Reefsleep Single Whitsundays

u003ch2u003eu003cspan class=u0022markeru0022u003eu003cstrongu003e1. Your Responsibilitiesu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022third-party-agentu0022u003eu003c/au003eu003cstrongu003e1.1 Understanding The Travel Shop’s role as a Third Party Travel Agentu003c/strongu003eu003c/h3u003ernThe Travel Shop acts solely as a booking agent on behalf of third-party tour operators, service providers, and experience suppliers. We do not operate, manage, or control any tours, transportation services, accommodations, or other travel-related services. By booking with us, you acknowledge that:rnu003culu003ern tu003cliu003eThe Travel Shop is not responsible for the actions, policies, or performance of any tour operator.u003c/liu003ern tu003cliu003eCancellations, rescheduling, refunds, or experience discrepancies are completely up to and dependent on the operator. Administration fees from The Travel Shop may apply.u003c/liu003ern tu003cliu003eWe do not guarantee the quality, safety, or suitability of any tour or service.u003c/liu003ern tu003cliu003eAny claims or disputes must be handled directly with the tour operator.u003c/liu003ern tu003cliu003eThe Travel Shop is not liable for losses, damages, or additional costs resulting from operator changes or cancellations.u003c/liu003ernu003c/ulu003ernu003ch3u003eu003ca id=u0022accurate-informationu0022u003eu003c/au003eu003cstrongu003e1.2 Accurate Information u0026amp; Ticket Discrepanciesu003c/strongu003eu003c/h3u003ernYou must provide accurate and complete information during the booking process. The Travel Shop is not responsible for any issues or losses arising from any incorrect information provided. Please check all information carefully. It is your responsibility to notify us of ticket discrepancies prior to travel. Fees may be applied for any booking changes.rnu003ch3u003eu003ca id=u0022reconfirmationu0022u003eu003c/au003eu003cstrongu003e1.3 Reconfirmationu003c/strongu003eu003c/h3u003ernAll Clients are responsible for reconfirming their tour, accommodation and/or itinerary with the operator as per your check-in instructions. You must reconfirm your experience directly with the operator at least 48 hours in advance of the date of travel. Any transfer buses or transport services must be organised directly with the operator, so please ensure you have confirmed your pick-up and drop-off location and time with the operator directly. The Travel Shop is not responsible for any late arrivals or issues from operator transport services.rnu003ch3u003eu003ca id=u0022check-inu0022u003eu003c/au003eu003cstrongu003e1.4 Check Inu003c/strongu003eu003c/h3u003ernYou need to allow adequate time to check in prior to the specified departure time of your tour. Please refer to the specific tour page for full check-in instructions. Guests unable to attend their ticketed tour, transport or accommodation due to delay or lateness will not be eligible for a refund.rnu003ch3u003eu003ca id=u0022health-fitnessu0022u003eu003c/au003eu003cstrongu003e1.5 Health and Fitness Requirementsu003c/strongu003eu003c/h3u003ernYou must ensure all Clients in your party, yourself included, are physically fit for the chosen tour. Any pre-existing medical conditions, dietary restrictions, or special requirements must be communicated to The Travel Shop at the time of booking. The Travel Shop reserves the right to refuse service to anyone deemed unfit for the tour. Please get in touch with our travel agents before booking if you have a medical issue, disability, cannot swim or are pregnant to ensure you are matched with a suitable tour. The Travel Shop and our partnered tour operators reserve the right to deny travel to anybody on the basis of safety at any time. The Travel Shop is not responsible for any losses arising from refused travel due to passenger health and ability.rnu003ch3u003eu003ca id=u0022compliance-lawsu0022u003eu003c/au003eu003cstrongu003e1.6 Compliance with Laws and Regulationsu003c/strongu003eu003c/h3u003ernYou must comply with all local laws and regulations during the tour. This includes adhering to customs, immigration, and health requirements of the destination. The Travel Shop is not responsible for any losses due to delays or issues arriving at your departure destination.rnu003ch3u003eu003ca id=u0022age-restrictionsu0022u003eu003c/au003eu003cstrongu003e1.7 Age Restrictionsu003c/strongu003eu003c/h3u003ernIt is your responsibility to advise The Travel Shop before booking if any Clients are under 18 years old to ensure you are booking the appropriate trip. Our travel experiences have strict age limits for your safety. Inaccurate or false age information