) while driving on an unsealed road); (b) Off Road; or (c) above the snow line between 1 May and 31 October.
3.3 The Vehicle must not be used in any area that is prohibited by Us. Prohibited areas include: (a) roads that are prone to flooding or are flooded. (b) beaches, streams,rivers,creeks, dams, and floodwaters. (c) any road where the police or an authority has issued a warning. (d) any road that is closed; and (e) any road where it would be unsafe to drive the Vehicle.
3.4 TheVehiclemustneverbedrivenontoany island that is off mainland Australia or Tasmania, except: Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island or Bruny Island. unlessWe have given Our permission and it is noted on the Rental Contract. 3.5 We reserve the right to restrict the Vehicle movements in certain areas due to adverse road or weather conditions.

4 Your obligations to Us
4.1 The Vehicle must not be driven by You or any Authorised Driver: (a) whilst intoxicated or under the influence of drugs or alcohol or with a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit set by law. (b) recklessly or dangerously; or (c) whilst the Vehicle is damaged or unsafe.
4.2 You and anyAuthorised Drivermustnot: (a) fail or refuse to undergo any breath, blood, urineororalfluidtestordrugimpairment assessment; or (b) use the Vehicle: (i) for any illegal purpose. (ii) to move dangerous, hazardous, inflammable goods or substances thatpolluteorcontaminate,in quantitiesabovethatusedfor domestic purposes; (iii) to propel or tow another vehicle or a trailer; (iv) in connection with the motor trade for experiments, tests, trials or demonstrationpurposes;or (v) in an unsafe or un-roadworthy condition.
4.3 You and any Authorised Driver must not: (a) damage the Vehicle deliberately or recklessly or allow anyone else to do so; (b) modify the Vehicle in any way; (c) sell, rent, lease or dispose of the Vehicle; or (d) register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009. 4.4 You and any Authorised Driver must not use the Vehicle to carry: (a) passengers for hire, fare or reward or for rideshare purposes; or (b) any load that exceeds the limits for which the Vehicle was designed, constructed, registered or licenced.
4.5 You must not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle and must ensure that each passenger in the Vehicle appropriately uses the seat belt restraint.
4.6 YouandanyAuthorised Drivermust make surethattheVehicleislockedwhennotin use or unattended and the keys or remote control device must be kept inYour possession, or thatofanyAuthorisedDriver,atalltimes and areneverleftintheignitionwhenthe Vehicle is unattended.
4.7 You and any Authorised Driver must take reasonable care of theVehicleby: (a) preventing it from being damaged. (b) making sure that it is protected from the weather. (c) maintaining the engine and brake oils, fuel and AdBlue (for fiat vehicles, year 2021 onwards) and coolant level and tyre pressures. (d) using the correct fuel type (fuel receipts may be requested by Us; and (e) making sure it is not overloaded. (f) Making sure that the vehicle is always parked at a levelled parking site (levelling ramps not provided).
4.8 If: (a) a warning light or fault message appears on the dashboard. (b) You become aware of low engine or brake oils, engine coolant levels or tyre pressures; or (c) the Vehicle develops any fault during the Rental Period, You must contact Us immediately and not use the Vehicle unless We have authorised You to do so. If You fail to notify Us and continue to use the Vehicle You will be responsible for any Damage or Third-Party Loss.
4.9 You must not leave the Vehicle unattended following an Accident and before the arrival of a tow or salvage operator.

5 Cleaning fees
5.1 A cleaning fee will be charged if the Vehicle is not returned in the same condition it was hired (fair wear and tear excepted).This includes any additional cleaning and deodorising that is associated with smoking, as smoking is not permitted in the Vehicle at any time. If You breach this condition cleaning charges up to AUD $500.00 will be charged to your credit card at the Branch Manager’s discretion.
5.2 The Vehicle must be returned with the toilet and grey water emptied or an additional charge of up to AUD $500.00 will apply.

6 Pets and animals Pets are not permitted in the Vehicles, with the exception of assistance animals. You must notify Us before pick-up if You have an assistance animal. If You breach this condition additional cleaning charges of up to AUD$500.00 will be charged to Your credit card at the Branch Manager’s discretion and You will be liable for any associated damages to the vehicle as well as further cost associated with removing any lingering smells.

7 Rental Payments
7.1 To reserve a campervan or motorhome You will be required to pay a deposit of AUD $500 or 10% of the total rental cost if the booking value is greater than AUD $5000 to Us at the time of booking.
7.2 All remaining rental charges and Liability Deposits must be paid in full prior to or on the day of the commencement of rental, with the exception of rentals that begin between 15December and 15 January, which must be paid a minimum of 21 days in advance.
7.3 Rental payments can only be made by Visa Card, MasterCard, International Funds Transfer or Electronic Funds Transfer. Cash is not accepted.
7.4 All Liability Deposits: (a) must be paid by either Visa Card or MasterCard; (b) must not be split between multiple cards; and (c) must be processed in the one transaction. The cardholder must be present at pick up and drop-off.
7.5 No Vehicle will be released under any circumstances until the rental payment and Liability Deposit are paid in full.
7.6 You will not be charged additional credit card fees for us in ga Visa credit or debit card, or Mastercard credit or debit card.
7.7 You acknowledge that all transactions under this Rental Contract are conducted in Australian dollars. Because of exchange rate fluctuations, foreign currency transaction fees and international bank fees, there could be some variance between the amount initially debited against Your credit card or debit card and the amount refunded. We accept no liability for any such variation or any interest charges incurred on such amounts.
7.8 It is Your responsibility to ensure that the credit card provided to Us, has sufficient funds and daily transaction limits to allow payments to be taken as a single transaction.

8 Additional Charges
8.1 One Way Fees apply to most One Way Rentals. This includes rentals to and from but not limited to: (a) To/from Perth/Darwin =AUD$249.00 (AUD) (b) Between Brisbane, Sydney, Melbourne, Adelaide, Agencies in Regional Areas = AUD $149.00 AUD (c) From Brisbane/Sydney/Melbourne/Adelaide/ Agencies in Regional Areas to Cairns = AUD $249.00 AUD (d) From Cairns to Agencies in Regional Areas = AUD $249.00 AUD 8.2 All prices are quoted in Australian dollars.
8.3 Fees include GST. NOTE: fees are subject to change without notice

9 Minimum duration and kilometres
9.1 The standard minimum Rental Period is 7 days. Shorter durations may be available upon application, although Damage Excess reduction options are restricted for shorter durations and Platinum may be charged at a different rate for Rental Periods of less than 10days. Minimum Rental Periods may increase seasonally at Our discretion and for One Way Rentals.
9.2 All rental rates are based on unlimited kilometres.

10 Calculation of rental days
10.1 All rentals are calculated per calendar day. When calculating the number of days a Vehicle is rented, the day of pick up is counted as day one of the rental, regardless of pick up time.
10.2 The day of the Vehicle’s return is counted as the final day of the rental. When a rental moves from one rate season to the next, the calculation is based on both rates.

11 Change of drop-off destination
Authorisation must be obtained for a change of drop-off destination after Your rental has commenced. We cannot guarantee that any such authorisation will be granted. If authorisation is granted, You will be required to meet the cost of relocating the Vehicle to the relevant location at a minimumchargeofAUD$500.00. We will notify You of the amount at the time of approval and You will be required to make payment immediately via credit or debit card on confirmation of the change of drop-off destination.

12 Rental extension
12.1 Extensions of the rental after the rental period has commenced are only permitted if We have authorised that extension. We will accommodate such requests subject to Vehicle availability but We cannot guarantee that any such authorisation will be granted. 12.2 If authorisation is granted, You must pay for the extended number of rental days by credit or debit card at the time of request and confirmation of the rental extension.
12.3 If You fail to obtain Our authorisation for a rental extension, an additional AUD $75.00 per day in addition to the daily rental charges and liability reduction fees (if applicable) will be charged to Your credit card.

13 Change of Vehicle
13.1 We reserve the right to substitute a comparable or superior Vehicle in extreme circumstances. This does not constitute a breach of contract and does not entitle You to any refund.
13.2 Ifwithin14daysofpickuporduringYourrental You decide to take a lesser Vehicle than You booked there is no entitlement to any refund.

14 Branch hours for pick-up and drop-off
14.1 You can pick up and drop off the Vehicle: (a) at the following locations: Melbourne, Sydney, Brisbane, Perth, Adelaide, Darwin, Hobart, Canberra, Coffs Harbour, Geelong, Gippsland, Cairns, Townsville & Broome. (b) on: (i) Monday to Friday 8.30am to 3.30pm; (ii) Saturdays and Sundays by prior arrangement between 9.00am and 1.00pm.
14.2 Agencies in Regional Areas operate between 9.00am and 3:00pm Monday to Friday only and will be closed on weekends and public holidays in the state or territory of rental operate between 9.00am and 3:00pm Monday to Friday only and will be closed on weekends and public holidays in the state or territory of rental.
14.3 A$100.00fee will apply to any pick up or return of a vehicle on a public holiday in the state or territory of rental.
14.4 All branches will be closed on national public holidays, including NewYear’sDay (1 January), AustraliaDay(26January),GoodFriday, EasterSunday& Monday,ANZAC Day (25April), Christmas Day (25 December) and Boxing Day (26 December).

15 Returns
15.1 Youmustreturn theVehicleto Us totheplace andonthedateandbetweenthetimesshown ontheRentalContractunlessYouhave otherwiseinformedUsofachangepriortothe returndateandWehaveagreedtothechange in writing.TheVehiclemust be returnedin the same condition as it was at the commencement of the Rental Period (fair wear and tear excepted).
15.2 If You fail to return the Vehicle, We may terminate the Rental Contract and if the location of the Vehicle is known, recover it by lawful means or if it is unknown, aftermaking reasonable attempts to contact You, report the Vehicle as stolen to the Police and You must compensate Us for either the full cost of the Vehicle, or all additional costs and losses incurred up to the time that the Vehicle is recovered by Us.
15.3 Early returns There are no refunds for Vehicles returned earlier than the agreed term on the Rental Contract.15.4 Late returns You must,at or before the expiry of the Rental Period, deliver the Vehicle to the agreed rental location, or obtain Our consent to the continuation ofthehire.ALateReturnfeeofAUD$75.00 perdayinadditiontothedailyrentalcharges and liabilityreductionfee (ifapplicable),willbe chargedtoYourcreditcardifYoufailtoreturn theVehicleon thedateand by thetimeshown on the Rental Contract, or an alternative return date and time as agreed with Us.

16 Amendment and Cancellation Charges
16.1 We reserve the right to chargeYouaAUD $50.00 Amendment Fee for all amendments after abookingdeposithasbeen paidora confirmation has been issued.
16.2 Booking amendments may result in the rate booked being re-calculated at the rate applicable on the date of amendment.
16.3 An amendment of the booking dates or Vehicle type after a booking has been confirmed may be treated as a cancellation and the appropriate fees will apply.
16.4 Cancellations must be notified by email to Us at reservations@letsgomotorhomes.com
16.5 The following CANCELLATION FEES apply to any booking cancellation after confirmation of booking or payment of deposit: (a) cancellation more than 60 days prior to pick up: No fee applicable (b) cancellationfrom60to30dayspriorto pick up:AUD $100 fee will apply (c) cancellationfrom29to14dayspriorto pick up: AUD $350 fee will apply (d) cancellation from 13 to 1 days prior to pick up:AUD$500feeor50%oftheTotalRental (whichever is greater) will apply (e) cancellation on the day of pick up or a No Show: 100% of the Total Rental will apply, including any applicable One Way Fees.
16.6 If booking travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. 16.7 Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused days of the rental.
16.8 Where We are unable to provide services because of circumstances beyond Our control, a credit will be provided to You to the value of any non-refundable cancellation fees or unused rental charges,and a reasonable service fee may be requested to cover any administration costs.All Parties acknowledge and agree that this does not constitute impossibility of performance or frustration of this Contract. Creditswillbevalidfor24monthsfromthedate it is advised that Your rental cannot be fulfilled as originally booked,or as separately agreed with Us in special circumstances.
16.9 For the purpose of clause
16.8, examples of circumstances that may be beyond Our control include: a natural disaster such as an earthquake, tsunami, volcanic eruption or wild fire,aweatherevent,strike,terroristattack, publichealthevent, epidemicorpandemic, governmental, regional or local authority restriction or ban, change in law.

17 Repairs
17.1 If the Vehicle requires any repairs or tyre replacement You must contact Us immediately and seek authorisation prior to any repair work proceeding. You must not arrange or under take any repairs with out Our authority except to the extent that repairs are necessary to prevent further damage to the Vehicle or to other property
17.2 We may reimburse You for expenses reasonably incurred in rectifying any authorised problems on presentation of the original tax invoice and receipts.
17.3 We will not accept responsibility for any out of pocket expenses in the case of a breakdown or time lost for repairs.

18 Breakdown Service
18.1 We may provide You with a Vehicle that is of acceptable quality and in good working conditionbutbreakdownsdooccur.
18.2 A national 24 hour 7 days per week, emergency roadsideassistance service isincludedforall inherent mechanical faults related to the Vehicle.
18.3 If a Vehicle requires repair or replacement, the decision to supply another Vehicle to You is at Our sole discretion. 18.4 Subject to the Australian Consumer Law, We are not responsible for: (a) flights You have missed; (b) holiday plans that are disrupted; (c) loss of enjoyment;or (d) consequential or economic loss. We strongly recommend that You take out personal Travel Insurance for extra cover and peace of mind.

19 Traffic, parking and toll way fines, infringements and penalties
19.1 All penalties, fines and infringements related to traffic, toll and/or parking offences are Your responsibility.
19.2 WereservetherighttochargeYourcredit card for any traffic/toll and/or parking offence infringement fees incurred including any administrative fees whilst the Vehicle is rented by You.
19.3 Weundertake,intheeventthatWereceive notice of parking, toll and traffic offences incurred by You to make all reasonable attempts tocontactYouinrelation tothenotices and to provide the necessary information to the relevant issuing authority for such notices to be directed to You.
19.4 You undertake to advise Us upon return of the Vehicle if You are aware of any pending fines/ toll usage or parking infringements.
19.5 AAUD$65.00 administration cost for processing each speeding and parking fine applies.
19.6 A AUD $30.00 administration cost for processing each toll way fine applies, plus the cost of the toll.
19.7 We offer the option of purchasing an Australia wide toll pass prior to departure, allowing unlimited toll usage for the duration of the rental and We strongly recommend You purchase that option.

20 Liability Deposit
20.1 A Liability Deposit must be lodged on the day of departure by Visa Card or MasterCard only (cashor cheque orEFTnotaccepted).
20.2 The Liability Deposits are; (a) BRONZE PACKAGE Option: $5,000.00 payable by credit card; (b) SILVER PACKAGE Option: $2,500.00 payable by credit card; (c) PLATINUM PACKAGEOption: $750.00 ($350 for Fplatinum plus) payable by credit card
20.3 The Liability Deposit is fully refundable to You provided: (a) all amounts due to Us under the Rental Contract have been paid, including toll road charges and refuelling costs; (b) the Vehicle has been returned to the Rental Locationatthe dateand timesetinthe Rental Contract; (c) there is no Damage or Third Party Loss or missing items; (d) the exterior and interior of the Vehicle are clean; and (e) therehasnotbeenaMajorBreachofthe Rental Contract. 21 Vehicle Damage–LiabilityReduction Options There are4 (four)Liability Reduction Options available: • Platinum Plus Package; • Platinum Package; • Silver Package; • Bronze Package. These Liability Reduction Options are an additional cost to all quoted rental rates and We reserve the right to restrict the availability of PLATINUM (plus & standard) and SILVER PACKAGE options in certain areas due to adverse road or weather conditions. Bronze Package (a) Bronze package is included in the daily rental rate; (b) Subject to these Terms and Conditions, Your maximum liability in the event of an Accident or theft is AUD $5,000.00; (c) Cover for windscreen or tyre damage is excluded under this option; (d) Cover for awning and window damage is excluded; (e) Cover for Overhead Damage and Underbody Damage is excluded under this option; (f) The Damage Cover Exclusions in clause 23 apply.

Silver Package
(g) Cost–all vehicles=AUD$30.00per day (h) Subject to these Terms and Conditions, Your maximum liability in the event of an Accident or theft is AUD $2,500.00; (i) Cover for awning and window damage is excluded; (j) Cover for windscreen or tyre damage is excluded undert his option; (k) Cover for Overhead Damage and Underbody Damageis excludedunderthisoption; (l) TheDamage CoverExclusions inclause 23 apply.

Platinum Package (m) Cost–all vehicles=AUD$68.00per day. (Platinum package daily rate is $119 for 7,8 and 9 day long bookings). (n) Subject to these Terms and Conditions this package reduces liability in the event of an Accidentorthefttoamaximumof$750.00 and includes 1x Tyre replacement; (o) CoverforSingleVehicle Rolloveris included under this option; (p) Cover for Overhead Damage and Underbody Damage is not included under this option; (q) Cover for awning and window damage is excluded; (r) TheDamage CoverExclusions inclause 23 apply. Platinum Plus Package (s) Cost–all vehicles=AUD$78.00per day. (Platinum package is not available for 7,8 and 9 day long bookings). (t) Subject to these Terms and Conditions this package reduces liability in the event of an Accidentorthefttoamaximumof$350.00 and includes 1x Tyre replacement; (u) CoverforSingleVehicle Rolloveris included under this option; (v) Cover for Overhead Damage and Underbody Damage is not included under this option; (w) Cover for awning and window damage is excluded(windscreen cover can be added for an extra $25 per day with this package). (x) The Damage Cover Exclusions in clause 23 apply.

