Stray New Zealand Highlights Auckland to Queenstown Adventure Tour

Kia Ora (hello) and welcome to Aotearoa (New Zealand) the land of the long white cloud. Make your way to your hostel and then go and explore the city, we recommend starting at the waterfront which is a downhill walk from your accommodation. Meet your Guide at 6pm for an introduction to your tour and a complimentary welcome drink before heading out together for some dinner (own cost).

Accommodation: Haka House Auckland City (5 Turner St, Auckland CBD). Free activities: Walk the waterfront.

Today’s the day we say ‘haere rā’ (goodbye) to Auckland and ‘kia ora!’ (hello) to the trip of a lifetime! First stop, Hahei Beach on the Coromandel Peninsula. This gorgeous little place will capture your heart (and have you calculating how much it would cost to move to NZ’s coast eternally). When the tides are right, we’ll drive over to the nearby Hot Water Beach and dig ourselves an all-natural hot pool in the sand. Who said backpackers can’t do luxury? This evening we’ll enjoy a classic Kiwi BBQ group dinner together at the resort.

Accommodation: Hahei Beach Resort or similar. Meal inclusions: Breakfast, Dinner. Optional activities: Kayaking or Hahei Explorer. Free activities: Dig a hot pool at Hot Water Beach.

Today you have a full free day to explore Hahei. Take a sunrise kayak or walk to Cathedral Cove, board a boat and cruise around exploring the sea caves, chill out on the beach or enjoy a beer in the local pub. This is your time to relax in paradise so get your R&R on!

Accommodation: Hahei Beach Resort or similar. Meal inclusions: Breakfast. Optional activities: Cathedral Cove kayaking, Hahei explorer boat. Free activities: Visit Cathedral Cove.

Rise and shine for an early start this morning as you walk to Hahei Beach to watch the sunrise. Then it’s straight back into the bus for our journey to the geothermal wonderland of Rotorua.

Before we get to Rotorua, we’ll stop for an incredibly scenic walk through the Karangahake Gorge and then we’ll head to the home of the Hobbit and enjoy a tour of the real movie set, which was created right here in Middle Earth! When we arrive in Rotorua, head for a walk through the Whakarewarewa Redwood Forest and then explore the township. There are so many activities available in Rotorua – ask your guide for options!

Accommodation: Haka House Rotorua or similar. Meal inclusions: Breakfast. Included activity: Hobbiton Movie Set Tour. Free activities: Karangahake Gorge, Whakarewarewa Redwood Forest walk.

This morning, take your pick of epic Rotorua experiences: go ziplining, plunge over a 7m waterfall, soak in the Polynesian Spa’s hot pools, or wander through Kuirau Park with its bubbling mud pools. Whether you’re chasing thrills or chill time, Rotorua delivers. In the afternoon, we head off the beaten path to Lake Aniwhenua. Here you’ll be welcomed by the local Māori whānau at Kohutapu Lodge. Discover sacred rock carvings, try traditional stick games, and watch a ground-cooked hangi come to life—before digging in. Trust us, it might just be the best meal you’ll have in New Zealand (or ever).

Exclusive experience includes:

• 1 night’s accommodation at the serene lakeside Kohutapu Lodge
• Full traditional hangi buffet dinner & dessert
• Continental breakfast
• Guided tour to sacred Maori rock carvings
• Introduction to the Murupara area, its people, history and challenges

Accommodation: Kohutapu Lodge. Included activity: Learn the Haka, Maori flax weaving. Meal inclusions: Breakfast, traditional hangi dinner and dessert included. Optional activities: Rotorua Canopy tours, Rotorua Rafting, Polynesian Spa. Free activities: Maori rock carvings, volleyball, Maori cultural games.

Rise and shine! Enjoy your buffet breakfast and get ready for a day of jam-packed adventure. Keep your togs (swimwear) handy, because our first stop is Kerosene Creek – a naturally hot river and the perfect place for a morning soak. Then it’s on to Taupo to see Australasia’s largest lake and the mighty Huka Falls, grab lunch and take a walk to explore or simply relax at your accommodation.

Accommodation: Haka House Taupo or similar. Meal inclusions: Breakfast. Optional paid activities: Skydiving or bungy in Taupo. Free activities: Huka Falls, Spa Park walk Taupo.

Today we’re up bright and early as we leave Taupō and head deep into Tongariro National Park — home to what’s often described as the best one-day walk in the world: the Tongariro Alpine Crossing. This iconic 19 km trail leads us through an awe-inspiring volcanic landscape of steaming vents, crater lakes, and rugged alpine ridges.