supplied by the Client may result in removal from the tour without a refund.rnu003ch3u003eu003ca id=u0022conduct-behaviouru0022u003eu003c/au003eu003cstrongu003e1.8 Conduct and Behaviouru003c/strongu003eu003c/h3u003ernYou are expected to behave respectfully and responsibly. Any behaviour that is deemed disruptive, dangerous, or inappropriate may result in the Client/s being removed from the tour without a refund. Clients must follow the instructions of the tour guide and any safety guidelines provided at all times.rnu003ch3u003eu003ca id=u0022safetyu0022u003eu003c/au003eu003cstrongu003e1.9 Safetyu003c/strongu003eu003c/h3u003ernClients must adhere to all safety instructions and guidelines provided by The Travel Shop staff and operator/third-party providers. You must be able to understand all safety briefings and instructions for everyone’s safety. Failure to comply with safety instructions may result in removal from the tour without a refund.rnu003ch3u003eu003ca id=u0022food-allergiesu0022u003eu003c/au003eu003cstrongu003e1.10 Food Allergies u0026amp; Dietary Requirementsu003c/strongu003eu003c/h3u003ernIt is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and the individual tour check-in agent, before boarding, of any medical conditions, including food allergies you may suffer from. Failure to provide reasonable notice for your dietaries to be catered for may result in a lack of suitable food available to you during your tours. The Travel Shop and our partnered tour operators reserve the right to charge fees as they see fit for special dietary requirements.rnu003ch3u003eu003ca id=u0022scuba-divingu0022u003eu003c/au003eu003cstrongu003e1.11 Scuba Divingu003c/strongu003eu003c/h3u003ernIf you are undertaking any scuba diving activities, you must read and meet the u003ca href=u0022https://sailing-whitsundays.com/article/scuba-diving-medical-questionnaire-whitsundaysu0022u003escuba diving medical requirements and informationu003c/au003e before travelling. The Travel Shop is not liable for any losses occurring from a Tour Operator refusing you a scuba dive if you did not read and meet the above requirements prior to travel (e.g. did not get a medical certificate).rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022prices-extra-costsu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e2. Prices u0026amp; Extra Costsu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022inclusions-exclusionsu0022u003eu003c/au003eu003cstrongu003e2.1 Inclusions and Exclusionsu003c/strongu003eu003c/h3u003ernPrices include only those items explicitly stated in the itinerary. All other expenses, including but not limited to personal expenses, travel insurance, additional meals, surcharges, levies and optional activities, are your responsibility.rnu003ch3u003eu003ca id=u0022price-changesu0022u003eu003c/au003eu003cstrongu003e2.2 Price Changesu003c/strongu003eu003c/h3u003ernThe Travel Shop reserves the right to adjust prices due to fluctuations in exchange rates, fuel surcharges, taxes, and other external factors. Any price changes will be communicated to the Client as soon as possible. We will endeavour to communicate these extra costs with you at the time of booking, and on your ticket. However, it is your responsibility to confirm which (if any) additional costs apply with each Service Operator upon reconfirming your trip.rnu003ch3u003eu003ca id=u0022additional-chargesu0022u003eu003c/au003eu003cstrongu003e2.3 Additional Chargesu003c/strongu003eu003c/h3u003ernClients may incur additional charges for changes to their booking, including amendments to travel dates, upgrades, or additional services requested after the initial booking. Any additional costs incurred due to personal circumstances, such as medical emergencies or changes in travel plans, are the Client’s responsibility. We highly recommend travel insurance.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022cancellation-policyu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e3. Cancellation Policyu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022supplier-cancellation-policiesu0022u003eu003c/au003eu003cstrongu003e3.1 Supplier Cancellation Policies u0026amp; Your Responsibilitiesu003c/strongu003eu003c/h3u003ernAll Travellers are bound by both the Supplier Cancellation policies, as well as The Travel Shop’s Cancellation policies. Supplier Cancellation Policies for each tour can be found on that individual product page’s terms and conditions, as policies vary from operator to operator.rnrnOur Travel Agents are required to notify the Operator of any Client Cancellations within the specified Cancellation Period. It is your responsibility to ensure