22 Vehicle Damage
22.1 Subject to these Terms and Conditions, if You or any Authorised Driver has an Accident or if the Vehicle is stolen We will indemnify You for the theft, any Damage or Third Party Loss but for each Accident or theft You must pay up to the Damage Excess according to the Liability Reduction Option You have chosen and which is shown on the Rental Contract, unless We agree that: (a) You were not at fault; and (b) the other party was insured and their insurance company accepts liability.
22.2 The Damage Excess payable under clause 22.1 will be deducted from the Liability Deposit: (a) for single vehicle Accidents, after a repairer’s estimate or tax invoice verifying the amount charged for Damage has been sent to You; (b) if the Vehicle has been stolen, after We have made reasonable enquiries and in Our opinion it is unlikely the Vehicle will be recovered; and (c) for Accidents in which there is also Third Party Loss,after: (i) a reasonable estimate of the Third Party Loss has been made; (ii) a repairer’s estimate or tax invoice verifying the amount charged for Damage has been obtained; and (iii) all documents verifying the Third Party Loss and Damage have been sent to You. Unless You have expressly authorised the charge at an earlier time.

23 Damage Cover Exclusions
23.1 There is no Damage Cover,and You and any Authorised Driver are liable for: (a) Damage or Third Party Loss arising from: (i) a Major Breach of the Rental Contract; or (ii) the use of the Vehicle by any driver who is not an Authorised Driver or who is less than 21 years of age; (b) Damage caused by immersion of the Vehicle in water; (c) broken, cracked or chipped windscreens (subjecttothelimitinclause21(n)); (d) Damage to the tyres (except for PLATINUM PACKAGES and subject to the limit in clause 21(n)); (e) Damage to the Vehicle’s interior (except for fair wear and tear); (f) Damage caused and any recovery costs if the Vehicle becomes bogged or stranded caused by driver error; and (g) Damage caused by the incorrect fuel type being used. Fuel receipts may be requested. (h) Damage to awning caused due to user negligence (use in rain/hail/windy conditions). Replacement cost for awning can be up to $3000.00 (i) Damage done to the slide-out bed in Royale motorhomes due to user negligence (bed needs to be in raised position when sliding in/out. A repair cost of $2500.00 is applicable, if damaged). Damage to blinds in 6-Berth Royale motorhomes (replacement cost of $1000.00 for front blinds and $300.00 each for side blinds is applicable

These Terms and Conditions apply to any Agreement between Elements World Limited and the Hirer whose name and address appear in the Rental Agreement. 

Elements World and the Hirer agree as follows:

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1. CONSUMER RIGHTS STATEMENT

All of the Hirer’s rights set out in this Agreement are in addition to your rights as a consumer pursuant to applicable consumer protection laws, including the New Zealand consumer law. Such rights are not excluded, restricted or modified by operation of this Agreement. The Hirer may find out more about the Hirer’s rights from consumer organizations and bodies including New Zealand Consumer Affairs. Please contact us if you have any questions about these terms and conditions. 

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1. DEFINITIONS

In this Agreement, unless the context clearly indicates otherwise:

‘Agreement’ means any Confirmation and/or the Rental Agreement;

‘Bond’ means the amount paid by the Hirer on pick-up of the Vehicle to cover any liability or other amounts owed by the Hirer under this Agreement;

‘Collection Point’ means the collection point for the Vehicle specified in the Confirmation and/or Rental Agreement;

‘Confirmation’ means the confirmation of the Hirer’s booking from Elements confirming Vehicle type, Fee, Bond, Term of Hire, Start Date, Return Date, Collection Point and Return Location;

‘Credit Card’ means a credit card or debit card

‘Insurance Options’ means the excess reduction covered described in clause 9 which only applies if it is specified in the Rental Agreement;

‘Fee’ means daily rental costs and any additional fees as agreed;

‘Hirer’ means the person or persons nominated as the customer/hirer/Authorised Driver and any person whose credit card is presented for payment of the Hirer’s charges;

‘Elements’ means Elements World Limited;

‘Rental Agreement’ means the document entitled Rental Agreement which has been signed for and on behalf of the Hirer and the Terms and Conditions;

‘Return Location’ in respect of the Vehicle, means the return location specified in the Confirmation and/or Rental Agreement;

‘Terms and Conditions’ means the terms and conditions set out in this document; and 

‘Vehicle’ means the Vehicle hired by the Hirer and includes tyres, tools, accessories, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle that may be provided. 

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1. RENTAL DURATION

a) The term of hire (‘Term of Hire’) in respect of the Vehicle shall commence at the time and date specified in the Rental Agreement (‘Start Date’) and cease at the time and date specified in the Rental Agreement (‘Return Date’). Campervan charges are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the Start Date is counted as day one of the rental, regardless of pick-up time. The Return Date is counted as the final day of the rental regardless of drop off time.

b) Minimum rental periods are subject to change, and any such change will be notified to the Hirer prior to Confirmation and once a Confirmation has been received by the Hirer, Elements may not alter the minimum rental period for that booking.

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1. RATES, AMENDMENTS AND CANCELLATION CONDITIONS

a) The Agreement and the rates and conditions quoted in our website, brochures and/or documentation are subject to change without notice. However, (subject to changes in legislation or system generated errors) Elements will not alter this Agreement or the rates or conditions applicable to the Hirer’s rental once the Hirer has received Confirmation, unless the booking is amended at the Hirer’s request. 

b) All amendments to a booking are subject to availability and approval by Elements. If a reservation, Return Location, category or Vehicle type, Collection Point, Start Date or Return Date is amended prior to collection by the Hirer, the applicable rate for the Vehicle may in the absolute discretion of Elements be re-calculated to the new rate applicable at time of amendment, the Hirer will be advised of any change in rate at the time. Rate recalculations are based on the rate at the time of reservation or the new rate at the time of amendment. 

c) All changes to a booking, including extensions to the Return Date, are subject to availability and approval by Elements and must be requested through Elements at least 48 hours prior to the Return Date or any agreed extension thereof. In the event of any unauthorised extension to the Return Date, the Hirer shall pay the current daily rental rate for each day until the Vehicle is returned and an additional late return fee of such amount Elements nominates as its reasonable costs in connection with such unauthorised extension being not more than $1,000. In the event of any unauthorised change to the Return Location, the Hirer shall pay a relocation fee as determined by Elements acting reasonably but in any event not in excess of $1,500. 

d) A 10% deposit is required at the time of booking and/or following any amendment in order to receive a Confirmation. 

e) If the booking is cancelled up to 60 days prior to the Start Date, a full refund of the deposit will be made (not including any credit card administration fee). If a booking is cancelled between 25-60 days prior to the Start Date, 10% of the booking value is chargeable as a cancellation fee. If the booking is cancelled 7-24 days prior to the Start Date, 30% of the booking value is chargeable as a cancellation fee. If the booking is cancelled 1-6 days prior to the Start Date, 50% of the booking value is chargeable as a cancellation fee. If the booking is cancelled within 24 hours of departure or the Hirer does not collect the Vehicle from the Collection Point, then 100% of the gross rental is chargeable. 

f) If you change the pick-up date within the cancellation time frames in (e) above and then you cancel the amended booking; the original cancellation fee will apply.

g) If COVID-19 restrictions prevent you from collecting your Elements rental, you will receive a 100% credit of any amount paid towards a future booking.

h) Credit must be used for travel within one year from the original pick-up date and must be booked under the same name as the original booking. New bookings/changes are subject to availability, new daily rate and booking conditions at the time of booking apply. Credit is non-transferable and new booking must be under the main hire’s name.

5. PERSONS WHO MAY DRIVE THE VEHICLE

a) The Vehicle may only be hired and driven by the persons specified as an authorised driver in the Rental Agreement, and only if: they hold a current and full driver’s licence appropriate for the Vehicle in English, which must be presented to Elements at time of collection of the Vehicle (‘Authorised Driver’). Only persons 18 years and over may be an Authorised Driver in respect of a Vehicle. If the Licence of an Authorised Driver is not in English, it must be accompanied by an accurate English translation of the whole licence including any conditions. The translation must be provided by an NZ Transport Agency approved translator, diplomatic representative at a high commission, embassy or consulate or authority that issued the licence. Such translation must be provided to Elements prior to collecting the Vehicle. An International driver licence or permit must always be accompanied by an original and current driver licence.

b)) Please note a NZ restricted licence and Australian Green P licence will be accepted. However, if the Authorised Driver’s licence has any restrictions or conditions imposed on or in connection with that licence, the Authorised Driver shall ensure that such conditions are complied with and the Authorised Driver is aware that any Excess Reduction Cover may be voided and this agreement may be terminated if such restrictions or conditions are not adhered to. A Learner’s licence or comparable will not be accepted. 

c) Once the Vehicle has been collected, if any additional persons wish to drive the Vehicle, they must call Elements to get Elements’ prior approval ad they must comply with clauses (a) and (b) above. 

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6. HIRER’S OBLIGATIONS

a) The Hirer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full bottle of gas (if applicable). The Hirer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable, and subject to any pre-purchase fuel and/or pre-purchase gas option being taken), on the Return Date at the time and at the Return Point set out in the Rental Agreement. 

b) The Hirer must ensure that all the reasonable care is taken in handling and parking the Vehicle and that it is left securely locked when not in use.

c) The Hirer must ensure that the recommended levels are maintained with respect to the water in the radiator and battery, the oil and the tyre pressures of the Vehicle. 

d) Smoking and/or animals (excluding registered guide or assistance dogs) are not permitted in the Vehicle at any time. If this condition is breached, the Hirer must pay to Elements a cleaning fee determined by Elements in its reasonable opinion and being not more than $250. 

e) The Hirer must ensure that all Authorised Drivers comply with and all Authorised Drivers are aware they are bound by this Agreement.

f) All authorised Drivers must carry their driver’s licence with them when driving the Vehicle.

g) In the event of any damage to or accident involving the vehicle during the Term of Hire, the Hirer must notify Elements of the full circumstances of the damage as soon as practicable (being not more than 24 hours) from the time the Hirer has knowledge of the damage. 

h) If there is an equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify Elements as soon as practicable, and in any event within 24 hours, from the time the Hirer has knowledge of the defect or failure so as to give Elements the opportunity to rectify the problem during the Term of Hire and ensure the problem does not escalate. Elements does not accept liability for any claims submitted after this period.

i) The Hirer must ensure that a copy of this Agreement is kept in the Vehicle throughout the Term of Hire and produced without delay for inspection on demand by an enforcement officer. 

j) The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the Hirer’s responsibility to ensure the child restraint is installed correctly not Elements’. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of the Vehicles. 

k) It is the Hirer’s responsibility to be aware of and act in compliance with all the New Zealand Transport Agency rules and regulations. 

l) The Hirer shall not use or permit the Vehicle to be used for the transport of passengers for hire or reward.

m) The Hirer shall not:

(ii) Sublet or hire the Vehicle out to any other person;

(iii) Permit the vehicle to be operated outside the Hirer’s authority;

(iv) Operate the Vehicle, or allow it to be operated under any influence of alcohol or illegal drugs;

(v) Operate the vehicle, or permit it to be operated in any race, speed test, rally or contest;

(vi) Operate the Vehicle or permit it to be operated in breach of the Act, Transport Act 1962, Land Transport (Road User) Rule 2004 or any other Act, regulations or bylaws including New Zealand Transport Agency rules relating to road traffic;

(vii) Operate the Vehicle or permit it to be operated for the transport of more than the number of passengers or more than the gross vehicle mass specified in the certificate of loading for the Vehicle;

(viii) Drive or permit the Vehicle to be driven by any other person that is not the holder of a current driver’s licence appropriate for the Vehicle;

or

(ix) Use the Vehicle for the purpose of a courier or delivery service.

n) The Hirer must ensure that no persons interfere with the odometer or speedometer, or (except in an emergency) any part of the engine, transmission, and braking and/or suspension systems of the Vehicle.

o) The Hirer confirms that all information supplied by them to Elements in connection with this Agreement is true and accurate and the Hirer will immediately notify Elements of any change to the information. 

p) The primary concern of Elements if the well-being of the Hirer and the occupants of the Vehicle and, for safety purposes, Elements reserves the right at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of hire period. Elements will advise you on pick up of any travel restrictions known at that time. 

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7. PAYMENT BY HIRER

a) Prior to collection of the Vehicle, the Hirer must pay Elements in full the fees (‘Fees’), excess amount/bond (‘Bond’) and any other amounts specified in the Rental Agreement and present a credit card in the Hirer’s name that is acceptable to Elements for payment of such amounts. Subject to the terms and conditions of this Agreement, the Hirer agrees to pay on demand any additional fees and costs that are incurred by the Hirer or are payable by Elements in connection with the hire of the Vehicle by the Hirer including parking charges and fines, toll road charges and fines, camping charges and fines, speeding and other traffic offence fines, late return fees, relocation fees, and cleaning fees. In addition, the Hirer authorises Elements to debit the Hirer’s credit card for those additional costs which become apparent following the Term of Hire. 

b) The Hirer must pay for all petrol or diesel (but not oil) used in the Vehicle during the Term of Hire.

c) The following credit cards are acceptable: Visa & MasterCard. A credit card surcharge fee of 2.5% applies for the use of visa and mastercard credit cards for payment and Bond purposes. The credit card administration fee will not be refunded if the Hirer cancels the booking. 

d) Some banks and credit card providers may impose fees for certain transactions, including currency conversation fees. Any fees and other charges which may be charged to the Hirer or the Hirer’s bank or credit card provider will be the Hirer’s sole responsibility, and for the avoidance of doubt, are not included in any rate or sum provided by Elements. 

e) The Hirer accepts the risk of any currency exchange rate fluctuations (including in relation to refunds and return of Bonds) and accepts that Elements has no control over any currency conversion rates or fees.

f) If a credit card is presented as payment, the credit card holder is jointly and severally liable as a Hirer. The Hirer agrees that:

(i) Elements shall be entitled to retain the Hirer’s credit card details in accordance with the Payment Card Industry – Data Security Standard and to take any action to recover from the Hirer’s credit card all amounts due by the Hirer pursuant to this Agreement, including any amounts due in respect of damage to the Vehicle or property of a third party and all other additional charges as set out in this Agreement and as listed in this document; and

(ii) Elements may process credit card charges relating to the Rental Agreement up to 6 months after the Term of Hire.

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8. HIRER’S LIABILITY

a) If multiple persons are described as the Hirer in the Rental Agreement, each person is jointly and severally responsible for all fees, charges, and other obligations pursuant to this Agreement.

b) Subject to clause 8(e), The Hirer is liable to Elements for and shall indemnify Elements against:

(i) any loss of, or damage to, the Vehicle (including any accessories);

(ii) any consequential damage, loss, or costs incurred by Elements, including salvage costs, loss of ability to re-hire and loss of revenue; and

(iii) any loss of, or damage to Vehicles arising from the use or misuse of the Vehicle by the Hirer, any Authorised Drivers, person whom the Hirer or passengers in the Vehicle during the Term of Hire, to the extent that such loss, damage or costs have been caused by or contributed to by the Hirer, any Authorised Driver, any person he Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, provided that the Hirer’s liability may be reduced to the amount of the relevant Excess Reduction Cover in respect of an incident subject to the terms and conditions of this Agreement. 

c) Subject to clause 8(e), the Hirer agrees to release and shall indemnify Elements from and against all actions, claims, demands, losses, damages, costs, expenses, harm or other misadventure which the Hirer may suffer or incur or become liable for as a result of any use of the Vehicle in breach of this Agreement, any reckless or negligent act, error or omission of the Hirer, any Authorised Driver, invitee of the Hirer or passenger in the Vehicle or any misuse of the Vehicle by the Hirer during the Term of Hire. 

d) Notwithstanding any provision in this Agreement to the contrary, the Hirer is not liable to Elements for any loss to the extent that is it caused by us (for example, through our negligence or breach of contract). 

e) This clause 8 will survive termination of this Agreement. 

9. INSURANCE OPTIONS

a) The Hirer may choose the No Worries or Risky Business for excess reduction cover coverage of the Vehicle. The Bond payable in respect of the Vehicle or any incident shall be in accordance with the excess reduction package option selected by the Hirer at the time of Collection and specified in the Rental Agreement, being either of the “No Worries” ($0 Bond) or “Risky Business” ($5,000 or $7,500 bond) options, and the excess applicable to such option will apply together with the appropriate rate of payment.

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10. INSURANCE COVERAGE

All Insurance Coverage Options are subject to the provisions and exclusions set out below:

a) The Hirer may purchase and pay the daily rental rate for one of the Insurance Options to reduce the Standard Excess payable by the Hirer under Elements’ cover (‘Insurance options’). 

b) Subject to clause 11, the Hirer’s liability is covered by the relevant insurance options selected up to a maximum of $2,000,000. 

c) The Hirer’s liability for damage applies in respect of each separate accident, incident or new damage, not each rental. 

d) This clause 10 does not apply if the Hirer rejects Excess Reduction Cover. If the Hirer elects not to use Insurance Options, the excess payable by the Hirer is the Standard (Risky Business) Excess as per the Rental Agreement and is payable for each and every event involving the Vehicle. 