The Crossing is open year-round, and when there’s snow or ice on the route, a qualified alpine guide and specialised equipment are required for safety (additional cost). These alpine conditions – most common from June to October, but possible at any time – can make the scenery even more dramatic and unforgettable.

As always, safety is our priority and the plan is weather-dependent. If conditions aren’t suitable for the full Crossing, your guide will have a choice of other incredible hiking options in Tongariro National Park ready to go.

Accommodation: Alpine Chalets or similar. Included activities: *Tongariro Alpine Crossing (snow & ice, extra cost). *Meal inclusions: Breakfast. Meal options: Pack a lunch & plenty of snacks and water.
Free activities: Taranaki Falls walk, visit the Volcanic Centre, Tawhai Falls (Gollum’s pool). Optional paid activities: Alpine guide and specialist winter gear (required in snow/ice conditions).

Onwards to Wellington, the ‘coolest little capital in the world’! Wellington packs a lot of character into its downtown district, with great restaurants and bars along Cuba Street and Courtenay Place. Fill your afternoon by grabbing a craft beer at a brewery, head up on the cable car to overlook the city or take a stroll along the waterfront and Oriental Parade. Oh and, most importantly for the coffee lovers, you’ll be glad to know that Wellington’s coffee culture and cafe scene is considered one of the best in NZ.

Accommodation: Cambridge Hotel or similar. Meal inclusions: Breakfast. Meal options: Local restaurants or self-cater in the hostel kitchen. Optional paid activities: Wellington Cable Car. Free activities: Walk Oriental Parade, Gumboot (welly) throwing.

Today we’ll catch an early Ferry across the Cook Strait and through the magnificent Marlborough Sounds to the South Island. If the weather’s good, head out to the viewing deck to witness some incredible scenes and spot some wildlife. From there we’ll set off through the picturesque Marlborough region to Marahau, our accommodation is situated right on the edge of the spectacular Abel Tasman National Park – perfect for exploring arguably the best National Park in NZ.

Accommodation: The Barn Marahau. Optional paid activities: Wine tasting. Meal inclusions: Breakfast. Meal options: We’ll stop at a supermarket to stock up on supplies – Self-cater or join the optional group dinner. Free activities: Stargazing. Included activity: Ferry Crossing to the South Island

Count yourself lucky because you have a full day to explore New Zealand’s most popular national park today. From our accommodation we’ll be picked up and taken by water taxi to Anchorage Bay, admiring the park’s natural golden sand beaches and brilliant blue waters along the way. Enjoy a picnic on the beach before checking out Cleopatra’s Pools, moss lined fresh water pools with a natural water slide and then, we’ll walk approximately 4 hours back to our accommodation, stopping along the way to take amazing photos and swim in the secluded bays.

Accommodation: The Barn Marahau. Optional paid activities: Kayaking, skydiving, canyoning – (PM). Meal inclusions: Breakfast. Meal options: Pack a picnic lunch and lots of snacks for your hike, Self-cater in the kitchen or use the BBQs. Free activities: Hike in the national park, relax on the golden sand beaches, see Cleopatra’s Pools

Buckle up for an awesome day driving down the incredibly scenic ‘wild’ West Coast, an area known for its untamed beaches and spectacular rainforest. Through Buller Gorge and down a stretch of road named one of the top drives in the world by Lonely Planet, there’s not much phone reception but you are NOT going to need it – we dare you to peel your eyes away from the window for even just a second. We’ll stop at the Punakaiki Pancake Rocks and blowholes to explore this unique part of coastline before continuing on to the quaint township of Franz Josef, set amongst the rainforest. Tonight, we’ll have a group dinner together at our accommodation.

Accommodation: Rainforest Retreat. Meal inclusions: Breakfast, Dinner. Meal options: Local restaurants or self-cater in the hostel kitchen. Free activities: Buller Gorge, Pancake Rocks and blowholes, Hokitika

Ice, ice baby! Get ready to experience the Franz Josef Glacier, an iconic highlight of the West Coast. Take a short drive to the beginning of the track. Hike through native bush and across glacial streams to the terminal face of the glacier for spectacular photos or just hang out at the Retreat and relax in one of NZ’s largest spa pools.