submission of your Cancellation Request during standard business hours (9 am – 5 pm AEST) and with adequate time to allow us to contact the Tour Operator within the specified Cancellation Period.rnrnAll Cancellation Requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e within the outlined Supplier Cancellation Period. Cancellations attempted in-store, or via online chat or phone, will not be actioned.rnu003ch3u003eu003ca id=u0022client-cancellationu0022u003eu003c/au003eu003cstrongu003e3.2 Client Cancellation (when you, the Traveller, cancels)u003c/strongu003eu003c/h3u003ernu003cstrongu003eIf you wish to cancel your booking, please see the following clauses for possible outcomes and their relevant terms and conditions.u003c/strongu003ernu003culu003ern tu003cliu003eu003cstrongu003eu003cbigu003e3.2.1 Client Cancellations u003cuu003ewithinu003c/uu003e the Supplier Cancellation Refund Periodu003c/bigu003eu003c/strongu003eu003c/liu003ernu003c/ulu003ernIf you wish to cancel your booking and are u003cuu003ewithinu003c/uu003e the timeframe of the Supplier Cancellation Period outlined on the product page, you may be eligible for a refund. Please note that supplier fees may apply. Credit card fees are non-refundable. See section 4 for more information on the refund process.rnrnAll cancellation requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e within the outlined Supplier Cancellation Period. Cancellations attempted in-store, or via online chat or phone will not be actioned.rnu003culu003ern tu003cliu003eu003cstrongu003eu003cbigu003e3.2.2 Client Cancellations u003cuu003eoutside ofu003c/uu003e the Supplier Cancellation Refund Periodu003c/bigu003eu003c/strongu003eu003c/liu003ernu003c/ulu003ernIf you wish to cancel your booking and are u003cuu003eoutsideu003c/uu003e the timeframe of the Supplier Cancellation Period outlined on the product page, you will not be eligible for a refund. This includes u003cuu003e“no-shows”u003c/uu003e on the day of travel.rnu003culu003ern tu003cliu003eu003cbigu003eu003cstrongu003e3.2.3 Tour Transfers in the event of Client Cancellationu003c/strongu003eu003c/bigu003eu003c/liu003ernu003c/ulu003ernCustomers who are within the valid Supplier Cancellation Period for a refund may be eligible for a Tour Transfer. Please note that this process is at the complete discretion of the supplier. You are not eligible to transfer your tour if you are outside of the valid Cancellation Refund Period (varies for each tour).rnrnAll Tour Transfers incur a $20 administration fee. All Tour Transfers are subject to availability, and it should be noted that specific availability is never guaranteed. Supplier fees may apply to Tour Transfers.rnrnAll cancellation requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e. Cancellations attempted in-store, or via online chat or phone will not be actioned.rnu003culu003ern tu003cliu003eu003cbigu003eu003cstrongu003e3.2.4 Credit in the event of a Client Cancellationu003c/strongu003eu003c/bigu003eu003c/liu003ernu003c/ulu003ernCustomers who are within the valid Supplier Cancellation Period for a refund may be eligible for a Credit. Eligible Customers will be credited the full value of their initial booking refund, minus a $20 administration fee and any supplier fees that may be incurred from the cancellation.rnrnYour Credit will be available to spend on any booking with The Travel Shop within the next 5 years.rnrnPlease note that this process is at the complete discretion of the supplier and The Travel Shop. You are not eligible for a credit if you are outside of the valid Cancellation Refund Period (varies for each tour). Credit card fees are non-refundable and non-creditable. Any future bookings using Credits are subject to availability.rnrnAll cancellation requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e. Cancellations attempted in-store, or via online chat or phone will not be actioned.rnu003ch3u003eu003ca id=u0022supplier-cancellationsu0022u003eu003c/au003eu003cstrongu003e3.3 Supplier Cancellations (when the Tour Operator cancels)u003c/strongu003eu003c/h3u003ernTours may be changed or cancelled for any reason at the discretion of the Service Operator. In the event of a Supplier Cancellation, The Travel Shop is not liable for any additional costs incurred by the Client, such as non-refundable airline tickets, accommodation or other travel arrangements.rnrnWe strongly recommend obtaining appropriate travel insurance to cover any supplier cancellations due to the unpredictable tropical weather prevalent in the region, as The Travel Shop is not liable for any losses.rnrnIf the Supplier cancels your trip, please see the following clauses