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11. INSURANCE EXCLUSIONS

Insurance Options do not apply in the following events or in respect of the following fees, damages, expenses and/or costs and the Hirer will be fully liable for all fees, damages, expenses and/or costs as specified and/or which are associated with the relevant event: 

a) The driver of the Vehicle is under the influence of alcohol or any drug that affects their ability to drive the Vehicle. 

b) The Vehicle is in an unsafe or un-roadworthy condition that arose during the Term of Hire and such condition has caused or contributed to the damage or loss, and the Hirer or driver of the Vehicle was aware or ought to have been aware of the unsafe or un-roadworthy condition of the Vehicle. 

c) The Vehicle is driven by any person not identified as an Authorised Driver in the Rental Agreement. 

d) The Vehicle is damaged as a result of submersion in water, including as a result of crossing creeks, rivers, flooded fords, salt water or on beaches, driving through low plain flooded areas or if there was a reasonably foreseeable risk of the Vehicle’s submersion in water (for example, while parked in a below ground parking garage). 

e) The Vehicle is used in any off road conditions. Off road conditions include: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognised commercial campgrounds. 

f) The Vehicle is driven when a warning light appears or where the coolant temperature gauge enters a red zone (High). 

g) The use of roof racks and snow chains on the Vehicle where such roof racks or snow chains have not been hired through Elements. 

h) The Vehicle including its accessories and spare parts is damaged as a result of incorrect fitting or use of snow chains or ski/snowboard racks, roof racks or bicycle racks 

i) The Vehicle is driven on a road or ski resort access road without snow chains when snow chains are required to be fitted by the relevant local authority, Transit New Zealand, NZ Police or the relevant ski resort 

j) The costs to replace keys which have been lost, broken or damaged, the cost of retrieval of keys which have been locked inside a Vehicle. 

k) All costs as a result of breakages, loss, theft or defacement of the Vehicle’s interior and accessories caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle. 

l) RISK-BUSINESS insurance option does not cover any theft or attempted theft of the Vehicle or its contents resulting in damage where reasonable precautions were not taken to protect against that theft or attempted theft. 

m) Elements recommends the Hirer does not leave valuables in the Vehicle and Elements strongly recommends that the Hirer ensures they take out the highest level of travel insurance as there is no cover for loss of or damage to personal belongings. 

n) All damage and costs caused by or in connection with reckless conduct or wilful misconduct of the Hirer or an Authorised Driver
or any invitee of the Hirer or passenger in the Vehicle. For example, Insurance Options do not apply in connection with any incidents involving sitting or standing on the bonnet, boot or roof of the Vehicle or propelling an object from the Vehicle. 

o) If the Vehicle is wilfully or recklessly damaged or is lost as the result of the wilful or reckless actions of the Hirer or an Authorised Driver
or any invitee of the Hirer or passenger in the Vehicle (Note: wilful or reckless damage includes fire, any punctures or damage to tyres or rims caused by or contributed to by the Hirer, any Authorised Driver, any person the Hirer permits or allows to drive the Vehicle, any invitee of the Hirer or any passenger in the Vehicle, burning out a clutch and any damage arising from using the Vehicle to propel any other vehicle). 

p) Except where Elements is in breach of this Agreement, the costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in this clause 11. 

q) Any costs associated with the incorrect use of fuel or the use of: (a) fuel (fuel being diesel or petrol); (b) the use of Bio-Diesel which should not be used; or (c) water; or (d) other contamination of fuel or water of the Vehicle. 

r) The cost to retrieve or recover a Vehicle back to road level, which may include, but is not limited to a Vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway. 

t) The Vehicle is operated in any race, speed test, rally or contest or the Vehicle is used for the purpose of reward (for example, as a taxi or courier vehicle) or the Vehicles is used in any driver license test. 

u) The Vehicle is driven by any person who at the time when that person drives the Vehicle is disqualified from holding or has never held a driver’s licence appropriate for that Vehicle or such person is not legally entitled to drive the Vehicle in New Zealand. 

v) The Vehicle is operated on any of the following roads: Ninety Mile Beach (Northland), Ball Hutt Road (Mt Cook) or Skippers Road (Queenstown). 

w) The Vehicle is operated outside the Term of Hire or any agreed extension of that term. 

x) If a driver of the Vehicle is convicted of any driving offence under New Zealand law where the Vehicle, property or any other vehicle is damaged in circumstances which are illegal in New Zealand. 

y) It is agreed between Elements and the Hirer that section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constitutes a contract of insurance. 

z) If the Vehicle is loaded or is being loaded in excess of the manufacturer’s specifications. 

12. BOND 

a) The Hirer authorises Elements to deduct from the Bond any amounts due by the Hirer to Elements arising as a result of this Agreement, including the amount of any damage, the charges as set out in this Agreement, and as listed in this document. Elements will give the Hirer notice of the deduction of such amount by contacting them at the email address specified in the Rental Agreement.

b) Elements reserves the right to retain all or part of the Bond for such period as Elements may determine (acting responsibly) after the Term of Hire to cover the cost of un-notified damage, infringements, or damage to third parties or their property. Once a refund is processed by Elements, it may take five or more business days for the funds to become available. 

c) In the event of an insurance claim, to allow Elements to determine who is at fault, the Bond may be retained by Elements irrespective of who is at fault and such amount must be paid to Elements (if not already held by Elements) at the time the accident report is completed and not at the expiry of the Term of Hire. The Bond will be refunded only if Elements is successful in recovering the complete cost of damages from the third party. If Elements is not successful in recovering the complete cost of the damages from the third party, Elements may retain all or part of the Bond being in respect of such amount of damages that Elements was not able to recover from the third party provided that Elements shall not be entitled to retain any amounts to the extent that any damages have been caused by or contributed to by a breach of this agreement or the negligent act, error or omission of Elements or any of its officers, employees, or agents. The Hirer acknowledges that third party claims can take many months to resolve. 

d) As insurance is not compulsory in New Zealand, there is no guarantee that these damages will be recovered, therefore were a third party causes damage, the Hirer is liable for damages as specified in their Rental Agreement and if Elements is not able to recover from the third party the amount of damages the Bond may not be refunded to the Hirer. 

e) In the event of a replacement Vehicle dispatched due to an accident, the applicable Bond will be twice that of the Bond for the original Vehicle.

f) In the event that a replacement Vehicle is given due to an accident, any Insurance Cover taken is not transferable to the replacement Vehicle. 

g) For the purposes of this clause 12, ‘damage’ includes any and all damage to third party property (including vehicle(s), damage to the Vehicle including tyres, towing and recovery costs, theft, fire, break-in, vandalism costs, and the cost of the daily rental rate for the Vehicle for the period the Vehicle is unavailable for hire by Elements due to repair. 

h) Where the Vehicle has been returned during or outside office hours and the Vehicle has undiscovered damage to the body that has not been reported or is not covered by the Hirer’s chosen insurance cover, the Hirer will be contacted summarising the cost of repairs and charged for such repairs. 

​

13. ELEMENTS’ LIABILITY AND OBLIGATIONS

a) Elements shall hire the Vehicle and supply any services pursuant to this Agreement:

(i) only on the terms and conditions explicitly set out in this Agreement; and

(ii) subject to non-excludable rights under consumer protection laws.

b) Except as set out in the paragraphs below, Elements accepts its liability to you for breach of contract or negligence under the principles applied by the courts and for breach of any non-excludable rights under consumer protection laws. 

c) As the hire of the Vehicle and any services Elements may provide pursuant to this Agreement is provided to the Hirer for the primary purpose of personal, domestic or household use, Elements does not accept liability to the Hirer for losses that result from the use of Vehicle or any of Elements’ services in connection with the conduct of a business. However, we will accept that liability if it cannot be excluded under any legislation. If that liability cannot be excluded but can be limited under any legislation, Elements limits its liability to resupplying, repairing or replacing the Vehicle or services (or payment of the cost of resupply, repair or replacement) where it is fair and reasonable to do so. 

d) Elements is not liable for any loss to the extent that it is caused by the Hirer (for example, through the Hirer’s negligence or breach of contract and/or the occurrence of any of the events in clause 11). 

e) Elements is not liable for any loss to the extent that it results from the Hirer’s failure to take reasonable steps to avoid or minimise the Hirer’s loss.

f) Elements is not liable for any loss caused by Elements failing to comply with its obligations in relation to the hire of the Vehicle or provision of any services where such loss is caused by events outside its reasonable control (such as a failure in equipment that is not owned or operated by us, an industrial strike or an act of nature).

g) The liability Elements accepts to the Hirer under this clause 13 includes liability for our agents according to the principles of vicarious liability at common law.

h) This clause 13 will survive termination of this Agreement. 

​

14. ADDITIONAL HIRE COSTS

a) There is no extra driver fee.

b) Subject to approval by Elements, one-way rentals are available between all branch locations. A one-way fee may apply and will be quoted at the time of booking 

c) Baby seats, roof racks and snow chains can be requested at the time of reservation at a cost of $40 each per rental. All items are subject to availability. 

d) When returning Vehicles after hours please note that Vehicles must be returned to the branches, not the airport terminal car parks. The Vehicle also remains the responsibility of the Hirer until such time as Elements takes back possession of the Vehicle during standard operational hours. 

e) A Diesel Road User Tax applies to all diesel vehicles in New Zealand. The tax will be calculated and charged upon return of the Vehicle
hire based on the kilometres travelled during the hire. The cost can
be obtained from the Reservations or branch team members. Elements reserves the right to amend the Diesel Road User Tax upon Government intervention. 

g) After Hours pickups are available on request only. For all After Hours pickups a Rental Agreement (including copies of all drivers’ licences) must be completed and returned to Elements at least 48 hours prior to travel. 

f) GPS – (SATELLITE NAVIGATION UNIT) / Skoot 

(i) The Hirer will return the GPS/Skoot device and is liable for misplacing or damaging the GPS unit, Skoot device, mount, charger and carry case to a maximum charge of $700. 

(ii) Elements is not responsible for any harm, damage, loss, theft, or misadventure that occurs as a result of the use or misuse of the GPS unit/ Skoot device 

(iii) The Hirer agrees to follow all safety and usage guidelines provided by the device and/or Elements. 

​

15. TOLL NOTICES AND INFRINGEMENT FEES

a)) The Hirer is liable for all infringement notices received in respect of offences committed during the Term of Hire, including in connection with any fines or charges for traffic offences and speeding offences, any failure to comply with directions given by a traffic signal, any toll offences, any parking offences and freedom camping offences. 

b) In the event that Elements received notice of an infringement and/or fine, Elements may (in its absolute discretion) itself, or Elements may engage a subcontractor to, either:

(i) transfer that infringement and/or fine into the Hirer’s name and charge the Hirer an administration fee for each infringement incurred of $15 for costs associated with the process; or

(ii) Debit the Hirer’s credit card for the amount of the infringement and/or fine the charge the Hirer and administration fee for each infringement or fine processed at a rate of $15 per infringement or fine being in respect of costs associated with the process. 

c) The Hirer is hereby notified that, if Elements (itself or by its appointed subcontractor) proposes to debit the Hirer’s credit card for infringement and/or fine:

(i) Elements will send (or have sent) to the Hirer, including email to the address specified in the Rental Agreement, a copy of the relevant infringement or fine notice and any reminder notice as soon as practicable after it is received by Elements;

(ii) The Hirer may have the right to challenge, query or object to the alleged offence to the authority that issues the infringement notice or a court (details of the relevant process should be provided on any infringement notice or fine);

(iii) The Hirer may have the right to seek a court hearing (within such time as specified on the notice of infringement or fine); and

(iv) The Hirer has the right to dispute the matter with the credit card issuer.

​

16. MECHANICAL REPAIRS, ACCIDENTS AND EQUIPMENT FAILURE

a) If there is an accident, equipment defect or mechanical failure of the Vehicle during the Term of Hire, the Hirer must notify Elements as soon as practicable and in any event within 24 hours from the time the Hirer has knowledge of the defect or failure in order to give Elements the opportunity to rectify the problem during the Term of Hire. Please contact Elements by telephone at 0800 000 985. 

b) Elements reserves the right not to accept liability for any claims submitted after the period specified in clause 16(a) unless the Hirer is able to give a reasonable explanation (in the absolute discretion of Elements) as to the failure to provide notice within such period. 

c) All vehicles are registered with the Automobile Association (AA), providing 24-hour roadside assistance. Please contact AA Toll-Free at 0800 734 543.

This service covers all Mechanical and Non-Mechanical breakdowns. All Mechanical breakdowns are covered by Elements relevant to AA’s Roadside Assistance programme and includes the following:

Engine faults

Electrical faults

Cooling system

Vehicle recovery

All Non-Mechanical breakdowns are subject to the relevant call out fees being charged by the AA directly to the Hirer and are not covered by the insurance options and include but are not limited to the following:

Out of fuel / incorrect fuelling of the Vehicle

Wheels and tyres

Keys being lost, broken or locked inside the Vehicle

Flat batteries

A breakdown as a result of damage caused in an accident, including salvage

The AA service operates 24 hours, however, for mechanical repairs outside office hours (weekends and public holidays included), some delays may occur.

d) In the event of any accident or incident involving the Vehicle, the Hirer must:

(i) notify Elements of the full situation as soon as practicable and in any event within 24 hours from the time of the accident or incident;

(ii) notify the appropriate New Zealand Emergency Services (Police, Ambulance, Fire) by calling ‘111’ if the accident or incident involves an injury;

(iii) record full details of all parties, witnesses to, and vehicles involved in, the accident or incident;

(iv) prepare a written statement of the facts signed by all parties; and

(v) obtain a copy of any relevant Police report.

e) In the event of an accident or incident involving the Vehicle, the Hirer must not:

(i) make any admission of liability; or

(ii) arrange or undertake any repairs or salvage without Elements’ prior authority except to the extent that repairs or salvage are necessary to prevent further damage to the Vehicle and/or to other property.

f) The availability of a replacement Vehicle is not guaranteed and is subject to availability, Hirer’s location, accident liability and remaining hire duration.

g) Additional Hirer charges may be incurred including the following:

(i) if a replacement Vehicle is required as a result of an accident, the Hirer is responsible for making their own way to Elements;

(ii) the Hirer is responsible for the cost of transporting the Hirer and accompanying passengers away from the accident location;

(iii) Provided Elements has complied with clause 16(a), the Hirer must pay for any costs relating to delivery of a replacement Vehicle required as a result of any of the exclusions listed in clause 11. These costs apply irrespective of any Insurance Cover applicable to this Agreement.

(iv) In the event that a replacement vehicle is given due to an accident, any Insurance Cover is non-transferable to the replacement vehicle. 

h) Without limiting any other provision of this Agreement, in the event of an accident, breakdown or equipment failure, whether or not a replacement Vehicle is available or accessible to the Hirer, Elements will not be liable for any resulting accommodation or living expenses that are incurred, nor personal expenses for missed activities unless such accident, breakdown or equipment failure has been caused by or contributed to by a breach of this Agreement by or the negligent act, error or omission of Elements. 

i) Any mechanical or towing expenses required for the Vehicle must be authorised by Elements prior to the repairs or towing taking place or permitted in accordance with this clause, otherwise, Elements reserves the right to hold the Hirer liable for such costs.

j) No replacement Vehicle will be provided without receipt of a complete damage claim form where one is required by Elements. An additional Damage Administration fee of $60 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the Hirer elects to use Elements Insurance Cover or has made their own travel insurance arrangements.

k) If any compensation is approved by Elements due to an accident, breakdown or equipment failure, Elements by agreement may reimburse the Hirer the proportionate daily rental rate for the period during which the Vehicle could not be used for it intended purpose. Please note that daily Insurance Cover costs will not be included in any compensation. 

​

 17. RETURN OF THE VEHICLE

a) The Hirer shall at or before the expiry of the Term of Hire, deliver the Vehicle (including Vehicle keys) to the Return Location stated in the Rental Agreement, or, subject to these Terms and Conditions, obtain Elements’ consent to the amendment or extension of the hire. (Note: No refund is available to the Hirer is the Vehicle is returned earlier than the Return Date specified in the Rental Agreement).

b) In the event of any unauthorised extension to the Return Date, Elements reserves the right to charge the current daily rate for each day until the Vehicle is returned and an additional late return fee of up to $500. In the event of any unauthorised change to the Return Location, Elements reserves the right to charge an additional relocation fee of up to $1,500. 

c) Elements may charge the Hirer a cleaning fee of up to $250 if, in the reasonable opinion of Elements, the Vehicle is not returned in a clean and tidy condition.

d) Elements may charge the Hirer a fee of up to $500 for failure by the Hirer to empty the grey water from the Vehicle. 

e) Except where the Hirer has pre-purchased gas or fuel, failure to return the Vehicle with full tank will result in a $60 administration fee in addition to the cost of refilling the fuel. 

​

18. BREACH OF CONTRACT/TERMINATION

The Hirer agrees that Elements shall have the right to refuse any rental and/or terminate the hire and take immediate possession of the Vehicle, without notification to the Hirer, if:

(i)) the hirer fails to comply with any of the material terms and conditions of this Agreement, particularly clause 6 (Hirer’s Obligations);

(ii) the Hirer has obtained the Vehicle through fraud or misrepresentation

(iii) if the Vehicle is damage; or

(iv) in the reasonable opinion of Elements and/or the NZ Police the Authorised Driver(s) do not have sufficient skill or experience to operate the Vehicle in a safe manner or the safety of the passengers or the Vehicle is at risk.

In such event the Hirer will: (a) not be entitled to a refund of part of the rental charges; and (b) be responsible for the payment of any towing costs to return the Vehicle to the Return Location plus a fee to cover the reasonable costs of Elements in arranging the return of the Vehicle up to a maximum of $2,500. The termination of the hire under this clause 18 shall be without prejudice to the other rights of Elements or the Hirer under this Agreement or otherwise at law.