Accommodation: Rainforest Retreat. Optional paid activities: Shuttle to the track. Meal inclusions: Breakfast. Meal options: Local restaurants or self-cater in the hostel kitchen. Free activities: Glacier hike, bush tracks, soak in the spa

It’s another scenic journey today with plenty of photo stops. First up is the amazing Lake Matheson, known as the mirror-lake, for a short walk. We travel inland through the mountainous Haast Pass and alongside beautiful Lake Hawea and into Queenstown. Once settled, put on your dancing shoes and head out to explore this lakeside resort, there are over 100 clubs and bars to choose from in Queenstown!

Accommodation: Haka House Queenstown Lakefront. Meal inclusions: Breakfast. Meal options: Local restaurants or self-cater in the hostel kitchen

Yaaaasssss Queen(stown)! You’ve got a full days in the adventure capital. With an awesome night life, beautiful mountain scenery and plenty of outdoor activities, it’s easy to understand why so many backpackers refuse to leave this place.

Accommodation: Haka House Queenstown Lakefront. Optional paid activities: Any adventure activity that we Kiwis can dream up (bungy, swing, jet boating,skydiving, mountain biking, zipline, horse riding…). Meal inclusions: Breakfast. Meal options: Local restaurants or self-cater in the hostel kitchen. Free activities: Hike Ben Lomond, the Queenstown Hill, or Bob’s Peak

You’ve got another full day in the adventure capital!

Accommodation: Haka House Queenstown Lakefront. Optional paid activities: Any adventure activity that we Kiwis can dream up (bungy, swing, jet boating,skydiving, mountain biking, zipline, horse riding…). Meal inclusions: Breakfast. Meal options: Local restaurants or self-cater in the hostel kitchen. Free activities: Hike Ben Lomond, the Queenstown Hill, or Bob’s Peak

Today you’ll hop aboard the Coach and we’ll take you to the stunning and world famous Milford Sound. After a super scenic drive, you’ll board the boat and cruise across the Sound. Look out for the impressive Mitre Peak, lush rainforests and (if it’s been raining) thundering waterfalls. You’ll also have the opportunity to spot lots of amazing wildlife like Fur Seals, Penguins and Dolphins. Once you’ve snapped as many pics as you possibly can, it’s back to Queenstown where you can check out some one of the many restaurants Queenstown has to offer – or try the famous Fergburger!

Accommodation: Haka House Queenstown Lakefront. Meal inclusions: Breakfast. Included activity: Day trip to Milford Sound

Today your adventure comes to an end. Say goodbye to your guide and your new Stray mates, we hope you had a great time and we look forward to adventuring with you again in the future!

Meal inclusions: Breakfast

• Warm clothing you can layer
• Waterproof jacket
• Sturdy walking shoes/boots
• Swimming apparel
• Hat & sunscreen
• Refillable water bottle
• Towel & toiletries
• Camera
• Optional items you might want to bring: Motion sickness tablets, Insect repellent
• Please note that this a list of recommended essentials, not a comprehensive packing list.