for possible outcomes and their relevant terms and conditions.rnu003culu003ern tu003cliu003eu003cbigu003eu003cstrongu003e3.3.1 Refund in the event of Supplier Cancellationu003c/strongu003eu003c/bigu003eu003c/liu003ernu003c/ulu003ernIf the Service Operator has to cancel the trip or activity (prior to departure) and The Travel Shop cannot offer a suitable alternative, then a refund of the value of your booking minus a 20% administration fee and any associated card fees. See section 4 for more information on the refund process.rnrnAll refund requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e. Cancellations attempted in-store, or via online chat or phone will not be actioned.rnu003culu003ern tu003cliu003eu003cstrongu003eu003cbigu003e3.3.2 Tour Transfers in the event of Supplier Cancellationu003c/bigu003eu003c/strongu003eu003c/liu003ernu003c/ulu003ernIn the case of a Supplier Cancellation, you can opt for a Tour Transfer instead of a refund. Please note that this process is at the complete discretion of the supplier. All Tour Transfers are subject to availability, and it should be noted that specific availability is never guaranteed.rnrnAll Tour Transfers incur a $20 administration fee. Supplier fees may apply to Tour Transfers.rnrnAll refund requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e. Cancellations attempted in-store, or via online chat or phone will not be actioned.rnu003culu003ern tu003cliu003eu003cstrongu003eu003cbigu003e3.3.3 Credit in the event of Supplier Cancellationu003c/bigu003eu003c/strongu003eu003c/liu003ernu003c/ulu003ernIn the case of a Supplier Cancellation, you can opt for a Credit instead of a refund. You will be credited the full value of your initial booking refund, minus a $20 administration fee and any supplier fees that may be incurred.rnrnYour Credit will be available to spend on any booking with The Travel Shop within the next 5 years.rnrnThis process is at the complete discretion of The Travel Shop, and any future bookings using Credits are subject to availability.rnrnAll refund requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e. Cancellations attempted in-store, or via online chat or phone will not be actioned.rnu003ch3u003eu003ca id=u0022force-majeureu0022u003eu003c/au003eu003cstrongu003e3.4 Force Majeureu003c/strongu003eu003c/h3u003ernIn the event of circumstances beyond our control, including but not limited to acts of God, natural disasters, extreme weather conditions, pandemics, government restrictions, civil unrest, strikes, or any other unforeseen event that makes it impossible or unsafe to operate the tour, The Travel Shop and its suppliers shall not be held liable for any cancellations, changes, or delays arising from such events.rnrnIf a booking is affected by a force majeure event:rnu003culu003ern tu003cliu003eThe Travel Shop will make reasonable efforts to offer alternative arrangements where possible.u003c/liu003ern tu003cliu003eRefunds or rescheduling will be considered on a case-by-case basis and are subject to supplier policies.u003c/liu003ern tu003cliu003eThe Travel Shop is not responsible for any additional costs incurred by the Client, including but not limited to non-refundable airline tickets, accommodation, or other travel arrangements.u003c/liu003ernu003c/ulu003ernWhile unlikely, cyclones and extreme weather events have been known to occur in our tropical destinations. As such, and to protect yourself in the case of a Force Majeure event, we strongly recommend that Travellers obtain appropriate travel insurance.rnu003ch3u003eu003ca id=u0022changes-bookingu0022u003eu003c/au003eu003cstrongu003e3.5 Changes to Bookingu003c/strongu003eu003c/h3u003ernAny requests to change booking details (e.g., dates, accommodations, activities) are subject to Operator approval and availability, and may incur additional charges. The Travel Shop will endeavour to accommodate such requests, but cannot guarantee all changes can be made.rnu003ch3u003eu003ca id=u0022non-transferable-bookingsu0022u003eu003c/au003eu003cstrongu003e3.6 Non-Transferable Bookingsu003c/strongu003eu003c/h3u003ernBookings are non-transferable unless agreed upon in writing by The Travel Shop. Unauthorised transfers may result in the cancellation of the booking without refund.rnu003ch3u003eu003ca id=u0022addon-activitiesu0022u003eu003c/au003eu003cstrongu003e3.7 Availability Of Add-On Activitiesu003c/strongu003eu003c/h3u003ernAll add-on activities (including but not limited to scuba diving, stand-up paddleboarding, helmet diving, guided snorkel tours, banana boat rides and waterslides) are subject to availability and price changes, and may not be available during your tour without notice. Guests are not eligible for refunds on the grounds of non-operating extra activities.rnu003ch3u003eu003ca id=u0022cancellation-requestsu0022u003eu003c/au003eu003cstrongu003e3.8 Cancellation Requestsu003c/strongu003eu003c/h3u003ernAll cancellation requests must be in writing and sent via email to: u003ca href=u0022mailto:admin@mr-travel.comu0022u003eadmin@mr-travel.comu003c/au003e. Cancellations attempted via online chat or phone will not be actioned.