19. PPSR (Personal Property Securities Act 1999) 

a)) The following terms have their respective meanings in the Personal Property Securities Act 1999 – financing statement, interested person, register, proceeds, security agreement and security interest. 

b) The Hirer acknowledges that:

(i) by hiring the Vehicle from Elements, Elements has a security interest in the Vehicle (and any proceeds) and that this Agreement may constitute a security agreement;

(ii) any security interest arising under this Agreement attaches to the Vehicle when the Hirer obtains possession of the Vehicle and not at any other time; and

(iii) Elements may perfect its security interest by lodging a financing statement on the PPSA register.

c) Elements does not need to give you any notice under the PPSA (including a notice of a verification statement) unless the notice is required by the PPSA and that requirement cannot be excluded.

d) You must do anything reasonably required by Elements to enable Elements to register its security interest with the priority it requires, and to maintain the registration.

​

20. GENERAL PROVISIONS

a)) The Hirer acknowledges that Elements retains title to the Vehicle at all times. The Hirer must not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let or hire or otherwise part with or attempt to part with the possession of the Vehicle. 

b) Except as explicitly stated in this Agreement and the Consumer Guarantees Act 1993, Elements makes no warranties or other representations with respect to the Vehicle or services provided, and any implied warranties or representations are excluded. 

c) All charges and expenses payable by the Hirer under this Agreement are due on demand by Elements including any collection costs and reasonable legal fees incurred by Elements. 

d) The Hirer must not assign, transfer or novate this Agreement or any rights or obligations under this Agreement, without the prior written consent of Elements. The Hirer authorises Elements to sub-contract the provision of any of the services under this Agreement as Elements may require in its absolute discretion from time to time and at any time. 

e) If we waive any rights available to us under this agreement on one occasion, this does not mean that those rights will automatically be waived on any other occasion. 

f) This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, oral representations, warranties or agreement between the parties relating to the subject matter of this Agreement that have been relied on by the Hirer and Elements will have no liability to the Hirer under sections 9, 12AA, 13 or 14(1) of the Fair Trading Act 1986 if the Hirer hires the Vehicle in trade.

g) To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this Agreement clauses (or parts of those clauses as the case may be) which will continue in full force and effect.

h) In this Agreement, including and includes are not words of limitations.

i) The agreement does not create a relationship of principal and agent, joint venture, partnership or fiduciary relationship between the parties.

j) All references to “$” in this Agreement are to New Zealand dollars and include GST.

k) This Agreement is governed by New Zealand law.

​

21. PRIVACY

Elements will collect personal information about the Hirer as part of the rental process. Elements may not be able to perform this Agreement if all the information requested is not provided. Any information collected by Elements will be handled in accordance with the Elements Privacy Policy. The Hirer agrees Elements may collect, use and disclose the Hirer’s personal information (including but not limited to the location, usage and servicing of the Vehicle, your speed, distance travelled and locations visited) through GPS tracking and diagnostics and other electronic tools in accordance with the Elements Privacy Policy. Under the Privacy Act 1993, individuals have rights of access to, and correction of, their personal information. 

​

22. DISPUTE RESOLUTION

a) If you have a complain about your Elements experience or if you have any feedback, our staff will use reasonable endeavours to rectify the error or resolve the issue.

b) If your concerns are not resolved to your satisfaction you may make a complain to Elements in person, over the telephone, by email or by post. Elements will then refer the matter to our internal complaint handling process. 

c) Upon receipt of a Hirer’s complaint, Elements will acknowledge receipt of the complaint. Elements will try to resolve a Hirer’s complain at the time it is raised. However, if Elements needs to investigate a Hirer’s complaint further, Elements will investigate the matter and will aim to resolve the complaint or inform the Hirer what it is doing to resolve the complaint within 14 days of receipt of the complaint. 

d) The time Elements spends investigating a complaint is determined by its seriousness and complexity. Elements if committed to resolving all complaints within 14 days of receipt of the complaint. 

e) Once Elements has resolved any complaint with the Hirer, Elements will aim to finish all steps to deliver that resolution within 14 days. Elements will only implement a resolution once it has been accepted by the Hirer.

f) If Elements is not able to resolve a complaint within the timeframes set out above, Elements will contact the Hirer and explain the reason for the delay and give the Hirer a new timeframe for resolution.

g) If the Hirer is not happy with how the Hirer’s complaint has been resolved, the Hirer has a number of options. Elements may escalate the complaint and review the resolution the Hirer was offered. This may involve and escalation to the next level of management. There may be external dispute resolution options available to the Hirer and you may refer consumer law issues to New Zealand Consumer Affairs. 

h) Complaints may be made and the progress of a complaint may be checked by contacting Elements by any if the following means:

(i) email: support@elementsrvworld.com

(ii) telephone: 0800 000 985

NZ_2627_Direct Summary of Rental Conditions

NZ Assist (NZRA): 0508 697 623. Call this number for any Roadside Assistance. This is not
a free service, and you will be charged if you use their assistance.

*** The Bond/Excess Reduction package does not include tyres (can be purchased separately), rims, glass (additional $500), undercarriage damage, and any kind of towing or storage costs related to damage, theft, recovery, etc.

For Rental Extensions or any other rental related questions/queries, kindly email at ‘accounts@apricotrentals.co.nz‘

* If the Hirer(s) wants to drop the vehicle afterhours (before 7am or After 7pm) then they can do so at Flyaway yard (Location: 3 Verissimo Drive, Mangere, Auckland 2022, Phone number: 0800 776 699). The Flyaway can provide shuttle service to the airport from there on. The Hirer(s) also agrees that they will be charged $60 if they drop the vehicle in the Flyaway yard. [Flyaway is a 3rd party service, and they don’t work for Apricot Rentals. If you drop the vehicle with them, kindly take picture/video of the vehicle’s final condition (tyres, windshield, damages, fuel, etc.), to avoid any follow up charges].

Note 1: Hirer(s) are not permitted to drop or leave the vehicle (due to accident, any other reason, and/or unforeseen circumstances) to any other location apart from 104 Montgomerie Road, Mangere, Auckland 2022. Failure to do this will incur a $300 fee + any other charges related to damages, theft, late drop off, towing, etc.

Note 2: For outside normal working hours (before 7am – after 7pm) hirer(s) can only drop the vehicle at Flyaway location only [hirer(s) cannot drop the vehicle outside Apricot Rental’s premises], Failure to do this will incur a $300 fee + any other charges related to damages, theft, late drop off, towing, etc.

The last shuttle for airport leaves at 6:30pm, so in order to get drop off service to the
airport, come before 6:30pm.

(1) Any accident must be reported within twenty-four (24) hours and must be accompanied by a police report.
Should the hirer(s)fail to comply with any conditions of this contract, all losses and damages suffered by the owner arising out of such failure shall be bourne by and paid for by the hirer(s). Subject to the terms & conditions contained on the front and reverse hereof of which the hirer(s) acknowledges that they are aware, the hirer agrees to rent the above vehicle and elects to pay all amounts payable under this agreement by the method of payment of which details are given on this document.

(2) It is Hirer(s) responsibility to keep proof of vehicle condition / Fuel bar level when they pickup and until they drop. If the vehicle is returned with any damages / less fuel, and the hirer(s) has no clear proof/evidence (videos / photos) of the condition when requested, then they accept and agree to pay for all the damages to the vehicle / fuel when it is returned. Note: It is Hirer(s) responsibility to keep track of proof of damages during their rental period, failure to keep any proof/evidence (videos / photos) of the condition means that the hirer(s) has accepted that they can be charged.

* Tyres are considered wear and tear, and the hirer(s) is responsible for damages. If there are any issues with the tyres, and hirer(s) feels it’s not safe for them to drive with, they need to state this at the time of pickup. OR within 24hrs with picture evidence. After 24hrs, Apricot Rentals is not responsible for any wear and tear (slight or excessive), and the hirer(s) would be responsible for all costs associated with replacing the tyres.

(3) The Hirer(s) accept responsibility for all traffic violations and accept an addition of $50 administration fee will apply for all police related fines, tolls, parking infringements, traffic infringements, and in case of fuel not being topped up (Please provide fuel receipt when returning the vehicle). Note: The $50 admin fee will be charged every time there is a new
fine, toll, infringement, fuel, etc.

a) After receiving an infringement notice, we will transfer liability for the offence from us as the registered owner of the vehicle to you as the driver, providing the relevant infringement authority with your name, address, date of birth and driver licence number. We will charge an administration fee of up to $50.00 per infringement to cover the cost of transferring liability.

Note: The infringement will be transferred to the primary driver only, and if the primary driver claims another party is liable, they can inform the relevant authority once the infringement is reissued under their name.

b) If we are unable to transfer liability (e.g. if the infringement doesn’t allow liability to be transferred, or if we do not hold all information necessary to transfer liability, or if it’s a toll notice, or a fuel not topped up, etc.), the credit card held on file will be charged for the amount plus a $50.00 administration fee.

c) You have the right to challenge, complain about, query or object to the alleged offence to the relevant issuing infringement authority. If you are successful at having the infringement reversed, any administration fee that we have charged in relation to your infringement is not able to be refunded.

d) If you have received a physical copy of a fine or infringement (such as parking related, or a speeding ticket) during your rental, and you decide to pay it yourself, you need to make sure you pay this at or before the drop off date. As any fines received by us after this date, will be charged at $50 admin fee + infringement amount, and you will have no way of appealing it.

(4) The Hirer(s) agree that they will be charged a bond for their rental vehicle. The bond will be released upon drop-off, subject to vehicle coming with full fuel, no new damages, no pending balances, etc.

(5) Driving Restrictions (vehicle cannot be driven off-road and must be driven on tar-sealed or metal roads only) – Hirer(s) are prohibited from driving on:

Northland

• 90 Mile Beach, Te Paki Station – Cape Reinga.
• Hazardous Roads (road from coromandel across to Kuatuna, Kennedy Bay).
• All road north of Colville on the Coromandel Peninsula,
• Eastern Bay of Plenty Rotorua – Waikaremoana Wairoa Road.
• Any snow region (Unless an SUV fitted with Snow Chains).
• Any beach site or other areas specified by the owner from time to time

South Island

• Tasman Valley Road (Mr Cook) and Ball Hutt Road (Mt Cook).
• Skippers Canyon Road (Queenstown),
• the road to Macetown in the Queenstown area,
• Hazardous Roads (South Otago: Catlins Road – from Balclutha South Otago, Coastal
route to Invercargill).
• Queenstown State Highway 89 between Queenstown and Wanaka (known as the Crown
Range).
• Marlborough: State Highway 70 (inland Kaikoura Road).
• Any snow region (Unless an SUV fitted with Snow Chains).
• Any beach site or other areas specified by the owner from time to time.

6)(a)(i) In the event that the hirer elects not to purchase Bond/Excess Reduction, then the hirer is absolutely liable for any damage (including damage caused by hail, storms, earthquake or other natural disasters) up to the full amount of the excess liability specified irrespective of fault.

The Excess is up to $3,000 NZD*
In this context damage includes:

1. Any and all damage to the vehicle including windscreens, tyres, break-in or vandalism,
theft, fire, towing and recovery costs.
2. Damage to third party property.
3. Loss of use of the vehicle by the owner during the period the vehicle is off fleet for
repair. This period is charged at the daily current rental rate OR the market rate
(whichever is higher).
4. All towing and/or storage/recovery/Key making charges to bring the vehicle back to
depot.

5. Any damage to interior fittings, appliances, cutlery, utensils, linen, toilet, and all other optional extras given as part of the vehicle.

* Single vehicle roll over – maximum liability $10,000

6)(a)(ii) The hirer’s liability for damage applies in respect of each separate accident or incident, not each rental.

Note: The hirer(s) may claim the excess amount from their insurance provider if they have
purchased the insurance from them (subject to their own T&Cs). Such as credit card
companies, Travel Insurance etc. 

(6)(b) Each incident equals one claim. If the hirer(s) is involved in more than one incident/accident, then the hirer(s) will/may be charged excess more the once.

* The excess is capped to the package chosen at the time of pickup.

(6)(c) The hirer(s) is liable for all damages to the vehicle regardless of who is at fault. If the hirer(s) is not at fault, and a third party admits liability, then a refund will be processed upon receipt of payment from the third party.

(6)(d) If the Bond/Excess Reductions option is selected at the time of pickup, the excess will be reduced as per the option selected.

i) Bond/Excess Reduction package will be voided and excess up to $3,000 NZD will be charged due to the following:

• Negligence or willful misconduct has occurred by the hirer(s)
• Incorrect or contaminated fuel is used (this includes running out of fuel)
• The vehicle is used in contravention of any legislation or regulation
• The hirer takes the vehicle onto a beach or sand
• The vehicle becomes submerged, flooded, bogged or immobile
• The hirer is involved in a single vehicle rollover. This includes, but is not limited to, a
vehicle that has rolled, tipped, or fallen over on its side.
• Driving on gravel or unsealed roads (there are no restrictions on which roads the vehicle
can be driven on, however, travel on gravel or unsealed roads voids the insurance cover)
• The hirer has failed to stop and contact Apricot Rentals when a warning light appears on
the dashboard (some dashboard lights are not fatal, and official
confirmation/acknowledgment from accounts@apricotrentals.co.nz is required).
• The hirer continues to drive the vehicle following the temperature gauge moving in a
direction which shows a departure from the normal operating temperature.
• The hirer continues to drive the vehicle after a mechanical breakdown or failure
(including an accident) has occurred
• The hirer, does not complete an insurance claim form following an accident.
• The hirer, does not have a police report following an accident (regardless of whose fault).
• Tyres, Undercarriage and Roof damages, and damages by hail, storms, earthquake or other
natural disasters
• Loss of keys (intentionally or non-intentionally).
• Single vehicle roll over – maximum liability of $10,000 applies

ii) The hirer(s) is liable for Retrieval, storage and recovery of the vehicle [to the agreed location] following an accident, or other unforeseen circumstances. Retrieval, storage, and recovery of the vehicle is not covered under any Apricot Rental’s insurance options. Hirer(s) is responsible for all costs to get the vehicle to its depot.

iii) Bond/Excess Reduction package does not include New Zealand Roadside Assistance (NZRA), and the hirer(s) are responsible to pay for this service. However, if through investigation it’s found out that the fault was not caused by the hirer(s), then Apricot Rentals will issue reimbursement.

iv) The Hirer(s) agree that if they have taken Bond/Excess reduction option, then it cannot be removed/refunded after the vehicle is already picked up. It will continue to be charged even when the booking is extended.

v) The Hirer(s) agree that if they have not taken the Bond/Excess Reduction option prior to picking up the vehicle, then it cannot be purchased throughout the booking. The only exception to this is, the hirer(s) need to bring the vehicle back to 104 Montgomerie Road, Mangere, Auckland 2022 for inspection, and only at the sole discretion of the owner, the Bond/Excess Reduction option maybe added.

vi) The Bond/Excess Reduction package does not include tyres (can be purchased separately), rims, glass, undercarriage damage, and any kind of towing or storage costs related to damage, theft, recovery, etc.

vii) The Minimum excess for Bond/Excess Reduction option for Campervans, SUVs, Cars and Vans category is $500.

NOTE 1: Single vehicle rollover – maximum liability of $2,000 applies on Bond/Excess Reduction Package.

(6)(e) In the event that an accident, breakdown or natural disaster that renders the vehicle unfit to drive, or in the event of theft/burglary, the owner will make no refund for the unused hire period (including Insurance charged) and the provision of a replacement vehicle shall be at the owner’s sole discretion. The owner shall not be responsible for the cost of transporting the hirer and any accompanying passengers away from the accident location. In the event that the owner decides to offer the hirer an alternative vehicle, the vehicle shall be made available at the same branch the vehicle was picked up from, not delivered to the accident location. The owner reserves the right to provide the replacement vehicle subject to an increased hirer’s liability and/or to decline to offer Insurance cover for the replacement vehicle. The replacement vehicle is not guaranteed, and its subject to availability, customer location, accident liability and remaining hire duration.

(7) The Hirer(s) agree to pay for all surcharges where applicable. The surcharged (3.9%) will be charged on all Debit/Credit card transactions.

(8) The Hirer(s) agree that they will be charged for fuel if the vehicle is returned with less fuel. All cars must be returned with full fuel, as they will be provided with full fuel.

* The fuel charge (per bar/increment) = $40 per bar, and $5 per liter (with no bar). Note: There will be further $50 refueling/admin fee on top of fuel charge.

(9) The Hirer(s) agree that there may be an increase in daily rate if the booking is extended. We will always confirm with the hirer(s) the rate, and if we get no response in time, and the vehicle is not returned before its drop of date/time, it will be assumed the hirer(s) have accepted the new rate and will be charged for it.

(10) The Hirer(s) is aware that the vehicle is always tracked. This is to make sure the asset is tracked for the purpose of finding vehicle location, in the event of theft, notifying relevant authorities of tracked data, safe guarding our assets, to establish any facts in a claim or any other exceptional circumstances that arise from time to time.

(11) The Hirer(s) authorizes and gives full consent that their cards can be charged (without prior confirmation/communication) if any monies are owed by them during the rental term, or any charges that are concluded after the rental term, this includes but not limited to Tolls, Police fines, Infringements, fuel, damages, unpaid rental charges, after hour pick/drop etc. In order for the hirer(s) to get clarification on what they were charged for, they can email to
accounts@apricotrentals.co.nz for evidence.