Standard Terms and Conditions

1. These points make up all of the terms of contract between Stray (‘Stray’ or ‘us/we’) and the customer (‘passenger/you’).
2. Prices: Prices: All prices are inclusive of tax. Prices listed on Stray’s website may be rounded. The final amount charged may vary +/- $0.50 of the advertised price.  New Zealand products are priced in NZD. Australian products are priced in AUD. Asia products are priced in USD
3. Stray passes and tours are only valid for the person whose name they were originally issued for and are non-transferrable. Passengers can expect to be Photo ID checked.
4. Behaviour: Stray is not a common carrier and therefore can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. By travelling with Stray you agree to accept the authority of the Guide and accept their decisions. Our staff are entitled to a safe working environment, and our passengers to a great experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a Guide requires a passenger to leave the trip no refunds will be given and the passenger in question will be responsible for their own travel costs from that point.
5. Published information: Stray will endeavour to adhere to published/stated departure, arrival and general travel times however on occasion, external and unpredictable events may prevent us from meeting these times. In these scenarios Stray is not liable for any loss or damage arising out of, or consequentially upon, any abandonment of, or delay in, any departure. We make a concerted effort to ensure the accuracy of our brochure, Stray Mate and website content however on occasion details may vary. Liaise with your Guide or Stray’s reservations team for clarification. Where a new brochure has been published (as shown by the validity date) it supersedes all older brochures. Anything listed in the brochure as free is not considered included in the ticket price and is non-refundable and non-transferable, no matter what the circumstances.
6. Disruptions: Stray will not be held liable for unforeseen disruptions to your trip that are beyond our control (weather, natural disasters, third party service changes, etc). We will always endeavour to assist you but encourage you to take out a comprehensive travel insurance policy that will cover you for unforeseen disruptions, cancelling and cutting short your trip, delayed departures, accident and medical.
7. Sickness & injury: While all care will be taken, Stray will not be held liable for any sickness or injury to any customer.
8. Visas: It is the passenger’s responsibility to carry a valid passport and appropriate visas while travelling on any Stray services.
9. Travel Insurance: Travel insurance is not included with Stray passes or tours. Adequate and valid travel insurance is compulsory to travel with Stray in all regions. Your travel insurance policy must cover you for accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. Stray also recommends that it covers tour cancellation or curtailment, loss of/damage to luggage, personal effects and natural disasters. When travelling with us in Asia, you must provide Stray with your travel insurance details prior to departure and carry your policy information with you while travelling and produce it on request. Your trip may be cancelled or you may be removed from a tour if you cannot provide proof of travel insurance at any time. We do not take responsibility for any personal possessions lost under any circumstances.
10. Where third party operator services are included in Stray’s passes/tours, Stray will make every endeavour to ensure the operator meets their obligations in the delivery of the service. If the Operator fails to deliver on their obligations Stray will seek a fair and reasonable resolution, which may result in a partial or full refund. If the expected level of service or inclusions have been misrepresented by the ‘booking agent’, the passenger will need to address their concerns directly with their agent.  Stray takes no responsibility for any act of neglect by any company whose services are used as part of your trip including but not limited to, activity and accommodation providers.
11. Stray accepts no responsibility for any independently operated activity a passenger chooses to undertake while travelling with Stray.
12. Illegal activity: If passengers are caught with non-prescription, illegal drugs or partaking in illegal activities while travelling with Stray, any resulting consequences (incarceration, capital punishment and even death) will result in the passengers Stray pass/tour being nullified (voided) without refund. Stray will refuse carriage and will take no responsibility for passengers partaking in illegal activities.
13. Images and video: On occasion, Stray conducts photo and video projects for the purposes of promoting its products and services. Passengers on these trips will be given the option to opt out of any such activities. Passengers are to advise their Guide should they wish to be excluded. If you do not opt out you are consenting to Stray using the images taken whilst on your Stray trip for advertising and promotional purposes worldwide, royalty-free in any medium.
14. Deposit payments: A $200 deposit is required upon booking. Full payment is required within 6 months of the booking or a minimum of 31 days prior to departure (whichever comes first). If the full payment is not received in the designated time frame, Stray reserves the right to cancel the booking. Deposits are non-refundable and non-transferable. When you pay by deposit, you have committed to paying the price advertised at the time of booking, regardless of any price changes or alternative promotions that become available. If you want to cancel your Stray pass after paying the deposit, please check the details of Stray’s Cancellation Policy.
    