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022refundsu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e4. Refundsu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022general-refundsu0022u003eu003c/au003eu003cstrongu003e4.1 General Refundsu003c/strongu003eu003c/h3u003ernAll refunds are in Australian dollars and must be placed back on the same valid original payment method that you used to pay for your booking. Mr Travel is not liable for exchange rate fluctuations or fees, or any other merchant/bank fees associated with domestic and/or international transactions.rnu003ch3u003eu003ca id=u0022creditu0022u003eu003c/au003eu003cstrongu003e4.2 Creditu003c/strongu003eu003c/h3u003ernThere is an option to transfer the whole cost of the tour to another tour or “Credit” to avoid the administration fee. A transfer fee of $20 will apply. Please see section 3.2.4 and section 3.3.3 for eligibility requirements for a Credit.rnu003ch3u003eu003ca id=u0022refund-timeframeu0022u003eu003c/au003eu003cstrongu003e4.3 Refund Timeframeu003c/strongu003eu003c/h3u003ernYou will be emailed confirmation once the refund has been processed. Once the refund has been processed, it may still take time for the banks to clear the amount. Please allow 7-10 business days for the funds to clear into Australian accounts and up to 21 business days for international accounts.rnrnMr Travel/The Travel Shop will always attempt to process refunds within a reasonable timeframe. However, unforeseen situations (including but not limited to natural disasters and lockdowns) may result in a wait of up to 90 days for processing time, due to high volume.rnu003ch3u003eu003ca id=u0022nonrefundable-costsu0022u003eu003c/au003eu003cstrongu003e4.4 Non-refundable Costsu003c/strongu003eu003c/h3u003ernPlease note that all card fees, luggage storage fees, bus tickets, and transport tickets are non-refundable.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022insuranceu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e5. Insuranceu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022travel-insuranceu0022u003eu003c/au003eu003cstrongu003e5.1 Travel Insuranceu003c/strongu003eu003c/h3u003ernComprehensive travel insurance is highly recommended for all Clients and should cover medical expenses, applicable extreme activity injury (e.g. scuba diving, surfing, skydiving, etc.), trip cancellation, personal liability, and personal belongings.rnu003ch3u003eu003ca id=u0022compulsory-insuranceu0022u003eu003c/au003eu003cstrongu003e5.2 Compulsory Travel Insuranceu003c/strongu003eu003c/h3u003ernSome trips may outline that they have compulsory travel insurance clauses, in which Clients must provide proof of insurance prior to the start of the tour to be eligible for travel.rnu003ch3u003eu003ca id=u0022liability-waiveru0022u003eu003c/au003eu003cstrongu003e5.3 Liability Waiveru003c/strongu003eu003c/h3u003ernBy booking a tour through The Travel Shop, Clients acknowledge that they participate in activities at their own risk. As a travel agent and booking service, The Travel Shop is a separate entity from the tour operator of your tour/s. The Travel Shop is not liable for any injury, illness, death, loss, or damage to personal property that occurs during any experiences booked through us. Every tour operator is liable for guest safety and may have their own liability waiver policies to which Clients are subject when booking with that operator. Clients are advised to carefully review their insurance policy to ensure it meets their needs.