(12) The Hirer(s) agree and acknowledge that in the event the 1st vehicle is swapped or exchanged for another vehicle during their rental period for whatever reason, the Terms & Conditions accepted on the 1st agreement will pass on to the new vehicle agreement. If any digital signs are recorded on the first agreement, it will be automatically transferred to the next agreement. If the first agreement is signed manually on a hard copy, then the hirer(s) agree that their signature on the first agreement will also translate to them accepting all T&C of the swapped vehicle agreement.​

(13) It is Hirer(s) responsibility to bring the vehicle back to its drop off location, failure to do so, will incur a tow fee (this depends on tow trucks available in that area, and their pricing). In the case of vehicle breakdown, the tow fee will be waived if NZRA report states that it’s not Hirer(s) fault.

(14) Hirer(s) agree and acknowledge, that if they have rented a navigation device with Apricot Rentals New Zealand, it’s not guaranteed to show up to date information, so it should be used with caution at all times.

(15) Late returns will be charged at the rate of $25 per hour.

(16) No refunds on early drop offs or unused days. There is no exemption to this clause. There will be no refunds (rental + Bond/Excess Reduction option + extras) issued on unused days if the vehicle is returned early due to accident, theft, change of mind, other unforeseen circumstances, etc.

(17) If the vehicle is returned in an excessively dirty condition that requires extraordinary cleaning or deodorizing, the hirer is absolutely liable for the full cost of this cleaning or repair and any consequent loss of use of the vehicle.
Such charges include but are not limited to cleaning of:

a. Spillage of fluids such as drinks, milk, oil, paint, etc.
b. Perishable food.
c. Removal of hair, stains and odors due to animals in the vehicle.
d. Fish and associated smells.
e. Vomit.
f. Cigarette/cigar smoke smells.

(18) The Hirer(s) agree no verbal agreements or giveaway will be honored. All written confirmations related to any aspect of this agreement must come from ‘account@apricotrentals.co.nz’ ONLY. The Hirer(s) also agree that getting verbal assistance related to any aspect of this agreement over the phone or at the desk is not considered as confirmation. The email which comes from ‘accounts@apricotrentals.co.nz’ will be considered full and final in relation to any matter of this rental agreement.

(19) The main driver accepts all responsibilities of any additional drivers added and will be held liable for all/any clauses not followed in this agreement.

(20) All vehicle needs to be dropped at the same location they were picked from. If the vehicle needs to be dropped at other Depot, one-way fee is charged at a minimum $2,000 NZD (it can increase based on location, season, current transport rates, etc.)

(21a) If any refunds are approved and given, then all monetary refunds are processed in NZ$ and Apricot Rentals does not accept any liability for currency exchange rate fluctuations or bank charges.

(21b) When the refunds are approved for the issues with the car, the hirer(s) accept and acknowledge they will be refunded only for the invoices approved (full or partial), and not for inconvenience caused.

(22) Lost Keys / No Keys at drop off – A set charge is levied against renters who lose their
vehicle keys. This charge covers both the cost of replacement keys and the loss of use of the vehicle. Apricot Rentals Car Rental reserves the right to charge the full cost of replacement locks
should it be deemed necessary on security grounds.

(23) Hirer’s acknowledge that on their credit card / debit card transactions, the company on their
statement will show as Apricot Rentals Car Rental or Car Point.

(24) Hirer’s agree if they are over the age of 70 years, they will be charged ‘Age surcharge’ of
$250.

(25) There will be km surcharge levied on all truck rentals and will be calculated at the time of
drop off.

1km = 0.80 cents

(26) USE OF THE VEHICLE: The hirer shall not:

(a) Sublet or hire the vehicle to any other person;
(b) Permit the vehicle to be operated outside his or her authority;
(c) Operate the vehicle or permit it to be operated in circumstances that constitute an offence by the driver against any of sections 56, 57 and 58 of the Land Transport Act 1998 (which relates to driving under the influence of drink or drugs);
(d) Operate the vehicle or permit it to be operated in any race, speed test, rally or contest, or operated on any race or rally circuit;
(e) Operate the vehicle or permit it to be operated in breach of the Transport Act 1962, the Land Transport Act 1998, the Traffic Regulations 1976, or any other Act, regulations, rules or bylaws relating to road traffic
(f) Operate the vehicle or permit it to be operated for the transport of more than the number of passengers or more than the weight of goods specified in the certificate of loading for the vehicle;
(g) Drive or allow the vehicle to be driven by any other person if at the time of driving the vehicle the driver does not hold a current full valid driver’s licence appropriate for the vehicle;
(h) Operate the vehicle or permit it to be operated to propel or tow any other vehicle;
(i) Transport any animal in the vehicle (with the exception of guide dogs for visually impaired people);
(j) Operate the vehicle on any of the roads set out in clause (5), park the vehicle in any area of a ski field not designated as a car park.
(k) Smoking in the vehicle will be deemed to be soiling the vehicle, in which case the owner reserves the right to charge a minimum cleaning fee of $200.00.
(l) Returning any self-contained campervan without first cleaning the portable toilet will be deemed to be soiling the vehicle also, in which case the owner reserves the right to charge a minimum cleaning fee of $200.00.
27) CANCELLATION OF RENTAL AGREEMENT BY OWNER: The owner reserves the right to cancel the
rental agreement (and vehicle hire) when advised by the NZ Police that the vehicle has been witnessed
as and /or reported as being driven in an unsafe manner. When this occurs, the hirer must present the
vehicle keys to the NZ Police Officer as requested and the vehicle hire will be terminated with immediate
effect, without recourse or refund. The hirer is also liable for the towing costs associated with the
relocation of vehicle back to the nearest Escape depot. Under these circumstances, the hirer is not
entitled to any refunds or compensation.

28) INDEMNITY: Subject to the insurance arrangements agreed with the owner, the hirer hereby
indemnifies and shall keep indemnified the owner, its employees or agents against any claims, demands
and expenses (including legal costs) incurred or sustained by the owner, its employees or agents or any
of them by reason of the hirer’s use and/or possession of the vehicle.

29) PRIVACY ACT: The hirer acknowledges that the owner will collect, hold and use the hirer’s personal
information for purposes related to the hire of the vehicle and the provision of related customer
services, including direct marketing and assessing customer satisfaction with products and services of
the owner. The hirer further acknowledges that such personal information may be disclosed to debt
collection agencies in the event that the hirer defaults in the payment of any monies owing to the owner
and the hirer hereby authorizes the disclosure of its personal information for such purpose.

30) GOOD AND SERVICES TAX: The prices featured on this Rental Agreement are inclusive of Goods and
Services Tax of 15%

31) HIRER(S) RESPONSIBILITY
Maintaining water and oil levels is the hirer(s) responsibility. Any cost incurred will be
reimbursed upon production of a receipt. Should any malfunction of the vehicle occur, any sign
of overheating, you must stop the vehicle immediately or you will be held liable, and loss of
bond may occur. minimum of $500 charge may apply.
Vehicles are provided in a clean and tidy manner and should be returned in a similar state
otherwise a cleaning fee will apply.

A fee of $200 will be incurred by the hirer in the event of the followings:

1.Out of Fuel. 2. Key lock out. 3. Flat battery due to ignition or any lights in the car being
left on. 4. Changing of punctured tires.

(32) Hirer(s) acknowledge that if there are any outstanding debts (including rental balances, insurance excess, or infringements) on their account, Hirer(s) agree that we may refer them to a debt collection agency (internationally), the Disputes Tribunal, or the courts in Hirer(s) country for recovery. Hirer(s) will be responsible for all associated costs incurred in recovering these debts.

How to Pay for Your Own Tolls:

Visit “https://tollingonline.nzta.govt.nz/#/purchasetrips/prerequisites” and enter your
Vehicle Registration number to see all tolls pending for this vehicle within 5 days of using
the toll road. You need to pay for tolls within this period, if you don’t, you need to call 0800
40 20 20 and get it paid over the phone. Failure to pay this way will incur our admin fee of
$50 + whatever Toll payment notice amount we get.

Note: Make sure you are only paying for your tolls (vehicle registration number &
Date/time must match your actual rental period). Apricot Rentals will not be responsible
for wrong tolls paid.

Cancellation and Refund Policy:

If you want to cancel the booking any time before actual pickup day/time, you can do so by notifying us on accounts@apricotrentals.co.nz. We don’t charge any cancellation fees.

If you have already paid online, we will refund you all monies minus credit card surcharge.

• Late pick up or early return of the vehicle – no refund applies.

Effective 12th of August 2024

Valid from the 12th of August 2024 and supersedes all other provisions, warranties, terms and conditions

CAMPERLAND RENTAL AGREEMENT: TERMS AND CONDITIONS

This Agreement is executed on the date stipulated within the Rental Agreement between Camperland Limited (“Camperland,” “we,” “our,” or “us”) and the individual(s) identified as the Renter on the Rental Agreement documentation (“Renter,” “you,” or “your”). Both parties expressly acknowledge and agree to the following provisions. We strongly advise thorough review of these terms prior to execution, with any uncertainties addressed through direct consultation with our customer service representatives.

I. PRELIMINARY PROVISIONS

1. DEFINITIONAL FRAMEWORK

The following terms shall bear the meanings ascribed herein:

• “Agreement” encompasses the executed Rental Agreement form together with these comprehensive Terms and Conditions
• “Consumer” shall be construed in accordance with section 2 of the Consumer Guarantees Act 1993
• “Lessee” refers to the individual(s) designated as responsible party on the Rental Agreement, inclusive of all authorized operators and any person whose payment instrument is utilized for transactional purposes
• “Camperland” denotes Camperland Limited, trading as a registered New Zealand entity
• “Rental Vehicle” signifies the motor vehicle particularized in the Rental Agreement, inclusive of any substitute vehicle provided, together with all associated equipment, accessories, tires, tools, and supplementary hire items
• “Protection Package” designates the optional liability reduction coverage elected by the Renter at time of agreement execution

2. GOVERNING PRINCIPLES AND JURISDICTION

This contractual arrangement shall be subject to and interpreted in accordance with New Zealand legislation. All disputes arising from or related to this Agreement shall be resolved through the appropriate judicial channels within New Zealand. The Consumer Guarantees Act 1993 and Fair Trading Act 1986 establish non-negotiable consumer protections that remain fully applicable notwithstanding any provisions herein.

II. VEHICLE PROVISION AND CONDITIONAL STIPULATIONS

3. VEHICLE CONDITION AT COMMENCEMENT

Upon execution of this Agreement, the Rental Vehicle shall be delivered in proper operational condition, subject to ordinary wear and tear. The Renter undertakes to return the vehicle in equivalent condition, with the exception of reasonable deterioration through normal usage, excluding damage to windscreen components or tire surfaces. All ancillary equipment, tools, and accessories must be returned to the designated location specified in the Rental Agreement by the stipulated termination date or earlier if expressly requested by Camperland.

4. PRE-EXISTING DAMAGE DOCUMENTATION

Any pre-existing damage to the Rental Vehicle shall be formally documented through completion of the Condition Report at the time of vehicle handover. This documentation serves as the definitive record for determining responsibility for damage occurring during the rental period.

5. VEHICLE COLLECTION AND RETURN PROCEDURES

5.1 Standard Operational Hours

Vehicle collection services are available Monday through Friday from 9:00 AM to 4:00 PM and on Saturdays and Sunday from 9:00 AM to 12:00 PM. Return procedures must be completed by 4:00 PM Monday through Friday and by 12:00 PM on Saturdays and Sunday. Any collection or return services request outside of normal operational hour or public holiday will incur a fee of NZ$150.

5.2 Seasonal Variations

During low season (1 May to 30 September), branch operating hours may reduced to 10:00 AM to 3:00 PM on weekdays, with Saturday and Sunday closures. Travelers planning journeys during shoulder seasons should verify current operating hours through our official channels.

5.3 Late Return Policy

A grace period of thirty minutes shall apply following the designated return time. Failure to return the vehicle within this grace period will incur a fee of NZ$250. Subsequent daily late returns will be charged at NZ$250 per day. Vehicles returned significantly beyond the agreed timeframe may be reported to appropriate authorities as potentially stolen property.

5.4 Early Return and Modification Policy

No financial reimbursement shall be provided for early termination of the rental period. Renters are charged for the entire prearranged duration regardless of actual usage. Credit vouchers for unused days exceeding fourteen (14) days may be issued subject to prior written authorization from Camperland management before vehicle return. Such vouchers shall be calculated based on the daily rate only and are subject to a NZ$100 administrative fee. Please note that no credit shall be extended for optional extras or damage liability coverage.

III. RENTAL MODIFICATIONS AND ADJUSTMENTS

6. LOCATION CHANGES

Any alteration to the designated return location requires prior written authorization from Camperland Reservations, contingent upon future booking availability. Unauthorized location changes will render the Renter liable for all costs associated with vehicle relocation to the originally specified destination, plus any lost revenue from subsequent bookings.

7. RENTAL DURATION AND MILEAGE

7.1 Duration Calculation

The rental period commences on the day of vehicle collection and concludes on the day of return, irrespective of specific collection or return times.

7.2 Minimum Rental Periods

Same-city returns and one-way rentals require a minimum rental duration of five(5) days.

7.3 Mileage Policy

All vehicles are provided with unlimited kilometer entitlements included within the rental rate structure.

7.4 Consecutive Rentals

Lessees completing sequential rentals within ninety consecutive days may qualify for extended duration pricing benefits. Such arrangements require pre-approval in writing from Camperland to qualify for applicable long-term rate structures. When a vehicle is returned and a new vehicle is collected on the same calendar date, each rental shall be processed as a separate agreement and billed independently according to its respective rate schedule and contractual terms. For administrative and pricing purposes, multiple rentals shall be treated as distinct agreements regarding one-way relocation fees and minimum rental duration requirements. Each agreement maintains its own minimum term stipulations and associated one-way fee calculations, irrespective of temporal proximity between successive rental periods.

8. BOOKING AMENDMENTS AND CANCELLATIONS

8.1 Amendment Fees

Changes to same-city return bookings made within twenty-eight (28) days of the scheduled pickup date may incur fees up to NZ$250. One-way rental modifications within the same timeframe may be subject to fees up to NZ$500. No amendment fees apply for changes made outside this twenty-eight (28) day window.

8.2 Cancellation Policy

For pickups scheduled on or after December 1, 2024:

• Cancellations within fourteen (14) days of pickup: NZ$250 fee
• Cancellations within seven (7) days of pickup: fifty percent (50%) of total rental cost
• Day-of-pickup cancellations or no-shows: forfeiture of entire rental cost

8.3 Equivalent or Upgrade vehicle provision

Camperland maintains the prerogative to provide an equivalent or enhanced vehicle classification at no additional financial obligation when operational exigencies necessitate such modification. Such vehicle substitution constitutes a permissible adjustment under the terms of this agreement and does not warrant financial reimbursement or constitute contractual non-compliance.

8.4 Voluntary Vehicle Downgrade Provisions

Should the Lessee elect to transition to a vehicle classification of lesser specification than originally contracted, no financial adjustment or reimbursement shall be applicable to the rental agreement. All pricing structures remain fixed according to the initial reservation parameters regardless of subsequent vehicle classification changes initiated by the Lessee.

IV. OPERATOR ELIGIBILITY AND USAGE RESTRICTIONS

9. DRIVER QUALIFICATIONS

9.1 Minimum and Maximum Ages

All drivers must be between eighteen (18) and eighty (80) years of age inclusive.

9.2 License Requirements

Each authorized driver must possess a valid full driver’s license (state, national, or international) presented at time of vehicle collection. Non-English licenses require either an International Driving Permit or official translation from an NZ Transport Agency recognized translator.

A licence classified as, or comparable to, a Green P licence or a New Zealand restricted driver’s licence will be accepted. However, the Authorised Driver agrees to be bound by any restrictions or conditions imposed on, or in connection with, that licence. The Authorised Driver acknowledges that any Liability reduction benefit may be voided, and Camperland reserves the right to terminate the rental agreement, if such licence restrictions or conditions are not strictly adhered to.

9.3 Additional Drivers

A fee of NZ$1 per day (capped at NZ$25) applies for each additional authorized driver. All additional drivers must be documented and sign the Rental Agreement in person at a Camperland branch.

10. PROHIBITED OPERATING CIRCUMSTANCES

10.1 The Rental Vehicle must not be operated by:

• Individuals not expressly identified in the Rental Agreement
• Persons lacking appropriate license classification for the vehicle type
• Operators is under the influence of any intoxicating substance or drug, exceeding legal blood alcohol concentration limits
• Individuals who have provided false identification or license information
• Drivers whose license has been suspended or cancelled within the preceding three years

10.2 Restricted Vehicle Applications

The Lessee expressly acknowledges and agrees that the Rental Vehicle shall not be utilized under any of the following circumstances:

• Commercial Passenger Transport: Operation of the vehicle for the purpose of transporting individuals in exchange for monetary compensation or other forms of remuneration is expressly prohibited. This restriction extends to informal ride-sharing arrangements and any form of passenger transport exceeding personal recreational use.
• Hazardous Material Transportation: The conveyance of flammable substances, explosive compounds, or corrosive agents within the vehicle’s interior or cargo compartments is strictly forbidden without prior written authorization from Camperland management.
• Unauthorized Towing Operations: The vehicle must not be employed to tow or propel any trailer, boat, additional vehicle, or other object without explicit written permission from Camperland. Any such authorization must be obtained prior to engaging in towing activities and may be subject to specific vehicle compatibility assessments.