15. Promotions with free inclusions or value-adds: A value added product (which could be a pass, journey, accommodation, activity or good) is a product which is included free of charge with the purchase of another Stray product. Value-added products cannot be sold, transferred to another traveller’s name, exchanged for a refund or an alternative product. If a traveller is unable to redeem the value-add product within 18 months of the original purchase it is forfeited. Once travel has commenced, Stray’s Cancellation Policy applies and neither of the bundled products is subject to a refund. If a promotion has bespoke terms or conditions for a free or value-added offer (e.g. travel date restrictions) these will supersede our standard conditions. [term amended from 12 months to 18 months on 11 March 2020]
16. Competitions and Prizes: Stray products included as part of a competition or prize pack cannot be exchanged for cash, sold or transferred. Products must be redeemed within 12 months of the announcement or within a specific time frame if stated in the competition/prize terms, or the prize will be forfeited. These generic terms apply unless a variation is specified in the competition’s terms.
17. Privacy: When purchasing a Stray product you will only be contacted by Stray with information directly relating to the supply of the product or service you have purchased. These types of communications include booking confirmations, pre departure information and service updates before, during or after travel. Unless you have opted-in to receive other types of communications from Stray (ie. general news, offers etc) you will not be contacted by Stray. You can opt out of Stray communication by emailing us at unsubscribe@straytravel.co.nz or by using the unsubscribe link in the footer of our emails. Please note, if you do so, we will not be able to communicate with you about any service or trip updates and it becomes your responsibility to communicate with Stray. View Stray’s Privacy Policy.
18. Disputes: Should you wish to raise any issues regarding your trip, it is your responsibility to notify Stray as soon as possible so that we have every reasonable opportunity to resolve the issue.
    If you are currently travelling: Advise your Stray Guide of your concern immediately so that steps can be taken to address the matter. If you would prefer to contact Stray directly, email feedback@straytravel.com.
    If you have finished travelling: You must email feedback@straytravel.com within 28 days of the dispute in question.
    We will not consider claims that are submitted 28 days after the dispute in question. Please provide a valid email address so we can provide a written response.
19. Law: These terms and conditions apply to the extent that they are NOT inconsistent with, or in contravention of, any obligation imposed on Stray by local law in the country of travel.
20. Children: New Zealand Tours: Children aged 12-17 may travel, only if accompanied by a parent or legal guardian (The Select Tours only). Children are entitled to 15% off the full retail price of Stray Journeys Select Tour based on their age at the time of commencing travel (not booking). Australia Tours: Children aged 12-17 may travel if accompanied by a parent or legal guardian (The Select Tours only). Asia Tours: Children aged 12-17 may travel if accompanied by a parent or legal guardian. Travellers aged 16 or 17 years old can only travel alone with a signed consent form from a parent or guardian (contact Stray reservations for the form – reservations@straytravel.com). Please note: some of Stray’s accommodations in Asia are 18+ only, which means that any travellers younger than 17 may need to find alternative accommodation or stay in a private room.
21. Luggage: Luggage must be limited to one backpack, bag or case per person with a maximum weight of 15kgs as our buses have limited storage space. You may also travel with a daypack for cameras, valuables, raincoats and items you will need to access throughout the day. Stray does not take any responsibility for any damage to, or loss of, any property or personal effects under any circumstances while passengers are utilising any of the services which Stray provides or markets.
22. Fuel: We have fuel efficient buses to minimise our consumption but we reserve the right to put in place a fuel surcharge (at any time post ticket purchase) if fuel prices increase significantly during the pricing validity. Any surcharge will be payable to your Guide on your first day of travel. It will be a maximum of $30 local currency (NZD/AUD/USD) and will be clearly outlined online if initiated.
23. Water safety: During your Stray trip there are options to be involved in swimming or water based activities independent of Stray and its partners. It is the passenger’s sole responsibility to determine if he or she is qualified and capable of participating in any water activity, and he or she chooses to participate at their own discretion.
24. Fitness: Our tours are active so a reasonable amount of fitness is required. We undertake walks throughout the day to break up travel days.  If you have any concerns regarding your suitability for any of our tours, please discuss this with our reservations staff before booking.
25. Dietary requirements and allergies: Any dietary requirements or allergies must be advised upon booking so they can be catered to where possible.
26. Cancellations: If you cancel your pass or tour a cancellation fee will apply. See Stray’s Cancellation Policy.

Stray Journeys & Inclusive Tours

Stray’s standard terms and conditions outlined above apply. The below terms are in addition to our standard terms and unique to Journeys and Inclusive Tours.

1. Itinerary changes: Stray may vary itineraries, activities and transport modes at its discretion – due to the nature of our product and the environment within which we operate. However if Stray cancels a trip departure or part-thereof, the customer will be offered an alternative option or alternative travel date. If the alternative does not suit the passenger a refund will be made available (or pro-rata if only a portion of a trip is cancelled). If a trip is cancelled due to an external event outside of Stray’s control (extreme weather, natural disaster, political unrest etc.) an alternative date will be offered otherwise standard cancellation fees apply. Travel insurance is compulsory to travel with Stray and customers should ensure their policy covers them for protection against unpredictable events.
2. Included: Transport, Guide, accommodation, activities and meals as specified in the itinerary. Meals are stipulated on your selected itinerary: (B) = Breakfast, (L) = Lunch and (D) = Dinner.
3. Accommodation: Accommodation is included at each overnight stop – in NZ most trips do not include the last night’s accommodation in our final destination. In Australia they do, except for the Cassowary Tour.  Linen is provided free of charge at all overnight stops. Upgrades to a private room are limited but may be available upon request. En-suite rooms are not guaranteed with upgrades.  If booking an accommodation upgrade, please note that there are some exclusions: Hahei, Doubtful Sound, Blue Duck Station in NZ, Whitsunday sailing in Australia and our homestays in Asia.
4. Reconfirm your departure: Please reconfirm your departure date and pick-up location by contacting our Reservations Team on +64 (0) 9 526 2149  or reservations@straytravel.com 7 days prior to your departure. This will allow us to confirm your pick-up time and let you know of any important information relating to your trip.
5. Accommodation with Children: Any person or group travelling with a child or children (aged 7-17) is required to upgrade their Stray Journeys Tour accommodation to a private room. Private rooms will be provided for all locations except Hahei and Doubtful Sound which will be shared. This is for the safety and comfort of both parties.
6. Changing a start date: Changes are permitted up to 31 days prior to the original date of departure, providing your tour is paid for in full. The new requested departure date is subject to availability and must be within 18 months of your original booking. If the rate of the new departure costs more than the original, you will be required to pay the difference. If the rate of the new departure cost less, any due rebate would be calculated as the difference less the applicable cancellation fee on the original booking. Upgrades to twin/single rooms are subject to availability and not guaranteed. If an upgrade is not available on the new departure date this portion may be refunded at Stray’s discretion.
7. Changing to an alternative product: If you wish to change to an alternative Stray Journey, you may do so provided the original booking and has been paid for in full. If you are upgrading to a higher value pass, you will be required to pay the difference. If you are downgrading to a lower value product, any due rebate would be calculated as the difference less the applicable cancellation fee on the original booking.
8. Minimum numbers: Departures require a minimum number of passengers to operate. In circumstances where minimum numbers are not reached an alternative departure date will be offered or a full refund. Passengers will be notified by email at least 31 days in advance of such changes.
9. Cancellations: If you cancel your Journey a cancellation fee will apply. Stray’s Cancellation Policy