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022transportu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e6. Transportu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022third-party-providersu0022u003eu003c/au003eu003cstrongu003e6.1 Third-Party Providersu003c/strongu003eu003c/h3u003ernTransport services are provided by third-party operators. The Travel Shop is not responsible for any delays, cancellations, or changes to the transport arrangements made by these providers. Any claims for compensation due to such disruptions must be directed to the respective provider.rnu003ch3u003eu003ca id=u0022safety-conductu0022u003eu003c/au003eu003cstrongu003e6.2 Safety and Conductu003c/strongu003eu003c/h3u003ernClients must follow all safety instructions provided by the transport provider. The Travel Shop is not liable for any incidents resulting from non-compliance with safety guidelines or reckless behaviour. Any damage or loss incurred due to Client negligence is the responsibility of the Client.rnu003ch3u003eu003ca id=u0022tour-courtesy-transfersu0022u003eu003c/au003eu003cstrongu003e6.3 Tour Courtesy Transfersu003c/strongu003eu003c/h3u003ernSome tours include a courtesy or paid transfer service for transport to and/or from your departure point. The Service Operator reserves the right to limit courtesy transfers to select local accommodations. Private residences or Airbnb properties may be asked to meet at the closest confirmed location. Failure to meet at the specified pick-up location may be treated as “No Show”, for which the Client Cancellation Policy applies. Not all tours offer transfers, please refer to the individual product to see if this is applicable to your tour. Any transfer buses or transport services must be organised directly with the operator, so please ensure you have confirmed your pick-up and drop-off location and time with the operator directly. The Travel Shop is not responsible for any late arrivals arising from operator transport services.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022merchant-feesu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e7. Merchant Feesu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022payment-surchargesu0022u003eu003c/au003eu003cstrongu003e7.1 Payment Surchargesu003c/strongu003eu003c/h3u003ernAll payments made by card incur a non-refundable 1% surcharge, including but not limited to Visa, Mastercard and AMEX payments. This fee will be communicated to the Client at the time of payment.rnu003ch3u003eu003ca id=u0022accepted-payment-methodsu0022u003eu003c/au003eu003cstrongu003e7.2 Accepted Payment Methodsu003c/strongu003eu003c/h3u003ernThe Travel Shop accepts payments via credit card, bank transfer, and other methods as specified at the time of booking. Payments must be made in the specified currency. Any currency conversion fees or bank charges are the Client’s responsibility.rnu003ch3u003eu003ca id=u0022late-paymentsu0022u003eu003c/au003eu003cstrongu003e7.3 Late Paymentsu003c/strongu003eu003c/h3u003ernFailure to make payments by the specified due dates may result in the cancellation of the booking. The Travel Shop reserves the right to charge interest on overdue payments.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022vouchersu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e8. Open Date Vouchers u0026amp; Gift Certificatesu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnrnShipping Costs are in addition to the ticket price and will be added at checkout. Shipping costs are non-refundable and do not makeup part of the ticket value. E-Vouchers incur no shipping fees.rnrnu0026nbsp;rnrnYou have 5 years to use the value of the voucher. Seasonal Price Rises will apply if travelling out the current seasons pricing. Vouchers can be exchanged for free up to the full value of the voucher excluding credit card fees and charges.rnrnu003chr /u003ernrnu003ch2u003eu003ca id=u0022general-conditionsu0022u003eu003c/au003eu003cspan class=u0022markeru0022u003eu003cstrongu003e9. General Conditionsu003c/strongu003eu003c/spanu003eu003c/h2u003ernu0026nbsp;rnu003ch3u003eu003ca id=u0022governing-lawu0022u003eu003c/au003eu003cstrongu003e9.1 Governing Lawu003c/strongu003eu003c/h3u003ernThese terms and conditions are governed by the laws of the jurisdiction in which The Travel Shop operates. Any disputes arising from these terms shall be resolved in the courts of that jurisdiction.rnu003ch3u003eu003ca id=u0022severabilityu0022u003eu003c/au003eu003cstrongu003e9.2 Severabilityu003c/strongu003eu003c/h3u003ernIf any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.rnu003ch3u003eu003ca id=u0022entire-agreementu0022u003eu003c/au003eu003cstrongu003e9.3 Entire Agreementu003c/strongu003eu003c/h3u003ernThese terms and conditions constitute the entire agreement between The Travel Shop and the Client/s. Other than Supplier Terms which are agreed to upon booking, no other terms or conditions shall apply unless agreed upon in writing by both parties.rnrnBy booking a tour with The Travel Shop, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. u003cstrongu003eDon’t hesitate to u003ca href=u0022https://sailing-whitsundays.com/contact-usu0022 target=u0022_blanku0022 rel=u0022noopeneru0022u003econtact usu003c/au003e if you have any questions regarding our Booking Terms and Conditions.u003c/strongu003e