• Excessive Loading Conditions: The vehicle must not be operated with passenger counts or cargo weights exceeding legal limitations established by New Zealand transport regulations. Furthermore, the vehicle shall only be utilized for purposes consistent with its original design specifications and intended recreational camping functionality.
• Competitive Driving Activities: The vehicle is expressly prohibited from being used in racing competitions, pacemaking exercises, reliability trials, speed testing, hill climbing events, or any preparatory activities designed for participation in such competitive driving scenarios.
• Reckless Operation: Operation of the vehicle in a manner demonstrating disregard for safety standards, negligent driving practices, or failure to maintain appropriate control under prevailing road conditions constitutes a breach of this Agreement.
• Illegal Purposes: The vehicle must not be employed in connection with any activity that violates New Zealand statutes, local ordinances, or international laws applicable within New Zealand jurisdiction.
• Road Rule Violations: Operation contrary to established New Zealand Road Rules, including but not limited to speed limits, right-of-way protocols, and traffic signaling requirements, is strictly prohibited.

10.3 Title Retention And Possession Restrictions

Camperland maintains absolute title and ownership of the Rental Vehicle throughout the duration of this Agreement. The Lessee expressly warrants that they shall not, under any circumstances, attempt, purport, or endeavor to sell, transfer, sublease, loan, pledge, mortgage, hire out, or otherwise relinquish physical possession of the vehicle, or engage in any transaction that would impair Camperland’s proprietary rights in the vehicle. This restriction extends to all accessories, equipment, and components originally supplied with the vehicle.

10.4 Interior Prohibitions

The following activities are expressly forbidden within the vehicle’s passenger compartment and living areas:

• The ignition or use of tobacco products, vaping devices, or any combustion-based smoking apparatus is strictly prohibited throughout the vehicle’s interior spaces.
• The transportation of domesticated animals, wildlife, or other living creatures is forbidden, with the sole exception being certified service animals specifically designated as registered guide dogs pursuant to New Zealand disability legislation.
• The utilization of open-flame devices including candles, incense burners, or mosquito coils within the vehicle’s enclosed spaces is expressly prohibited due to fire hazard risks associated with campervan construction materials.

10.5 Operational Discretion in Rental Approvals

Camperland retains absolute discretion to decline any rental arrangement based on operational requirements, safety considerations, or compliance verification. This authority extends to situations where documentation verification cannot be satisfactorily completed, driving eligibility cannot be confirmed, or when operational protocols indicate potential risk factors that contravene established safety standards or regulatory requirements.

11. RESTRICTED ROAD USAGE

11.1 Permitted Road Surfaces

Vehicles may only be driven on sealed or bitumen roads, or well-maintained access roads not exceeding five hundred (500) meters in length to recognized campgrounds and parking areas. Travel on unsealed roads voids liability reduction options and renders the Renter fully responsible for any resulting damage.

11.2 Specific Prohibited Routes

Unauthorized travel on Ninety Mile Beach (Northland), Skippers Road (Queenstown), Crown Range Road (Queenstown), Ball Hut Road (Mt Cook), or the Coromandel Peninsula north of Colville Township is expressly prohibited. Vehicles are also prohibited on ski field access roads between June 1 and October 31.

V. MAINTENANCE AND OPERATIONAL RESPONSIBILITIES

12. FLUID AND TIRE MAINTENANCE

12.1 Daily Inspection Requirement

The Renter assumes responsibility for daily verification of all fluid levels and tire conditions. Any defects must be promptly reported to Camperland using the designated contact channels.

12.2 Critical Operational Alerts

• Coolant Levels: Immediate contact required if vehicle requires addition of more than 0.5 liters of water daily
• Overheating: Operation must cease immediately if temperature gauge indicates abnormal readings
• Tire Conditions: Daily inspection for tread depth, uneven wear, and visible damage is mandatory

13. FUEL MANAGEMENT

The Rental Vehicle shall be provided with a full fuel tank and must be returned in equivalent condition. A refueling charge of NZ$2.90 per liter plus NZ$50 service fee applies for returns with less than full tanks. Fuel receipts verifying refueling within ten kilometers of the return location must be provided.

VI. LIABILITY STRUCTURE AND SECURITY PROVISIONS

14. SECURITY BOND FRAMEWORK

14.1 Basic Protection

All rentals include Basic Protection with a security bond of NZ$3,500 pre-authorized on a valid Visa or MasterCard at time of vehicle collection with limits rollover/write-off liability to NZ$50,000

14.2 Liability Reduction Options

Renters may elect enhanced protection through the following options:

• Premium Protection: Available at NZ$45 per day
  • Eliminates security bond requirement (NZ$0)
  • Zero damage liability (excess) (NZ$0)
  • Limits rollover/write-off liability to NZ$0
  • Includes coverage for one front windscreen replacement
  • Covers up to two tire replacements
  • Includes one additional driver and supplementary accessories (camping table, chairs, solar shower, butane canisters)
  • Maximum payable: fifty (50) days

• Enhanced Protection: Available at NZ$35 per day
  • Eliminates security bond requirement (NZ$0)
  • Zero damage liability (excess) (NZ$0)
  • Limits rollover/write-off liability to NZ$10,000
  • Includes coverage for one front windscreen replacement
  • Covers up to two tire replacements
  • Maximum payable: fifty (50) days

15. FULL LIABILITY SCENARIOS

The Lessee assumes absolute financial accountability for all charges, damages, expenditures, and associated costs arising from the following circumstances:

• Contractual Non-Compliance: All loss or damage attributable to violation of Agreement terms by the Lessee or any authorized operator of the Rental Vehicle.
• Restricted Usage Violations: Any damage incurred through operation contrary to the provisions specified in Sections 10 (Prohibited Operating Conditions), 11 (Road Restrictions), or 12 (Maintenance Requirements) of this contractual arrangement.
• Negligent Operation: Damage resulting from failure to exercise due diligence and prudent driving practices while operating the Rental Vehicle.
• Unauthorized Terrain Navigation: Damage sustained through travel on unsealed surfaces or coastal beach environments, which voids all liability reduction provisions and renders the Lessee fully responsible for repair costs.
• Hydrological Exposure: Damage caused by partial or complete submersion of the vehicle in any aqueous medium, including but not limited to floodwaters, river systems, marine environments, or other liquid sources.
• Wilful Misconduct: Damage attributable to deliberate or reckless actions by the Lessee, including but not limited to occupying the vehicle’s hood or rooftop surfaces.
• Fuel Contamination: Damage resulting from the introduction of inappropriate or compromised fuel sources into the vehicle’s propulsion system.
• Improper Traction Devices: Damage caused by the incorrect application or inappropriate usage of snow traction chains.
• Personal Effects: Loss or damage to any personal property belonging to the Lessee or accompanying passengers during the rental period.
• Structural Components: Damage to the vehicle’s external awning system, overhead roof structure, or undercarriage components.
• Maintenance Negligence: Damage arising from the Lessee’s failure to conduct required tire inspections, maintain appropriate fluid levels, or promptly address and report known mechanical deficiencies.
• Key Management: All expenses associated with replacement of lost, damaged, or stolen keys, retrieval of keys inadvertently secured within the vehicle, or vehicle recovery following unauthorized access due to inadequate security measures.
• Regulatory Non-Compliance: Loss or damage determined by relevant authorities to have resulted from negligent or intentional violation of vehicular traffic legislation, resulting in damage to the Rental Vehicle, third-party vehicles, or other property.
• Safety Protocol Failure: Damage stemming from the Lessee’s neglect to implement reasonable security measures for the vehicle and its components, or failure to adhere to operational restrictions, including any form of improper vehicle utilization.
• Terrain Recovery: Costs associated with vehicle extraction when immobilized in saturated terrain, sandy substrates, or muddy conditions.
• Personal Property: Damage to or loss of personal effects belonging to the Lessee or any occupants of the Rental Vehicle.

15.1 Continuing Obligations

The financial responsibilities enumerated in this Section 15, together with the insurance provisions detailed in Section 16, shall remain fully operative and enforceable notwithstanding the formal conclusion or termination of this rental agreement. These provisions constitute continuing obligations that survive the return of the Rental Vehicle and completion of the rental period.

VII. INCIDENT MANAGEMENT AND SUPPORT SERVICES

16. ACCIDENT PROCEDURES

In the event of an accident, the Renter must:

1. Document location, date, and time
2. Collect names, addresses, and vehicle registrations of all involved parties
3. Record the other party’s insurance information
4. Refrain from admitting fault or assigning blame
5. Report to law enforcement within twenty-four hours
6. Notify Camperland within twenty-four hours
7. Complete the official Camperland Accident Form

16.1 Accident Compensation Scheme

All individuals within New Zealand territory, inclusive of international visitors, are automatically enrolled in the Accident Compensation Corporation (ACC) scheme, which provides comprehensive no-fault medical coverage for injuries sustained in accidents. This statutory scheme is financially supported through levies incorporated within vehicle licensing fees. For authoritative information regarding coverage parameters and claim procedures, please consult the official resources available at www.acc.co.nz. The ACC framework extends to all parties involved in accident scenarios, including third-party claimants. While this scheme comprehensively covers medical treatment and rehabilitation expenses incurred within New Zealand, it does not substitute for comprehensive travel insurance and specifically excludes coverage for non-accident-related illnesses, itinerary disruptions, or emergency transportation required for repatriation. We strongly advise all travelers to secure appropriate travel insurance prior to arrival in New Zealand to ensure comprehensive protection throughout their journey.

16.2 Insurance Benefits And Eligibility

Subject to compliance with all stipulated terms of this Agreement, Camperland shall extend to the Lessee the benefit of its comprehensive insurance policy administered through authorized insurers. This coverage encompasses loss or damage to the Rental Vehicle (including associated legal costs incurred with prior written authorization) and third-party property damage claims, with the explicit exclusion of property owned by the Lessee, accompanying passengers, or any items under the Lessee’s physical or legal custody.

16.3 Conditions Excluding Insurance Coverage

The insurance benefits referenced in Section 16.2 shall be rendered null and void under the following circumstances:

• Unfulfilled Financial Obligations: When the applicable security bond or elected liability reduction option amount specified in the Rental Agreement remains unpaid in full.
• Contractual Violations: Upon breach of any term or condition stipulated in this Agreement, including but not limited to special provisions documented within the Rental Agreement.
• Alternative Insurance Coverage: If the Lessee maintains coverage under any other applicable insurance policy that would supersede the benefits provided herein.
• Non-Compliance with Claims Protocol: Failure to provide requested information and assistance, or refusal to authorize Camperland’s insurer to initiate, defend, or settle legal proceedings at its sole discretion, while acknowledging Camperland’s exclusive authority over such proceedings.
• Authorized Claims Management: Should coverage be extended by our insurer:
  • The Lessee expressly authorizes our insurer to commence, defend, or settle legal proceedings at its sole discretion
  • Our insurer retains exclusive authority over all proceedings
  • All proceedings shall be conducted in the Lessee’s legal name

16.4 Security Bond Requirements

A valid Visa or MasterCard credit facility is mandatory for security bond authorization. Lessees without access to these specific card networks should contact Camperland immediately to arrange completion of a credit card authorization form, enabling the use of a family member’s or guarantor’s eligible card.

Upon vehicle collection, a security bond must be formally established. The specific bond amount corresponds directly to the liability reduction option elected by the Lessee. Payment acceptance is strictly limited to signed credit card preauthorization with sufficient available funds. Importantly, the security bond amount will not be immediately debited from the Lessee’s account at the time of authorization.

16.5 Accident Liability Framework

In the unfortunate event of an accident, the Lessee assumes financial responsibility for third-party property damage and vehicle damage up to the applicable security bond amount, provided no terms of this Agreement have been violated. Should any breach of contractual terms occur, the Lessee becomes fully liable in accordance with Section 15 and forfeits all liability reduction options referenced in Section 14. Additional responsibilities include a NZ$150 administrative fee and demurrage costs for the period during which the vehicle remains unavailable due to repair requirements. The security bond is payable immediately upon accident reporting to Camperland, irrespective of fault determination, and not deferred until the conclusion of the rental period.

A single security bond applies per incident of accident or damage, not per rental period. Consequently, following accident reporting to Camperland, an additional security bond must be preauthorized to permit continuation of the rental agreement.

16.6 Claims Processing And Resolution

Should an accident render the Rental Vehicle inoperable, Camperland retains sole discretion regarding the provision of an alternative vehicle. In circumstances where no replacement vehicle is available, Camperland’s liability is strictly limited to refunding any remaining unused rental charges.

Upon vehicle return, any damage will be addressed through utilization of the security bond to cover repair costs up to the Lessee’s liability threshold. Should the damage result from a breach of Agreement terms and the security bond proves insufficient, the Lessee will be charged for all additional costs.

In no-fault accident scenarios, Camperland will pursue recovery of associated costs from the responsible third party and subsequently refund the Lessee, subject to a minimum administrative fee of NZ$150 applied to all recovered amounts.

The Lessee expressly acknowledges that resolution of third-party claims related to accidents may require extended periods, potentially spanning multiple months or even years before final settlement.

All accidents and damage incidents must be reported to Camperland’s dedicated Customer Assistance Line at 0800 200 666 (landline) or +64 22 582 0306 (mobile/international) within twenty-four hours of occurrence to ensure proper documentation and claims processing.

17. ROADSIDE ASSISTANCE

17.1 Emergency Support

A 24-hour roadside assistance service is provided by AUTO CLUB. Contact number: 022 582 0306.

17.2 Non-Mechanical Call-Outs

Roadside assistance for Renter-caused issues (running out of fuel, flat batteries, locked keys, vehicle bogging) incurs a NZ$165 charge payable directly to the service provider.

17.3 Customer Assistance

Camperland’s customer assistance line operates:

• Monday-Friday: 9:00 AM to 6:00 PM
• Saturday/Sunday/Public holidays: 11:00 AM to 3:00 PM
• Freecall number: 0800 200 666 (landline only)

VIII. ADDITIONAL SERVICES AND EQUIPMENT

18. SUPPLEMENTAL EQUIPMENT

18.1 Navigation Technology

• GPS unit: NZ$7 daily (max NZ$140 for 20 days)
• Tablet device: NZ$10 daily (max NZ$150 for 15 days)
• Loss/damage liability: up to NZ$250

18.2 Living Amenities

• 2-3 berth campervans: NZ$45 one-time fee for essential living equipment (sleeping bags, bed sheets, pillows, pillow cases, bed sheets, bath towels, cookeries, cutleries and utensils)
• Additional person equipment: NZ$25

18.3 Child Safety Equipment

• Baby seats: NZ$45/hire (not compatible with 3-berth campervans)
• Booster seats: NZ$45/hire (suitable for children aged 4-7 years)

18.4 Accessories

• Outdoor chair: NZ$15/hire
• Outdoor table: NZ$30/hire
• 240V Heater: NZ$25/hire
• Snow Chain: NZ$40/hire
• Solar Camping Shower 20L: NZ$20/hire
• Camping Power Station 1028W: NZ$30/day

19. SELF-CONTAINED CERTIFICATION

Certain campervans possess self-contained certification requiring proper toilet management. Failure to empty and clean the toilet before return incurs a NZ$150 charge. This certification remains valid only when the toilet facility is present and operational.

IX. GENERAL PROVISIONS

20. PAYMENT TERMS

20.1 Deposit Requirements

Direct bookings require a minimum deposit of NZ$250 to secure reservation. Full balance is due at vehicle collection.

20.2 Payment Methods

Camperland accepts the following payment methods for rental charges and additional products:
Credit cards: Visa and MasterCard
Debit cards: Visa Debit and MasterCard Debit
Cash (New Zealand dollars only), for full payment at the time of vehicle collection
Bank transfers (NZ direct credit), provided the full rental payment is received at least 21 days prior to the rental commencement date.

20.3 Card and Administration Fee

A non-refundable credit card and administration fee of 2.9% applies to all transactions made using Visa or MasterCard — whether processed as credit or debit. This fee is applied to all rental charges and additional products, regardless of the linked account type (e.g. savings, credit, or transaction account).

20.4 Cash Payment Conditions

Cash is accepted only at the time of vehicle collection and cannot be used for the liability deposit (bond). Maximum cash payment limit may apply in accordance with New Zealand anti-money laundering regulations.

20.5 Bank Transfer Conditions

Bank transfers are not accepted as payment at pickup. All bank transfer payments must be received in full no later than 21 days prior to rental commencement. Bank transfers cannot be used for the liability deposit.

20.6 Liability Deposit (Bond)

The liability deposit will be held via pre-authorisation on a valid credit card presented at pickup. Cash and bank transfers are not acceptable for the deposit. The card used for the pre-authorisation must remain valid for the duration of the rental.

20.7 Card Authorisation and Post-Rental Charges

By providing a credit card, you irrevocably authorise Camperland to charge the card for any amounts due under this Agreement, including excess charges, additional fees, or costs arising after rental (e.g. damage, cleaning, late return), even if the rental has concluded. If payment was made by, or directed to, a third party (e.g. travel agent, tour operator) who fails to settle outstanding amounts, you agree to pay the full amount on demand and authorise Camperland to use your card for such recovery.

20.8 Fee Changes

All fees, including the card and administration fee, are subject to change without notice. The applicable fee will be based on the rate in effect at the time of transaction.

21. TRAFFIC INFRINGEMENTS

A non-refundable processing fee of NZ$50 applies per infringement, toll notice, or offense. The Renter remains responsible for payment of the original fine or toll amount and has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority.

22. CLEANING STANDARDS

Vehicles must be returned in washed, vacuumed, and tidy condition. Alternatively, a NZ$100 cleaning fee may be paid at any time. Excessively dirty vehicles will incur a minimum NZ$200 cleaning charge.

23. INDEMNITY AND LIMITATION

The Renter agrees to indemnify Camperland against all claims arising from Agreement breaches. To the extent permitted by New Zealand law, Camperland’s total liability is capped at the amount paid by the Renter for vehicle rental.