STRAY’S SPECIAL AMENDMENT & CREDIT POLICY

Our Special Amendment and Credit Policy was developed on 16 March 2020, during the global COVID-19 pandemic to allow you to confidently defer your trip until you are able travel again.

Applies to: All customers with a Stray pass or tour purchased between 16 March 2019 and October 31 2020 and includes customers who have not yet selected a travel date.

Validity: Use credit to start travel any time before 31 December 2025.

Travellers who have not yet started travelling can:  

• Change their start date free of charge as many times as they like
• Book another start date to travel anytime before 31 December 2025
• Can swap their booking for a credit of the price paid, to travel on any product that Stray offers in any region before 31 December 2025.

Travellers that had their trip cut short after starting due to travel restrictions imposed due to coronavirus in 2020:

• Travellers who travelled less than 25% of their trip are eligible for 100% credit.
• Travellers who travelled more than 25% of their trip are eligible for a travel credit with Stray pro-rata for the unused portion of the trip. This credit can be used to travel on any product that Stray offers in any region.
• Credit must be used to start a new trip before 31 December 2025.

Credit Terms and Conditions: 

1. Open-Dated Bookings will be credited with the amount paid at the time of booking.
2. Credit can be used for any Stray trip, in any region Stray operates in.
3. If the customer wants to travel in a different region, the credit will be converted to the relevant currency (NZD for New Zealand trips, AUD for Australian trips, USD for Asia trips) at the rate that was correct on the original date of purchase.
4. If the new trip costs more, you can pay the difference. If it costs less, leftover credit can be gifted to a friend.
5. Credit is subject to Stray’s Cancellation Policy at the time the original booking was made.
6. Customers who booked via an agent can apply directly to Stray for credit. Stray will validate this with the original booking agent. Once credit is validated, the customer can rebook a trip with Stray directly.

‘Amendments’ to change dates, and a ‘Credit’ option, offer customers flexibility and an alternative option to cancellation. For cancellations, Stray’s Cancellation Policy applies.

 STRAY’S CANCELLATION POLICY

Standard Cancellation Policy applies for: Stray Journeys Adventure Tours and Select Tours, Stray Freestyle Passes, Arrival Packs and Day Trips.

If you have paid the $200 deposit to secure your seat and departure date, or made full payment and you need to cancel your booking, we have a couple of options available.

1. a)If you cancel your tour booking31 days or more before your confirmed departure date:

• If you’ve booked direct with Stray and made full payment, the cancellation is free of charge and you will be refunded in full (less any applicable credit card fees).
• If you’ve booked direct with Stray and paid the $200 deposit, you will be refunded in full minus the non-refundable $200 deposit.
• If you’ve booked with an agent, you will need to go back to your agent to find out their cancellation terms.

1. b)If you cancel your tour booking30 days or less before your confirmed departure date:

• If cancelled or you do not show up, 100% of the tour price (full payment) is non-refundable or transferable.

Cancellations should be made with your original booking agent who may charge an additional fee and/or have their own refund/credit policies. If you booked online please contact reservations@straytravel.com.

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