24. DISPUTE RESOLUTION

All complaints shall be managed in accordance with our formal Dispute Resolution Process, accessible at www.camperland.co.nz/disputeresolution. For consumer rights information, please visit www.consumerprotection.govt.nz.

This document constitutes the complete understanding between the parties regarding the subject matter herein. All Renters are encouraged to review the most current version of these Terms and Conditions available on our official website prior to finalizing any rental agreement. For additional information or clarification regarding any provision, please contact our customer service representatives at 0800 200 666.

CV-VRA-NZ

Euro Campers’ Terms and Conditions in a Nutshell

• No age restrictions!
• $3000 excess on standard insurance
• Zero excess available for as low as $30 per day
• $300 non-refundable deposit and the balance is payable on pick up!
• 3.0% Mastercard and Visa fee, 5.0% for Amex
• First driver free, after that it is $1 per day per driver (not if you have the Sure Thing or Worry Free excess reduction option though)
• You can drive on gravel roads however you are fully liable for any damage
• 24 hour, 7 days roadside assistance
• $349 southbound one-way fee
• Minimum hire periods apply (usually 5 days however this is dependent on availability)
• No refunds for early returns or late collection.

Lucky-Rentals-Terms-Conditions-2025.26

Happy Campers’ Terms and Conditions in a Nutshell

• No age restrictions!
• $3000 excess on standard insurance
• Zero excess available for as low as $30 per day
• $300 non-refundable deposit and the balance is payable on pick up!
• 3.0% Mastercard and Visa fee, 5.0% for Amex
• First driver free, after that it is $1 per day per driver (not if you have the Sure Thing or Worry Free excess reduction option though)
• You can drive on gravel roads however you are fully liable for any damage
• 24 hour, 7 days roadside assistance
• $349 southbound one-way fee
• Minimum hire periods apply (usually 5 days however this is dependent on availability)
• No refunds for early returns or late collection.

Terms & Conditions – Lucky & Happy Campers – July 2026 to June 2027

JUCY-Customer-Booking-Terms-and-Conditions-1st-May-2026-4

Lucky Rentals’ Terms and Conditions in a Nutshell

• No age restrictions!
• $3000 excess on standard insurance
• Zero excess available for as low as $30 per day
• $300 non-refundable deposit and the balance is payable on pick up!
• 3.0% Mastercard and Visa fee, 5.0% for Amex
• First driver free, after that it is $1 per day per driver (not if you have the Sure Thing or Worry Free excess reduction option though)
• You can drive on gravel roads however you are fully liable for any damage
• 24 hour, 7 days roadside assistance
• $349 southbound one-way fee
• Minimum hire periods apply (usually 5 days however this is dependent on availability)
• No refunds for early returns or late collection.

Terms & Conditions – Lucky & Happy Campers – July 2026 to June 2027

1. Interpretation

1.1 Fees mean the fees payable by you to us and as set out on the Rental Document plus any additional fees payable under this Agreement. Dollars and $ are New Zealand currency.

1.2 GST means New Zealand’s Goods and Services Tax. All costs associated with Spaceships are inclusive of GST and you agree to pay GST at the time as you pay the fees.

1.3 Rental Document means the Rental Agreement Form signed by you and Spaceships Limited setting out the period and specific terms of rental to which this Agreement applies including the reverse of this Agreement (and any equivalent computerised data or forms).

1.4 Rental Period means the pick-up and drop-off date shown on the Rental Document.

1.5 Vehicle means the Vehicle described in the Rental Document (or any substitute Vehicle) and includes but is not limited to its underbody, parts, components, accessories and contents supplied by us (except where specifically excluded).

1.6 We, our and us means Spaceships Limited

1.7 You, your, Customer, Driver, Hirer and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document and any forms for additional drivers plus anyone else that you allow to use the Vehicle.

1.8 Damage(s) means any and all damage to third party property, damage to the Vehicle including tyres, windscreens, damage to the roof, underbody, glass, windscreen, vandalism, exterior body and any towing or recovery costs.

2. Agreement

2.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.

2.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.

2.3 This Agreement may only be amended in writing by us, and its terms apply at all times during your use of our Vehicle from when you make the reservation. Any terms and conditions contained in any other document and all statements, terms and warranties (whether implied by statute or otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by law.

2.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material. You agree that all such unauthorised warranties and representations are expressly excluded.

2.5 All Spaceship specifications, features and contents are subject to change without notice and may vary due to modifications and/or upgrades. We will do our best to inform all pre-booked customers but cannot be held liable for any such variance.

2.6 This Agreement is void if you breach any of the terms and you are potentially liable for all associated costs if applicable.

2.7 We recommend you have travel insurance to cover any unforeseen events that may cause the shortening of your rental.

3. Driver and driver licence requirements

3.1 You agree and acknowledge that:

(a) All drivers must be 18 years of age or over. Restricted and probationary permits are acceptable as long as you drive within the provisions of your licence.

(b) A full resident country driver’s licence must be presented at the time of Vehicle pick up for each nominated driver.

(c) New Zealand law states if your overseas driver’s licence is NOT FULLY translated into English you must carry an accurate translation. This is your responsibility as the hirer.

(d) You have not been convicted of, or have charges pending, for a driving-related offence under the influence of alcohol or drugs; or with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;

(e) You have not been refused nor had any motor Vehicle insurance cancelled for any reason within the three years prior to the Rental Period.

4. Road restrictions

4.1 You must not drive on these restricted roads:

(a) Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in Northland and agree this agreement is void, and you are liable for ALL associated costs of any repairs, towing and all damages if you do regardless of which Insurance Option you have.

4.2 You must not unless authorised by us, drive or take the Vehicle on any road, which is temporarily/permanently closed or restricted, or on beaches through streams, dams, rivers and floodwaters.

5. Hirer’s obligations

5.1 You must not:

(a) Smoke or allow animals in the vehicles at any time. A soiling fee of $300 will be charged if you breach this obligation. You must not drive under the influence of alcohol or drugs or use the Vehicle for any illegal purposes.

(b) Carry out or arrange any repairs (excludes fitting the spare tyre) without our authority except to the extent that the repairs are necessary to prevent further damage to the vehicle.

5.2 You must:

(a) Keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;

(b) Ensure that all responsible care is taken in handling and parking the vehicle and that it is left securely locked when not in use.

(c) Be aware and in compliance with all New Zealand Land Transport rules and regulations. This is your responsibility.

(d) If Travelling with Children: The Child Restraint Law stipulates that children under 7 must be properly restrained in an approved child restraint. It is the hirer’s responsibility to ensure their child restraint or a hired child restraint is installed correctly. It is strongly recommended by Land Transport New Zealand that children should be seated in the rear of a vehicle.

(e) Maintain engine oils and coolant levels if the Vehicle’s warning lights indicate that this is required plus maintain the tyres at the recommended pressure. Weekly checks are required.

(f) Report all accidents and damages immediately to us.

(g) Supply credit card details on¬ every Rental Agreement to cover any additional fees, infringements or exclusions.

(h) Maintain road-legal tyres at all times. If you are travelling for a long time and on gravel roads, you need to contact us if you are worried about your tyres so we can arrange for them to be checked and changed if required.

(i) Pay all call out fees regardless of your insurance option, unless in the event of mechanical failure

6. Maintenance and repairs

You must:

(a) Contact us within 24 hours to report any problems with the Vehicle or equipment. Roadside Assistance calls can be made any time of day. We will do our best to fix the problem within 48 hours. No claims will be accepted after this period. Weekends and public holidays will mean delays due to mechanic workshops being closed.

(b) Contact us immediately if you hit a pothole or knock the wheel alignment as this could cause the tyres to wear out quicker than they should. If unreported, costs could be your responsibility.

(c) Not authorise or undertake any repairs to the Vehicle without our prior authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. You must generally do all things necessary to keep and maintain the Vehicle in its current state and condition.

(d) All vehicles are registered with New Zealand Roadside Assistance “NZRA” 24-hour roadside service. This covers all mechanical faults with the Vehicle only. The callout cost for the NZRA to assist for non-mechanical faults, such as but not limited to running out of fuel, lost keys, flat batteries, damaged tyres, changing the spare tyre or a breakdown as a result of an accident will be your cost regardless of the insurance option you have selected. Phone us on 0800 772 237 and press 3 to speak to the NZRA. Please note: Spaceships will only reimburse you for the cost of authorised repairs by us if you keep and produce to us the original receipts for those repairs or salvage. Continued operation of the Vehicle after a defect has occurred may lead to a serious accident or consequential damage to the engine for which you the hirer will be held responsible and liable for full repair costs.

7. Non-mechanical repairs

You acknowledge that you will not be refunded fees or for any additional accommodation and food costs in the event that non-mechanical malfunctions occur such as, but not limited to the CD player, fridge, second battery, flat tyres, broken windscreen, lost keys or the water pump and cooker.

8. Our obligations

(a) We will deliver the Vehicle in a safe and roadworthy condition, and ensure the Vehicle for third-party Vehicle and property damage. We will use our reasonable endeavours to replace the Vehicle in the event of a serious breakdown or third party accident. This is subject to availability and location at all times.

(b) We reserve the right to not provide a replacement Vehicle in the event of a single-vehicle accident as well as a third party accident. We also reserve the right to deny the Stress-Free insurance option on replacement Vehicles.

(c) Subject to the terms and conditions not being breached by the hirer, if we cannot supply a replacement Vehicle in the event of a mechanical breakdown we will refund your hire fees for any whole days for which you lose total use of the Vehicle from the first point of contact with us onwards.

(d) If a breach of the terms and conditions has occurred then we reserve the right to not refund any monies whatsoever.

(e) We provide all agents for us with updated terms and vehicle specifications. Any discrepancies regarding the terms and conditions and/or vehicle category must be addressed via the original booking agent. Spaceships’ accepts no responsibility for incorrect information from a third party.

(f) Subject to the exclusions set out below, the hirer and any other driver authorised to drive the Vehicle is indemnified up to a limit of NZ$10,000,000 this is in respect of any liability the hirer might have for damage to any property including injury to any animal, belonging, or to any other person and arising out of use of the Vehicle.

(g) Unused hire days are non-refundable except if we cannot provide a replacement Vehicle in the event of a serious mechanical breakdown.

9. Insurance options

You are required to take one of the following Insurance Options:

Insurance Options for Spaceships Campervans 

1. Basic Insurance: Included with all Spaceships Campervans, for budget-conscious travellers that don’t mind the bond to pay for damages or a Vehicle Write-Off Fee. This has a bond of $5,000, a Vehicle Write-Off Liability of up to $18,000 and an Accident Admin Fee of $100.
2. Partial Insurance: A balanced option with a lower bond and reduced liability. This has a bond of $3,000, a Vehicle Write-Off Liability of up to $9,000 and an Accident Admin Fee of $100.
3. Stress-Free: Our most comprehensive coverage, now with more benefits included. It’s the best insurance option for complete peace of mind on your road trip in New Zealand: $0 bond, $0 Vehicle Write-Off Liability and $0 Accident Admin Fee plus added cover for just $35 extra per day (capped at 50 days). The Insurance Options apply to all ages.

See Clause 10,11 and 12 below for more information on your options or see a detailed overview & comparison of the options.

10. Standard Bond

If you decide to risk it and not take the Stress-Free package, you are responsible for the bond of $5,000 for campervans. This is the amount you will have to pay for any damages and applies per incident regardless of who is at fault. The bond will be deducted in full immediately upon report of an incident or accident. The bond will be refunded less the bond-handling fee only if we are successful in recovering the full cost of the damages from the third party. We accept Visa, MasterCard, American Express credit and debit cards.

Cash Passports or Travel x are not accepted. The Bond is only frozen, not deducted from your account.
You also agree:

(a) You must provide credit card details to us at the commencement of the Rental Period for the purpose
of freezing the Bond. We do not deduct the funds but sufficient funds must be present on the credit card at the time of Vehicle pick up.

(b) In the event of an accident regardless who is deemed at fault your bond will be processed.

(c) The Bond will be debited regardless of any insurance purchased via a third Party.

(d) The Bond is fully refundable provided no damage has occurred to the Vehicle when it is returned
to the correct location at the right time; with a clean, rubbish-free interior and the exterior
panels are clearly visible so any damages can be seen.

(e) We reserve the right to bank the Bond after the return of your Vehicle for any un-reported fines and
damages to the Vehicle or third parties and their property.

(f) Third-party insurance is not compulsory in New Zealand and claims can take months to resolve.
Where the third party causes damage, you may be held liable for all damages even if it was not your fault, therefore we reserve the right to bank and not refund the bond.

(g) In the event the driver’s credit card declines we reserve the right to process the bond from any
other person(s) name on the Rental Agreement or person(s) that paid for part of the Bond.

Please note: If Spaceships is unable to freeze the full bond you will be unable to commence the hire unless you purchase the Stress-Free option.

11. Stress-Free

For additional non-refundable fees of $30 per hire day, to a maximum payable of $1500 i.e. 50 days rental the Stress-Free package will reduce the $5000 bond to $0.

The Stress-Free covers the below damages;

• Vehicle write off liability
• Accident administration fee
• Vehicle towing or salvage
• Single vehicle accidents
• Vehicle rollover
• The roof
• Unlimited windscreen chips
• One windscreen replacement
• Side mirrors
• Glass cover
• Underbody
• Exterior panels (dents & scratches)
• Tyres (*)
• Cover for gravel roads (**)
• Single vehicle accidents (***)

IMPORTANT: any repair MUST be approved by Spaceships. Failing to notify us first and get approval may result in not getting a refund for the repairs done.

Please note:

• (*) The cost of the replacement tyres (up to two) is covered. The hirer pays for the call-out fee if needed to change the spare tyre.
• (**) Gravel road cover excludes the three restricted roads mentioned in clause 4.
• (***) Single-vehicle accidents

A windscreen replacement starts at $700. Stone chips start at $150 each.

We recommend taking the Stress-Free option to reduce your risk and travel with complete peace of mind.

12. Glass cover

This is included in the Stress-Free but if you decide to risk it and travel with the Standard Bond, Glass Cover is a good option to help minimise your exposure. For additional non-refundable fees of $8 per hire day, to a maximum payable of $320 i.e. 40 days rental the Glass Cover will cover you for unlimited stone chips (cost $150 each repair), and loss or breakage of one front windscreen (cost up to $700 for a new windscreen). This also covers the windows and sunroof.

Please note: Glass Cover is included with Stress-Free. If just taking the Glass Cover the Standard Bond applies. Downtime is not refunded for chip and windscreen repairs.

13. Accidents

In the event of any form of an accident resulting in damage to the Vehicle or any third party property, you must contact us within 24 hours. The following procedures should be followed.

13.1 Third-party accident

(a) In the event of an accident where a third party is deemed at fault and a replacement vehicle is required all hire days, and Stress-Free will be transferred to a new rental agreement. If Standard Insurance applies a new bond will apply regardless of who is at fault.

(b) In the event of a single-vehicle accident (excluding a single-vehicle rollover) where a replacement vehicle is required, all hire days are transferred to a new rental agreement. A new Insurance Option is required for the remaining hire days.

(c) A single-vehicle rollover is deemed careless and driver fault regardless of which insurance option you have. It is at our discretion as to whether the remaining hire days will be carried over to a replacement vehicle. A new Insurance Option will apply if a new rental agreement is created. We reserve the right to not provide a replacement vehicle.

(d) In the event of an accident in which the vehicle is deemed driveable all hire days and Stress-Free will remain. If Standard Insurance applies, a new bond will apply for the remaining days of hire and must be paid immediately.

13.2 At the accident scene the customer must:

(a) Obtain the details of Third Parties and any Witnesses, and report the accident to the Police.

(b) Photograph damage to all vehicle(s) and registration number(s).

13.2 After the accident and at the Branch

(a) Call us and we will get the relevant forms to you.

(b) You must produce your Driver’s Licence and hand over the police report (if applicable) along with the claim form and any supporting photographs.

(c) You are required to pay the bond (if applicable) and any other amount due in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting the event, not at the completion of the hire.

(d) Spaceships will ensure the Motor Vehicle Accident Report is completed clearly and accurately.

14. Time Frame for Settlement of Claims and Bonds

a) Spaceships will use best endeavours to ensure that any money due back to the client is forwarded as quickly as possible, however, Third-Party claims can take months or even years to resolve. The customer acknowledges that handling of these claims is up to Spaceships Insurer and the Third Party, whether they are insured or not. There is nothing Spaceships can do to speed up this process.

(b) We agree to refund any Bond applicable within 30 days of receiving final resolution and payment relating to Third-Party claims.

(c) For information regarding outstanding claims or Bond refunds please email info@spaceshipsrentals.co.nz

(d) The Customer agrees to provide all reasonable assistance to Spaceships in handling any claim including providing all relevant information and attending Court to give evidence if required.

15. Exchange vehicle

This is not guaranteed and subject to the circumstances and availability at all times. Spaceships reserve the right to not supply another Vehicle regardless of your Insurance Option.

15.1 Additional charges may be incurred if:

(a) An Exchange Vehicle is required as a result of an accident you are responsible for making your own way to the nearest Spaceships pick-up location at your own cost. This applies regardless who is liable for causing the accident.

(b) You are responsible for all accommodation, transport and food costs plus any other unforeseeable costs relating to any single vehicle or third party accident.

(c) We may offer you the option of paying an “Exchange Vehicle Fee” to send a driver or truck to deliver an exchange vehicle to your location. This is subject to availability and will be your cost to pay. This fee will be up to $700 if the Vehicle needs urgent relocating and flights/transporter costs are involved.

(d) In the event of a single vehicle accident (including a Vehicle roll over) where a replacement vehicle is required, all hire days are transferred to a new rental agreement. A new Insurance Option is required for the remaining hire days.

16. Vehicle theft and break-in

We suggest having your own travel insurance to cover any associated costs in the unlikely event of a theft or loss of belongings. The Vehicle is insured for damages caused by break-in but the removable contents are not and will be your responsibility while the vehicle is on hire. We accept no liability for your personal belongings, for loss of travel days, and additional associated costs. You must produce the keys if the Vehicle is stolen.

17. Exclusions

You agree you are liable for all costs for the following irrespective of your Insurance Option if you;

(a) Are deemed by us and/or local authorities to have been careless, negligent or willful in failing to abide by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.

(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the Rental Agreement.

(c) Misplace the keys or damage the Vehicle due to the use of snow chains.

(d) Allow drivers not on the rental agreement to drive. You are also responsible for any damages caused by them.

(e) Or anyone drives with a cancelled or suspended licence.

(f) Operate the Vehicle outside of the agreed hire period.

(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river crossing, beach driving, salt water damage or driving through low plain flooded areas.

(h) Cause damage by careless, reckless, negligent or wilful conduct; such as but not limited to high-speed driving or racing your Vehicle, leaving the road for any reason, a single vehicle roll over and continuing to drive if a warning light appears or the Vehicle is damaged in any way;

(i) Damaging any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a motor accident.

(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to in your Rental Agreement.

(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for passengers to be legally secured.

(l) Make any alterations or additions to the Vehicle without the prior written consent from us

(m) Have an animal in the Vehicle – except a guide dog – subject to our approval. All associated costs for any damages and cleaning will be your responsibility.

(n) Use the incorrect fuel.

(o) Have a non-mechanical breakdown. The relevant call out fee needs to be paid directly to the NZRA. This includes, but is not limited to the following: Out of fuel / incorrect fuelling of the vehicle, wheels and tyres, lost, locked inside or broken key, flat battery and a breakdown as a result of damage caused in an accident, including towing and salvage.

18. Fees immediately payable to us

These fees apply regardless of what Insurance Option you have.

(a) Any damage or loss to the Vehicle or to us, which is not covered by our company insurance;

(b) The cost of rectifying any tyre damage unless you have paid for Stress-Free Insurance.

(c) All tolls, infringements or fines incurred by you during your rental agreement plus administration fees;

(d) All associated costs of repairing any damage caused deliberately, carelessly or recklessly, by you or any other driver of the Vehicle; or any passenger carried during the Rental Period;

(e) The cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the Agreement;

(f) The full cost of replacing or repairing all damaged or lost contents supplied by us (including but not limited to: cooker, bedding, cutlery, CD/MP3 player, tables, chairs, tents, roof racks, power cords, GPS units, keys, and any other additional items hired from us.

(g) Towing or salvage costs (unless for a major mechanical fault)

(h) Any other fees as outlined in this agreement.

19. Branch hours

Auckland

• Opening hours: see the Auckland depot information page, which also includes how to get to our Auckland depot’ for the address, map, directions and transfer options.
• After-hours pick-up & drop-off: 24 hours a day, 365 days a year!

Christchurch

• Opening hours: see the Christchurch depot information page, which also includes how to get to our Auckland depot’ for the address, map, directions and transfer options.
• After-hours pick-up & drop-off: 24 hours a day, 365 days a year!

Closed days

All depots are closed 25 December and 1 January. All Vehicles must be collected and returned to a Spaceships depot. We reserve the right to close for any additional days.

20. Return of the vehicle

20.1 You must return the Vehicle to us:

(a) Between the hours of 9am-4pm to the place and on the date shown on the Rental Document.
A pickup and drop off time is required for every booking. If you are not going to be able to return at the agreed time you must let Spaceships know at least 24 hours in advance.

(b) With the same amount of fuel that was provided and is detailed on your Rental Agreement.
This will vary and be on your Spaceships check sheet.

(c) Any extra fuel left at the end of your hire will not be refunded. If you return the Vehicle with less fuel than on your rental agreement we reserve the right charge a fuel fee of $100 to replace the fuel. A $200 fee will apply if you return the Vehicle empty or very low on fuel.

(d) In a clean and tidy condition. If not returned this way a cleaning fee of $150 will be applied to excessively dirty Vehicles. This includes but is not limited to rubbish, food, sand and mud left inside the Vehicle plus mud and road metals on the outside of the Vehicle. It is at our discretion as to whether a cleaning fee applies.

(e) If we cannot clearly see the panels we can refuse to check the Vehicle in at that time and you accept any damages we find during the cleaning process. The $150 cleaning fee will also apply.

(f) Pay a cleaning fee of $300 should you return a portable toilet in an un-sanitised state.

(g) No refund is available for unused rental days.

(h) To the location on your rental agreement. If not a relocation fee of NZ$2,000 will be charged to cover the relocation costs for a Spaceships campervan.

(i) Any person claiming the return of personal property left in the Vehicle is required to provide us with satisfactory proof of ownership.

(j) Unused hire days and additional Insurance Option payments are non-refundable for early returns.

21. After hours pick up and drop off service

21.1 If you wish to pick up or drop off the Vehicle outside of office hours (9.00am – 5.00pm), you must have pre-booked this with us or request this change 72 hours prior to your drop off date.

21.2 You accept that you are liable for the Vehicle, it contents, and all damages until a Spaceships staff member checks in the Vehicle. We accept no responsibility for Vehicle safety whilst parked on the road or outside our buildings.

22. Extension of your rental

If you wish to extend the hire period then you must contact us directly for approval, which is subject to availability at all times. Failure to gain approval will result in a late fee of $100 being charged along with any unpaid hire days being charged to your credit card. Any agreed extension of hire must be paid in full at the time of extension at the agreed rate.

23. Change of drop-off location

Change of return location is subject to availability and must be authorised by us first. If you return to a different location to that on your Rental Agreement a relocation fee of $2,000 will apply.

24. Rental duration

(a) Spaceships charge each calendar day. The day of pick up is calculated as day one regardless of pick up time and the drop off day is calculated as the final day regardless of drop off time.

(b) A set pick- up and drop off time is required for each booking. You need our approval to amend this once booked as this can impact future bookings.

(c) Rates are subject to change without notice. The rate you booked at is your rate for the duration of your hire and cannot be changed.

25. One-way rentals

No fees are charged for one-way rentals.

26. Credit card fees

Spaceships accepts Visa, MasterCard, and American Express (credit and debit) cards. A 2.5% credit card fee applies to these card payments when paying the balance of your rental on the collection of the vehicle. There is no credit card fee charged at the time of booking or via our online booking & payment systems.

27. Cancellation and Deposit

A 20% deposit is required to secure your booking. If you need to cancel your booking we have several options available.

(a) If cancelled up to 22 days prior to pick-up, the cancellation is free of charge and you’ll receive a full refund.

If you missed out on the free cancellation, our cancellation policy is as follows:

(b) If cancelled at least 7 days before the scheduled day of pick-up, we will turn the deposit into a voucher/credit that can be used within 2 years by you or a friend to book a campervan in New Zealand, Australia or the UK.

(c) If cancelled between 6 days and 1 day before the scheduled day of pick-up, we will turn 50% of the rental fee into a voucher/credit that can be used within 2 years by you or a friend to book a campervan in New Zealand, Australia or the UK. If you already paid more than 50% that part will be refunded.

(d) If cancelled on the day of pick-up or you do not show up, 100% of the rental fee (full payment) will be turned into a voucher/credit that can be used within 2 years by you or a friend to book a campervan in New Zealand, Australia or the UK.

Please note: travel credit can only be used on future travel dates, which means that your new travel dates can’t be the same as the travel dates on your cancelled booking.

If you have booked through a third party (travel agent) different cancellation fees may apply as the third-party’s cancellation terms will apply.

28. Infringement offences and Admin Fee(s)

(28.1) The Hirer is liable for all infringement notices received in respect of offences committed during the Term of Hire, including in connection with any fines or charges for traffic offences and speeding offences, any failure to comply with directions given by a traffic signal, any toll offences, any parking offences and freedom camping offences.

(28.2) For each fine or infringement processed by us, we will charge a $50 administration fee associated with the process.

(28.3) In the event that we receive a notice of an infringement and/or fine, we may either:

• (i) transfer that infringement and/or fine into the Hirer’s name and charge the Hirer the administration fee
• (ii) Debit the Hirer’s credit card for the amount of the infringement and/or fine and charge the Hirer the administration fee.

(28.4) The Hirer is hereby notified that, if we debit the Hirer’s credit card for an infringement and/or fine:

• (i) We will send (or have sent) to the Hirer, a copy of the relevant infringement or fine notice and any reminder notice as soon as practicable after it is received by us;
• (ii) The Hirer may have the right to challenge, query or object to the alleged offence to the authority that issues the infringement notice or a court (details of the relevant process should be provided on any infringement notice or fine);
• (iii) The Hirer may have the right to seek a court hearing (within such time as specified in the notice of infringement or fine); and dispute the matter with the credit card issuer.

29. Booking amendments

If any changes to the travel period are made the booking will be recalculated using the original rate booked if the travel period remains in the same season or changed to the valid rate for a different season.

30. Indemnity and Release

30.1 Except to the extent we or others are liable at law, you agree that you are liable and must indemnify us immediately for the loss of, and all damage to, the Vehicle; The cost of towing, recovering and storing the Vehicle (except when Stress-Free is taken); For all damage to the property of any person, which is caused or contributed by, you or which arises from the use of the Vehicle by you and all appraisal or assessment fees along with reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor-client basis).

30.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no responsibility or liability for any loss or damage or death (regardless of who is at fault) incurred by the hirer by reason of rental, possession or use of the Vehicle. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from any liability to the hirer including but not limited to all claims and demands on us, and any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the Vehicle.

30.3 You have rights conferred under consumer legislation and no provision in this Agreement is intended to exclude, restrict or modify any non-excludable terms implied by or rights, which you may have under the Fair Trading Act in New Zealand.

31. Termination

You agree that we may refuse any rental, terminate this agreement and/or repossess the Vehicle at any time, without notification. You will also be liable for the costs of repossessing the Vehicle and any towing charges regardless of having Stress-Free if:

(a) You breach this agreement in any way or any of the information contained in the Rental Document is found to be false

(b) The Vehicle is not returned on the return date or if we believe the Vehicle will not be returned on the agreed date

(c) If we consider, on reasonable grounds, that the safety of the passengers, general public or the condition of the Vehicle is endangered.

(d) This Agreement is terminated for any reason you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement.

32. Jurisdiction

This Agreement is governed by the laws in force in New Zealand.

33. Entire agreement

This agreement constitutes the entire agreement between the parties and there are no other oral undertakings, warranties or agreements between the parties.

34. Waiver

If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or other breaches.

35. Exchange rate and currency fluctuations

All transactions are in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance between the amount debited against your credit card and the amount refunded at the end of your rental period. We accept no responsibility for any variation.

36. Dispute Resolution

If you disagree with us, you agree to resolve your complaint or dispute with us by immediately notifying the Manager. Complaints received on the return of the Vehicle or post-hire will be disregarded. You need to provide in writing the exact details of your complaint together with any relevant evidence. We will provide a response to you within 5 Business Days of receiving your complaint. For further dispute resolution, you can contact the Rental Vehicle Association.

37. Ownership of the vehicle

We retain title to the Vehicle and you agree that you will not sell, lend or sublease the Vehicle.

38. Refunds

Unused hire days are non-refundable except if we cannot provide a replacement Vehicle in the event of a serious mechanical breakdown. In the event of a force majeure / frustrated situation and your hire is required to terminate earlier than your agreed contracted date we will offer a voucher for bookings made directly with us for the unused days. This voucher is valid for two years and can be used by yourself or a friend. If you booked via a third party their terms and conditions will apply.

39. Force Majeure and Frustrated

Force majeure events include but are not limited to a natural event, epidemic or pandemic, act of Government, act of nature and civil emergencies. When an event beyond our reasonable control occurs that prevents, frustrates or delays our ability to perform our obligations under this contract we reserve the right to:

(a) Hold a deposit amount only and transfer this to a mutually agreed time in the future for rental agreements yet to start.
(b) We will refund 80% of the booking value for bookings that paid 100% in advance. This only applies to bookings made directly with us that have not commenced.
(c) If your hire has commenced but is required to end we will offer you a voucher for the unused days if you booked directly with us. This voucher is valid for two years.
(d) If you booked via a third party their terms and conditions will apply.

40. Travel Insurance

We suggest you consider having your own travel insurance to provide you with protection for any unforeseen events that could arise.

41. Dogs

Dogs are allowed in some of our vehicle categories, but only on request. It must be pre-approved by us before you make a booking. Your dog may sleep inside the vehicle but please ensure it is in its own bed. You agree to

(a) Make good any damages caused to our Vehicle by your dog or anyone else’s dog irrespective of which Insurance policy you have chosen.
(b) Bring your own bed for your dog as well as a leash, drinking and eating bowls, toys and bags for correctly disposing of any waste.
(c) Be respectful and responsible throughout your trip and follow the different rules.
(d) Return the vehicle in a clean and tidy condition.
(e) In the event that the Vehicle is returned in an unacceptable manner due to unreasonable damage or soiling caused by your pet, we reserve the right to charge an additional fee to your credit card. Please note that costs arising from damage and soiling caused by pets are not covered by the Insurance Option plans. These costs are the responsibility of the hirer.
(f) A limit of two well-behaved, registered dogs is allowed.
(g) Your dog must have been treated for fleas
(h) While travelling, you must safely restrain your pets in the rear of the vehicle, avoiding the possibility of distracting the driver.

42. Motorhome Rental

Gravel roads

You can drive on gravel roads regardless of your Insurance Cover. Please drive at a slower speed and look out for areas of excess gravel on the road and at the edges of the road as these areas could cause the vehicle to start to drift and result in an accident. Avoid river beds, uneven ground and bush tracks or any tracks that say unsuitable for large campervans/motorhomes.

There are three restricted roads our Insurance does not cover.
These roads are called Skippers Canyon Road near Queenstown, Ball Hutt Road near Mt Cook and 90 Mile Beach in Northland. DO NOT DRIVE ON THESE ROADS.

Vehicle recovery in the case of mechanical breakdown

We cover this regardless of the insurance option you select.

Exclusions

You agree you are liable for all costs for the following irrespective of your Insurance Option if you;
(a) Are deemed by us and/or local authorities to have been careless, negligent or willful in failing to abide by the local road rules, resulting in damage to the Vehicle or any third party vehicle/property.
(b) Abandon or allow the Vehicle to be stolen or sublease the Vehicle to anyone not named on the Rental Agreement.
(c) Misplace the keys or damage the Vehicle due to the use of snow chains.
(d) Allow drivers, not on the rental agreement to drive. You are also responsible for any damages caused by them.
(e) Or anyone drives with a cancelled or suspended licence.
(f) Operate the Vehicle outside of the agreed hire period.
(g) Cause any water related damages such as but not limited to Vehicle submersion, creek or river crossing, beach driving, saltwater damage or driving through low plain flooded areas.
(h) Cause damage by careless, reckless, negligent or willful conduct; such as but not limited to high-speed driving or racing your Vehicle, leaving the road for any reason, are under the influence of alcohol or drugs and continuing to drive if a warning light appears or the Vehicle is damaged in any way;
(i) Damaging any articles, appliances, accessories or fixtures inside the Vehicle unless in the case of a motor accident.
(j) Use the vehicle to tow, carry volatile, corrosive or flammable material or store anything not agreed to in your Rental Agreement.
(k) Carry more people than is permitted in the Vehicle. This is determined by the seat belts available for passengers to be legally secured.
(l) Make any alterations or additions to the Vehicle without the prior written consent from us
(m) Have an animal in the Vehicle – except a dog – subject to our approval. All associated costs for any damages by any animals and cleaning will be your responsibility.
(n) Use incorrect fuel.
(o) Have a non-mechanical breakdown. The relevant call out fee needs to be paid directly to the NZRA. This includes, but is not limited to the following: Out of fuel / incorrect fuelling of the vehicle, wheels and tyres, lost, locked inside or broken key, flat battery and a breakdown as a result of damage caused in an accident, including towing and salvage.
(p) Smoke, or consume, or transport drugs inside the vehicle.

Road User Charge for Motorhomes

This is a fuel tax fee that is required on all diesel vehicles (our motorhomes only) upon their return and is charged based on the number of kilometres travelled. The charges per 100km are NZ$8.04. So if you travel:

• 1000 kilometres the Road User Charge will be $80.40
• 2000 kilometres the Road User Charge will be $160.80
• 3000 kilometres the Road User Charge will be $241.20

Spaceships Rentals reserves the right to change this fee in response to Government Road User Charges.

If you have not selected the Express Return Pack for Motorhomes we need to check the vehicle on your return and calculate the kilometres travelled and then charge you accordingly. If you select the Express Return Pack for Motorhomes you don’t need to worry about this.

Your privacy is important to us. Please read our Privacy & Cookie Policy to see what kind of information we collect and how we safeguard your data.

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In the unfortunate event that you need to cancel your reservation, the following cancellation policy applies:
‍
* More than 30 days → No fee applicable

* 30 to 22 days → 25% of total hire

* 7 to 21 days from pickup → 50% of total hire

* Less than 7 days from pickup → 75% of total hire

* Less than 3 days from pickup → 100% of total hire